Contact Center Services grade 9

1. WELCOME
Grade 10
ICT - CSS

3. Let’s have a review!!!

4. What are the 3 types of
forms used in
Contact Center
Services?

5. Eloisa needs to borrow a
screwdriver to be able to
open the computer case.
What form will she use?

6. Peter’s headset is not
functioning properly and
needs to be fixed urgently.
What form will he need to
obtain?

7. Sheldon is an employee of
Daily Times. He needs paper
and ink so he can finish his
task. What form will he
accomplish and who is the
person in charge for the
needed materials?

8. https://www.youtube.com/watch?v=rWw
ljWweRpo

9. Guide Questions:
1.How would you describe the Office set
up that you’ve watch in the video? Give
one word to describe it.
2.What do you think is the most
important equipment inside the office
or their workplace?
3.Is it effective for a Contact Center
Representative to have a complete set
up of workplace or office? why?

10. Computer
Workstation
and Network
Components of a computer and network

11. Workstation
A workstation is a computer intended for
individual use that is faster and more capable
than a personal computer. It is intended for
business or professional use.

12. It works with a
Video Card, located
inside the computer
case, to display
images and text on
the screen.
Monitor

13. It is composed of
buttons that create
letters, numbers, and
symbols, as well as
perform other
functions.
Keyboard

14. Commonly known
as a pointing device,
it lets you point to
objects on the
screen, click on
them, and move
them.
Mouse

15. The case that
contains all the main
parts of a computer.
System Unit

16. It is alternatively
referred to as an
auxiliary device, an
input device or
output device that
gives a computer
additional
functionality.
Peripherals

17. Computer
Peripherals are
classified into:
Input, Output and
Storage devices.

18. It is any hardware device that sends data
to a computer, allowing you to interact
with and control it.
Example: Keyboard, Mouse, Web
camera, Microphone, Scanner, Barcode
Reader
Input Devices

19. It is any peripheral that receives data from
a computer, usually for display,
projection, or physical reproduction.
Example: Printer, Headphones, Monitor,
Projector, Speaker
Output Devices

20. It is any type of computing hardware that
is used for storing, porting or extracting
data files and objects. It can hold and
store information both temporarily and
permanently.
Example: Flash Drive, CD/DVD,
Memory Card
Storage Devices

21. Network
A network is a collection of computers,
servers, mainframes, network devices,
peripherals, or other devices connected to
allow data sharing.

22. Network Devices
It is any hardware
device that is required
for physical or virtual
communication
between a computer
to another computer
or to any computer
network.

23. Computer
It is a programmable
device that can
store, retrieve, and
process data.
It is also referred as
CLIENT.

24. Server
It is a type of
computer on a
network that
manages
resources and
often plays
dedicated roles
and executes
processing for a
specific function.

25. Hub
It is the most basic
networking device
that connects
multiple computers
or other network
devices together.

26. Router
This device is
designed to receive,
analyze, and move
incoming packets to
another network.

27. Network Interface Card / NIC
It is an expansion
card that enables a
computer to connect
to a network or to
the internet.

28. Simple Illustration of a Network for
Workstations
HUB

29. 1. Scanner
2. Printer
3. Keyboard
4. Memory card
5. Webcam
6. Joystick
7. Qr code scanner
8. Monitor
9. Projector
10. Headphones
Direction: Identify the following devices whether it is
an INPUT, OUTPUT or STORAGE device.

30. Let’s Do This!
Direction: Given the illustration. Create a simple
diagram of a network with 4 workstations, a server, a
router connected to the Internet and a hub.

31. See you next meeting.
THANK YOU!
ICT - CCS