1. To the hiring manager,
My name is Dianna Regan. I have recently graduated from Bryant & Stratton College
with my Bachelor’s Degree in Business Management. My goal is to broaden my experience in
the business world, while enjoying to work at a fast, efficient pace.
During my studies, I was capable of holding a 4.0 GPA with Dean’s list status for every
semester I attended. Along with taking many business courses in Project Management and
Accounting, I have several years of experience in customer service and management. I have been
able to work forty plus hours while maintaining Dean’s list status at Bryant & Stratton.
Organization and multitasking are my strong points.
I feel my education and experience in the business world could be a great asset to your
company. Please review my attached resume for additional details regarding my career
achievements. My on-the-job experience has given me well rounded skill sets. I look forward to
hearing from you in the near future.
Thank you for your time and consideration.
Sincerely,
Dianna Regan
(716)990-5561
regandianna@gmail.com
2. Dianna Regan
2027 Forest Avenue
Niagara Falls, NY 14301
(716) 990-5561
regandianna@gmail.com
Education
Bryant & Stratton College, Bachelor of Applied Science in Business Management
Bryant & Stratton College, Associate of Applied Science in Business Management
Skills
Loyal and dedicated employee with excellent work record; strong time management and
organizational skills; 35 years in customer service industry; dependable, responsible contributor
whom is committed to excellence and success; computer literate performer with extensive
software proficiency; flexible team player with solid work ethics, and multitasking with
proficiency.
Work Experience
Full-time Associate at Mr. B’s Restaurant and Tavern, Niagara Falls, NY 2004- Present
Accountable for daily opening/closing procedures, includes balancing of all registers and
report functions.
Responsible for $40k of accurate and efficient cash transactions on a weekly basis
Resolves customer complaints expediently regarding food service with professionalism
Observes, evaluates workers & work procedures to ensure quality standards & service
Events Coordinator at John’s Flaming Hearth, Niagara Falls, NY 2001-2004
Monitored event activities to ensure compliance with applicable regulations and laws,
satisfaction of participants, and resolution of any problems that arise.
Planned/Arranged Dinners/Luncheons; average event seated approximately 300 attendees
Determined appropriate staffing levels, room assignments, buffet décor and
enhancements
Trained workers in food prep & in service, sanitation, & safety procedures
Observed & evaluated workers & work procedures to ensure quality standards & quality
service
Full Time Associate at North Palm Beach Country Club, North Palm Beach, FL 1997-2001
Planned and Executed detailed events while supervising staff of 20+ people
Ordered supplies, equipment, and linens for all events; valuing approximately 3k per
event; 10 events a month.
Performed various financial activities, such as cash handling, deposits, & payroll for
3years
Supervised, lead, motivated and trained banquet staff of approximately 40 ensuring
consistent high quality food and service standards.
3. Juniper Restaurant--Full Time Associate, Jupiter, FL 1993-1997
Coordinated and managed the entire operation of restaurant by scheduling shifts, for 3
years
Specialized in training and motivating new staff regarding their work and responsibilities.
Multi-tasking abilities that help them coordinating different sections in the restaurant
Estimated the daily food consumption and placed orders with suppliers accordingly –
Ordered utensils and contacted merchants regarding their supplies on a regular interval.
Other
Volunteered event planner for town’s 4th of July; over 2K attendees-organized all events
Coordinated local carnival events; included ticket sales, gamed, music, and fireworks
Organized event clean-up; assigned/distributed duties to include trash disposal and food
removal—overall great experience and success
