Donald Jordan is seeking a new career opportunity. He has over 15 years of experience in customer service and sales roles in the technology industry. Most recently, he worked as a Store Manager for Cox Communications for over 3 years, where he exceeded sales quotas and coached a team of 10+ sales associates. Prior to that, he held roles with increasing responsibility at Cox Communications, Circuit City, and Best Buy, gaining experience in areas such as customer support, technical training, and business operations. Jordan holds a Bachelor's degree in Computer Information Science and has received recognition for his work through nominations for vision awards.

1. Donald J. Jordan
12 Hedley Circle Phone: 978.828.8748
East Providence, RI 02914 Email: DonJordan012@gmail.com
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HIGHLIGHTS OF QUALIFICATIONS
 Innovative: willing to take on new challenges
 Consistent overachiever; willing to do whatever it takes to get the job done
 Excellent interpersonal and communication skills generating trust and rapport
 Ability to react quickly to changing environments that require immediate action
 Leads and inspires others to work at their highest aptitude; able to coach and train
WORK EXPERIENCE
Cox Communications
Solutions Store Manager October 2012‐January 2016
 Overachieved monthly sales quotas finishing 102% in primary service units and 123% to revenue goal YTD 2015
 Hired, trained, and developed a sales staff of 10+
 Designed individual performance sales goals and objectives for store employees
 Evaluated and coached sales staff utilizing weekly one on ones and quarterly reviews to identify strengths, goals for
career development, and addressed under performance through partnership and accountability
 Facilitated weekly sales meetings in order to ensure sales associates were aligned to corporate initiatives,
including customer and product strategies
 Addressed escalated customer concerns by demonstrating professional and appropriate attention to their
needs, resulting in resolutions that were mutually beneficial for both the customer and company
 Assisted with new store openings in Rhode Island, Connecticut, and Ohio including merchandising, training
of staff and store manager, and operations
 Acted as a liaison between the store and internal partners, including Corporate Cox, to identify trends and
ensure consistency
 Anticipated future problems, both internal and external, for the company and alleviated by developing conflict
resolution plans
Cox Communications
Senior Solutions Specialist March 2008‐ October 2012
 Provided a high level of customer service in a fast paced, high volume sales environment
 Utilized active listening to identify product solutions for customers with an emphasis on value added selling
 Acted as Manager On Duty ,in the absence of the Store Manager, in order to assist Solutions Specialists with
conflict and/or issue resolution as well as customer escalations
 Assisted store management in maximizing store sales, retention, and profitability by assisting in
operational activities including; training, merchandising, inventory management, and loss prevention
 Developed and administered two comprehensive technology training classes for 9 newly hired employees to
increase technical understanding pertinent to retail sales
 Planned, organized, and executed a series of highly successful events to increase the company’s visibility in the
community

2. Donald J. Jordan
12 Hedley Circle Phone: 978.828.8748
East Providence, RI 02914 Email: DonJordan012@gmail.com
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Circuit City
Partnership Manager August 2007‐February 2008
 Oversaw all store operations for an exploratory test store that employed 4 sales professionals
 Recruited, trained, and managed high‐caliber sales associates to provide a positive customer experience
 Developed and executed short‐term and long‐term business plans for the test store to drive sales and
customer satisfaction results
 Created, monitored, and implemented the weekly employee schedules in order to manage the staff
workload, support business and sales objectives, and maximize productivity
 Managed store Profit and Loss statement to monitor expenses and increase store profit margin
Circuit City
Technical Lead June 2006‐ August 2007
 Acted as first line resource for store employees to identify sales opportunities that solved customer needs
 Trained technical specialists to ensure consistent customer experience
 Customer facing role that required both technical knowledge as well as customer service and sales competencies
 Upgraded, maintained, secured, and replaced hardware and software components for customers
Best Buy
Computer Specialist‐ Geek Squad August 2002‐ June 2006
 Utilized selling skills to engage customers and build complex, connected solutions in a fast‐paced, dynamic
environment
 Built and maintained relationships with customers by explaining and demonstrating product capabilities and offering
suggestions based on customers’ wants and needs
 Upgraded, maintained, secured, and replaced hardware and software components for customers
 Provided effective communication with customers to translate technical jargon and ensure comprehension of
technical service needs
EDUCATION
Johnson & Wales University‐ Providence, RI
Bachelor of Science in Computer Information Science Obtained May 2007
Cum Laude
Associate of Science in Applied Computer Science Obtained May 2005
AWARDS AND ASSOCIATIONS
 Cox Communications New England Vision Award Nominee November 2013
 Cox Communications New England Vision Award Nominee November 2009
 National Eagle Scout Association Member May 2002‐ present