1. DionneRichardson
Detroit, MI 48219 • 313-535-1516 • dionnerichardson2244@gmail.com
Customer Service/Office Administration
Summary of Qualifications
 Responsible, efficient, and flexible
 Dependable employee with common sense and a variety of skills
 Work well both as a team member and independently
 Skilled in handling the public with diplomacy and professionalism
 Quick learner, willing to further knowledge and skills
Relevant Experience
Service Clerk and Volunteer
 Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems,
and personal computers
 Answered telephones, directed calls, and took messages
 Maintained and updated filing, inventory, mailing, and database systems, either manually or using a
computer
 Communicated with customers, employees, and other individuals to answer questions, disseminate or
explain information, take orders, and address complaints
 Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail
 Reviewed files, records, and other documents to obtain information to respond to requests
Customer Service
 Sold and collected admission tickets and passes from patrons at entertainment events
 Greeted patrons attending entertainment events
 Examined tickets or passes to verify authenticity, using criteria such as color or date issued
 Guided patrons to exits or provided other instructions or assistance in case of emergency
 Maintained order and ensured adherence to safety rules
 Provided assistance with patrons' special needs, such as helping those with wheelchairs
 Refused admittance to undesirable persons or persons without tickets or passes
 Settled seating disputes or helped solve other customer concerns
Employment History
Service Clerk Meijer, Allen Park, MI 04/2014 - 02/2015
Concession Stand Cashier Comerica Park, Detroit, MI 04/2009 - 04/2012
Team Member Ford Field, Detroit, MI 08/2005 - 01/2010
Education
B.A., Anthropology, Wayne State University, Detroit, MI, 2006
Medical Administrative Classes, Henry Ford Community College, Dearborn, MI
Skills
 Customer Service, Visual Merchandising
 Medical Billing Procedures/Terminology: ICD-9 Codes, HCPCS Coding, Insurance Procedures
 Office Equipment (Copier/Fax), Filing, Data Entry, Word Processing/Document Presentations
 Stocking and Supplies
 Typing / Data Entry, Filing System Organization and Maintenance, Basic Computer Skills
 Writing/Proofreading/Editing
Volunteer
Volunteer: Home Care Office/Clothing, Henry Ford Health System, Detroit, MI 04/2013 - 09/2013
Volunteer, Nursing Home, Detroit, MI 05/2001 - 09/2001