1. Christopher Norcross
129 Green Point lane
Portsmouth VA 23702
210-823-0575
cjn08c@yahoo.com
1
OBJECTIVE: Medical Laboratory Technician
Summary of Qualifications
 2 Years experience in customer service and working in a complex hospital laboratory setting.
 Computer literate with networks and excel/word/power point programs.
 Active communicator and detail oriented to hold a team together.
 Mission Oriented self-starter executed the bridging of gaps in accountability and manning
requirements.
 Expertise in solving complex technical, logistical problems with increased workload and
meeting deadlines with ease.
Experience
Communication:
Executed and maintained effective communication with 60 reference laboratories and 50
providers; assured uninterrupted and timely delivery of patient diagnostic testing results to providers.
Created spreadsheet for easy management, quality control and quality assurance of human
tissue testing performed used by supervisors to budget and secure contracts for testing sent to reference
laboratories and another to manage the budget of newborn screen testing providing 100%
accountability.
Consolidated quality assurance and quality control from manual methods to electronic records
for human tissue resulting in increased efficiency and decreased manning requirements.
Charged 30 days to lead entire work section and trained 2 supervisors on human tissue
processing requirements, coordinating the receipt and transport of 5,380 human tissue samples at
properly validated temperatures from 9 outlying clinics and 10 naval vessels resulting in 100% human
tissue accountability and zero rejections.

2. Christopher Norcross
2
Training:
Provided training to supervisor on use of power point to excel spreadsheets and how to
maintain them resulting in visually appealing quality control and quality assurance reports for quality
assurance and quality control team.
Wrote training for correct ordering of human tissue testing for thousands of healthcare
personnel to expedite and resolve tissue-related problems in human tissue processing requirements
resulting in 90% increased efficiency of human tissue processing.
Assistedlaboratory division officer in creating and implementing new Standard Operating
Procedure for Newborn screen testing to update the laboratory in satisfying College of American
Pathologists (CAP) regulation requirements.
Office Management
Subject matter expert in computer use always sought after for: navigating/locating drives on
the network, excel/word/power point programs, managing e-mail groups, and troubleshooting
computer issues.
Maintained inventory of human tissue supplies for over 170,000 human tissues per year going
to reference laboratories resulting in zero human tissue rejections and expedited timely communication
of patient results to providers.
Maintained archiving files for Client Services resulting in 100% accountability for all human
tissues processed, resulted and in compliance with CAP regulation requirements.
Employment History
Medical Laboratory Technician- Naval Medical Center Portsmouth VA OCT 2013-Present
Teaching Assistant- Microbiology department, Saint Johns River Community College Palatka FL
OCT 2007-APR 2008
Education/Training
Naval Medical Education and Training: Hospital Corpsman and Medical Lab Technician
FEB 2012- OCT 2013
American Society for Clinical Pathology: Medical Laboratory Technician certified OCT 2013
Florida State University: Bachelors of Biochemistry, August 2011