1. Md. Dilawar khan dilawar.it@hotmail.com
Sr Executive IT +919540483576
J-456 Baljeet nager West Patel Nager
Passport No- K9514286 New Delhi -110008
Objective
To establish myself as a highly skilled professional through continuous learning and to assist an
organization to achieve their goals.
SUMMARY:
 Over 6.6 years of experience as a Desktop Engineer/Technical Support.
 Expertise in Windows 2000, 2003, 2008, Windows XP, Windows 7.
 To perform day to day support on the desktop maintenance & Technical problems.
 Supporting Hardware problems co-ordination with Vendors, performing Security related
controls and checks.
Current
Company
Ceragem India Pvt Ltd.(Ceragem international)
Period (Sep2013, – Till Date)
Designation Assistant Manager IT
Job Profile  Application support to Customer management System.SQL,.Net
platform.
 Managing 4 staff team.
 Vendor management & inventory management.
 Call management through EPBAX and web pro.
 Biometric machine installation and configurations.
 CCTV installation and backup management.
 Antivirus and Backup managements.
 Interact with staff on desktop problems and their resolution.
 Network and connect computers within organization to better
communication.
 Troubleshooting different types of web based application
 Installation (Win 2k Family, Win XP, Win 7, Win 2003).
 Configuring LAN.VPN, Etc.
 Maintain computer peripheral devices like printers and resolve
associated problems.
 Configuration DHCP,WINS,FTP & DNS Server.
 Configuration Active Directory
 Outlook 2003, 2007, 2010 Configuration & maintenance
 Incident Management, Change management and Problem
management

2.  Undertaking analysis, diagnosis and resolution of client problems
via phone, e-mail & face to face contact
Current
Company
ABC Consultants
Period August 2011- Aug2013
Designation Sr Executive IT
Job Profile  Install and test desktop software applications and internet
browsers.
 Installing and configuring computer hardware systems and IT
software.
 Test computers to ensure proper functioning of computer systems.
 Train end users on usage of computer hardware and software.
 Extend computer support for systems’ software and hardware.
 Setup computers and install software for various applications and
programs.
 Vendor management & inventory management.
 Call management through EPBAX and web pro.
 Interact with staff on desktop problems and their resolution.
 Network and connect computers within organization to better
communication.
 Troubleshooting different types of web based application
 Installation (Win 2k Family, Win XP, Win 7, Win 2003).
 Configuring LAN.VPN, Etc.
 Maintain computer peripheral devices like printers and resolve
associated problems.
 Configuration DHCP,WINS,FTP & DNS Server.
 Configuration Active Directory
 Outlook 2003, 2007, 2010 Configuration & maintenance
 Incident Management, Change management and Problem
management
 Undertaking analysis, diagnosis and resolution of client problems
via phone, e-mail & face to face contact
 Setting up new users' accounts and profiles and dealing with
password issues
 Order or buy computer systems and liaise with purchase and
supplies department.
 Develop and manage effective professional working relationships
with contractor personnel, co-workers and clients.
 Adhere to policies as per corporate manuals and directives.
 Hardware Troubleshooting and Installation.
 Providing support for Hire craft Application.
 Providing Technical Support for Hardware, Software and
Networking to Various Clients.
 Handling ADC Server (DNS, and DHCP) Server
 Configuration of Microsoft Outlook 2003, 2007, 2010 in Exchange
Server Environment.
 Configure and maintain Network printer.
 Working on Windows Server 2003 server – client base architecture.
 Troubleshooting in all Type of Laptop like DELL, IBM, Toshiba, HP
Hardware & Software level.
 Troubleshooting in all types of LAN problems.

3.  Web Based application like Bloomberg, facset,CapIQ etc.

Company
Name
Wipro InfoTech(Through NH info media LTD)
Period July 2008 – June 2011
Designation Sr. Desktop Engineer
Client DHL Express India PVT LTD. (Delhi Kirti Nager)
Job Profile  Providing Technical Support for Hardware, Software and
Networking to Various Clients.
 Handling ADC Server (DNS, and DHCP) Server
Hardware patches.
 Configuration of Microsoft Outlook in Exchange Server
Environment.
 Configure and maintain Network printer.
 Working on Windows Server 2003 server – client base
architecture.
 Troubleshooting in all Type of Laptop like DELL, IBM, Toshiba, HP
Hardware & Software level.
 Troubleshooting in all types of LAN problems.
 Exchange server 2003
Company MTNL Delhi (Yasican enterprises LTD)
Period July 2007 to July 2008
Designation Desktop Engineer
Job Profile  Providing Technical Support (Hardware, Software & Networking)
 Responsibility is to install, troubleshooting, Maintenance of Hardware
&Networking & operating systems.
 Worked on Windows 2003 server based Server-client architecture
with clients including
 Windows 98, 2000, Win XP and Diskless client.
 Maintain Inventory of Systems and computers parts.

CERTIFICATIONS
 18 month diploma in computer Hardware Chip component Level & networking
from ‘A-Set’ Karol Bagh
 Done MCSA (Microsoft Certified System Administrator) Microsoft.
 Certification of managing and maintaining MS Exchange Server 2003.
 MCSE trainee
ACADEMIC QUALIFICATION:

4.  MBA (IT) from Amity University 2011
 (BA)Graduation from Delhi University in 2008.
 12th
from U.P Board 2004.
 10th
from U.P Board, in 2002.
PERSONAL PROFILE:
Name: Md. Dilawar khan
Date of Birth: 17 July 1987
Sex: Male
Hobbies: Playing cricket, Internet Surfing, Learning New Computer Concepts.
Mobile : 9540483576
Passport No- K9514286
Date:
Place: Delhi (Md Dilawar khan)