1. Donna Donovan
30049 Robert St.
Wickliffe, Ohio 44092
Cell 440-478-6521
E-mail: donovan0211@yahoo.com
OBJECTIVE
To obtain a position in an environment that would provide continued professional and
personal
growth.
MANAGER AND CUSTOMER SERVICE REP / 30 YEARS' EXPERIENCE IN RETAIL
Polished, professional manager and customer service rep offering:
• 30 years experience providing customer support in a busy retail enviroment in the
sales industry.
• An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues and win customer loyalty.
• Strategic relationship/ partnership building skills-listen attentively, solve problems
creatively, and use tact and diplomacy to find common ground and achieve
win-win outcomes.
EXPERIENCE
Giant Eagle, Mentor, OH- Manager: Jerry Mortimor (p) 440-946-1346
Manager in Charge, Non foods Clerk 12-2010-present
Managed Store Operations, worked in all departments
Work with all employees to achieve a positive working enviroment and ensure all
deadlines are met.
Tops Supermarket, Mentor, OH- Manager: Jim Troha, Tops Corporate Office, Associate
Relations
(p) 716-635-5000
Service Manager 11/2000-11/2007
Customer Service, cashier, front-end scheduling, time cards and payroll.
Farm Fresh, Newport News, VA-Contact: Manager Jim Workman (p) 757-872-6727
Assistant Store Manager 10/1997-11/2000
Managed all store operations: Profit and loss, Wages, Vendors, Supervised all
departments and personnel.

2. Finest Supermarket, Willowick and Eastlake, OH- Manager: Keith Sency
Service Manager 5/1984-9/1997
Responsible for training, supervision, evaluations and motivation of employees.
Hired and developed staff to service customer service needs, ensure flow of work went
smooth and all deadlines were met.
Responsible for all money and proper cash handling procedures, including all bank
deposits and all money requested into the store.
Responsible for all payroll.
EDUCATION
1983, North High School, Eastlake, Ohio
1997-2000 Lakeland College- Accounting and Computers
2013-present- Lakeland College- Freshman in Business Management and Human
Resource
4.0 Average