1. Desmond D’Mello
Address : 101B, Sarovar Co-op. Hsg.Soc.Ltd., Opp. Papdy Talao,
Above Catholic Bank, Papdy Br., Papdy, Vasai, Pin.401207.
Mobile: 9004419443
Date of Birth : 28th August, 1965
Email_ID : desmondtd@yahoo.co.in
An innovative, highly accomplished Professional with extensive techno-commercial experience of 31 years in Core Banking
Domain with specialization in Branch Management, Credit Management, Audit & Inspection, Production Support in Finacle
application, Disaster Management and Environmental Services. Defines standards and processes to impact the quality of
services delivered to the customer. Drives technical improvements throughout the organization to deliver measurable,
successful results and continuously improve the business with compassion and patience, enhances employee skills and
talents, providing an effective and efficient team. Builds trust and solid relationships throughout a business as a good
listener who thinks things thorough before speaking. Develops plans to meet the strategic goals.
Professional Experience:
Total 31 years experience in Banking Industry :
24 years in Operations, Branch Control & Credit Dept. and 7 years in Finacle Production Application Support :
ICICI Bank Ltd, Manager, Production Application Support,
Project: ICORE (ICICI Core Banking Application – Finacle),
Since April, 2007 till date.
Role Summary:
The position serves to manageL1 level Application support in the dynamic production environment on the Core banking
application Finacle including international geographies now upgraded to Finacle version 10.2. Responsibilities includes
providing extensive technical application support, providing technical and infrastructure solutions, Monitoring and
maintaining the application infrastructure’s as well project and application status reporting.
Incident and Problem Management: Responsible to handle the incidents reported by the ICICI branches (Domestic &
International) by analyzing and tracking the nature of the incidents and its re-occurrences. Escalating those issues where re-occurrences
are observed to the product team by providing the investigation and issue analysis report and getting a Pre
approved problem ticket raised by closing the incident from product team, so that the necessary workarounds can be
provided by updating the required tables and values in the database until permanent fix is delivered. Ensuring the Incidents
are closed on time without violating the terms and conditions in the SLA and discussing the Problem tickets with the
product team and vendor for bug fix and permanent resolution.

2. Technical Solutions / Support: Technical support includes providing the technical assistance in resolving the issues
observed during day to day operations and End of the day processing by the end users as well as the datacentre operations
team. Escalating the issues in case of abnormalities with various teams like UNIX application support, DBA’s, development
teams and various involved.
Infrastructure and System Monitoring: Monitoring the system health and ensuring all the infrastructure and services used
by the application are working normally as well as resolving and rectifying the issues faced with the help of sysadmin and
implementation teams. Ensuring the servers and other tools are maintained on regular intervals and planning of critical
infrastructure upgrades as and when required by availing the proper downtime.
Disaster Recovery / Management: Responsibility included Team Lead in DR management as per the compliance
requirement and Business continuity process. Activities carried under this are to prepare DR Plan for all instances working
on Finacle System, check all the infrastructure components, latest releases and application bug fixes are in place,
completing the setup related activities to redirect the live application to the DR site and monitoring the performance on the
DR run over day. Responsibility also included communication with various third party interfaces and internal Sys Admin
and DBA teams to conduct DR Drills as per RBI norms & reporting the same to Management / Audit & Compliance / RBI.
Bassein Catholic Co-op.Bank Ltd., Papdy, Vasai :
Senior Clerk : October 1983 - October 1991.
Started my career by joining Bassein Catholic Co-op. Bank Ltd. On 4th October, 1983 immediately after passing Jr.College
exams. Elevated from Apprentice Clerk to Junior Clerk to Senior Clerk during the tenure of 8 years of service.
Efficiently handled almost all the departments at Head Office of the Bank & at branches.
At Head Office : Consolidation of Branch Accounts, Head office accounts & preparation of Final accounts of the Bank.
Reconciliation of Branch Accounts & other Bank Accounts, scrutiny of loan applications & submission to the
Authorities,maintaining HR records etc.
At Branches : All counter work including cash, preparation of Final accounts of the Branch, reconciliation of Head Office
Account & other Bank Accounts, scrutiny of loan applications, preparing credit appraisal & submission to Head Office etc.
The Sangli Bank Ltd. :
Officer / Accountant / Asstt. Manager : October 1991 - March,2007.
Joined The Sangli Bank Ltd. in October, 1991, & successfully handled all the departments like Operations, Branch Control,
Credit, Customer Relations, Audit etc. working at the Bank’s Malad, Vile Parle, Fort Branches and at Mumbai Regional
office.
The Key Responsibilities at Branches :
 Branch business development, cash management, finalization of branch accounts.
 Scrutiny & Processing of credit proposals & submission for sanction.
 Nodal Branch work for Banking Cash Transaction Tax, Service Tax, Western
Union Money Transfer Transactions etc. of the branches in Mumbai Region & submission of the statutory returns.
 Monitoring of TT Dept., RTGS transactions, Funds/cash management & Reconciliations.

3. The Key Responsibilities while working at Regional office :
Branch Control & Development Department :
Scrutiny & monitoring of :
 Control returns submitted by 40 branches under the Region.
 Security verification reports of the credit limits at the branches.
 Compliance of the Internal Inspection, Concurrent Audit, Statutory Audit & RBI Inspection Reports
 Expenditures incurred by branches
 Development / premises matters.
 Funds Position of the branches under the control of the Region.
Credit Department:
 Monitoring of Credit portfolio of 20 branches under Mumbai Region.
 Scrutiny & noting of advances sanctioned by Branch Managers under their Delegated Powers.
 Processing of Advances Proposals received from Branches & submission of the same for sanction of credit limits to
the Sanctioning Authority.
 Proposals include all types of advances i.e. Personal Loans, Credit limits to traders/industries, Project Loans to
Builders /Developers, Export Finance like Pre/Post Shipment Credit, Import Letter of Credit, Bank Guarantees etc.
The limit range from Rs.1.00 lac to Rs.500.00 lac.
Merger of The Sangli Bank Ltd. with ICICI Bank Ltd.
Project: Migration of data to ICORE (ICICI Core Banking Application – Finacle),
April, 2007 - March, 2008
The Sangli Bank Ltd. merged into ICICI Bank Ltd. & entire Banks (199 Branches) data had to be merged with the existing
ICICI Bank's Finacle Software. I was appointed at the Technology Dept. for the data migration project for merger of the
Bank’s data from Foxpro system as well as from Manual data to Finacle System.
The key responsibilities handled during merger were :
 Support & co-ordination for migration of ESBL branches to finacle.
 Testing /Installation of Manual Data Entry package done for various ESBL manual Branches.
 Co-ordination with ESBL Branches for Pre-migration preperation of Manual as well as Computerised
branches, so that the branches can be ready for the migration.
 Imparted in-house training to the vendors & branch staff for manual data entry package.
 Remote testing of data entry done by manual ESBL Branches.
 Coordination with Network, Router & Commissioning Team for WAN connectivity and related issues (VSAT,
Leased Line) for all ESBL Branches.
 The migration project was completed successfully within the time frame & was appreciated for the efforts for
the same.
 After completion of the project, continued with Technology Dept.

4. Education:
B. Com. from Mumbai University in 1986 with Accounts & Banking.
Training :
Following Training Programmes Attended while in service :
 Training in Co-operative Banking held by Sahakar Bharati in 1991.
 Certificate course in Export-Import management Conducted by Bombay Productivity Council.
 Various training programs while in service on subjects like Operational Banking, TDS, Techniques of Sound Lending,
Documentation, Credit Appraisal, Risk Management etc.
 Various training programs in HR / Management like Managerial Effectiveness etc. at ICICI Bank Training Center.
Technical Summary:
Skill / Technology Total Experience Last Used Description
Finacle 7.0.29 7 years Till date Good Knowledge of Finacle application both at Function &
backend.
Finacle 10x 1 Year Till date Undergone functional training of Finacle version 10.2 and at
present providing technical support to international
geographies upgraded from version 7.0.29 to 10.2.
Unix 7 years Till date Have working knowledge of Unix Solaris 10 concern to
command line. Have good working knowledge of Unix
architecture and file systems.
Apache web server 4 years Till date Have intermediate level knowledge on the apache web servers
and integration of the same with the applications.
Weblogic 2 years Till date Have understanding on the application server architecture and
usage of weblogic at the three tier application architecture.
SQL 7 years Till date Have good understanding of RDBMS and experienced in
working with the SQL.
Core Banking Applications:
Finacle Core Banking Systems version 7.0.29 & 10.2 – Infosys
Domain Specialization:
Banking & Finance
Production Support
Desmond D’Mello
Mumbai