2. Question 1: What did you learn?
How to articulate a professional complaint letter
How to draft a memorandum
How to write with clarity while remaining courteous and concise
How to design an aesthetically pleasing and effective website
3. Question 2: How specifically did you learn
it?
Complaint Letters
Writing complaint letters that are based on real life scenarios (Poor experience travelling;
Complaint letter to travel agency)
4. Question 2: How specifically did you learn
it? Cont…
Complaint Letters
Having the letter limited to one page
By having a limited number of words allowed
I was forced to eliminate extraneous verbiage and remove information that was not
necessary
5. Question 2: How specifically did you learn
it? Cont…
Memorandum
By writing a memo to the One Campus One Book Committee
Lots of information required with only a page to write it all down
Helped practice being concise and courteous
Was applicable to my life
Was a suggestion for future students
Required me to research others schools reading requirements
6. Question 2: How specifically did you learn
it? Cont…
Writing with clarity while remaining courteous and concise
Reviewing poorly written letters and memo’s
Reviewing sentences where wordiness can be removed
Our complaint letter assignment (Jerusalem Travel Agency)
By using a honey statement at the end of the work
7. Question 3: Why does this learning matter
or how is it significant?
Professional writing is necessary in all fields of work
Writing in a professional courteous tone work more often than a rude and
aggressive letter/email
Sending emails is an everyday occurrence. Especially in today’s day and age
8. In what ways will you use this learning in future
courses or in your future career?
This knowledge is something that we as students can use forever in our professional lives
As an aspiring lawyer, writing memorandums will be common in my profession
Being able to speak and write professionally and clearly helps with interviews, meetings and
all business interactions
Keeping my writing concise and applying the 5 C’s can be used in all other courses where I
am expected to write letters, memo’s or essays
9. what goals will you set in accordance with what
you have learned to improve yourself, the
quality of your learning, or the quality of your
future experiences?
I will be sure to remove extraneous verbiage in my writing
I Have developed a better understanding of what it means to be clear and concise
without being wordy
I will be able to write professionally while remaining courteous. This will help me in
any situation where I hope to have something rectified (i.e. Demand letters)