1. S Kalyani
E-mail id : ptskalyani8@gmail.com
Mobile No : +91 94867 55543
Professional Snapshot
 A dynamic professional with 08 years of cross functional experience in BPO Operations,
Customer Management, Vendor Management, Training and Quality Control
 Proficient in managing and leading teams for smooth operations and experience of developing
standard operating procedures
 Experience in undertaking transition of new customers / services of major banking Clients
 Skills in handling training and team management
 Team player in maintaining healthy relationship and excellent work environment with all
 Handled Quality Control and checker functions
 Successfully handled Customer Audits & facilitated in Regulatory Audit preparation for Clients
Proficiency Forte
Functional / Managerial
• Customer Management
• Mail Campaign Management
• MIS Generation
• Training
• Quality Control
• General Administration
• Resource Management
• Statutory Compliance
• Contract Management
Personal Loan (PL) Operations

2. • Sound Domain Knowledge
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3. • Loan Processing Resolution
• Pre-Underwriting
• Loan Verification
• Queue Management
Career Highlights
Trayee Business Solutions Private Limited Jun ‘13 till date
Designation: Processing Executive
Responsibilities
• Document verification pertaining to personal loan.
• Importing data from Application, KYC documents and income documents to MCP fresh stage and
CIBIL in Omniflow and AAPS4.
• Calculating the loan amount based on income document and CIBIL report.
• Carrying out address verification through e-Smart tool.
• Receiving RT, OT and RV reports from respective regions through e-Smart.
• Uploading the reports in both the Omniflow and AAPS4.
• Cross checking the eligibility calculation done by team.
• Once preapproved the case by underwriter team, Checking the post approval documents like legal
kit, repayment documents and NEFT form.
• Training new team members for the entire process.
• Resolving queries across regions.
• Navigating the team for troubleshooting.
• Preparing MIS on daily basis
Tools used
Omniflow, AAPS4, WHIRL, HUB and e-Smart
Key Achievements / Accolades :
1.Taking the team to the Optimum quantity with quality output for the past 3 years.
MMC Infotech Services (P) Ltd [ Mar ‘08 to May'13 ]
Designation: Processing Executive
1. Personal Loan Processing
Responsibilities
• Document verification pertaining to personal loan.
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4. • Importing data from Application, Primary, Secondary and income documents to CLS and CIBIL.
• Calculating the loan quantum based on CLS and CIBIL report.
• Carrying out address verification.
• Receiving CPV,PD and RMFC reports from regional CPA.
• Handling data into CPV,PD and RMFC stages in ALPS.
• Cross checking the eligibility calculation done by team.
• Feeding the key data into Final CPA.
• Training new team members for importing data into CLS, CIBIL and loan eligibility calculation.
• Resolving queries across regions.
• Navigating the team for troubleshooting.
2. eMail Campaign Management
Responsibilities
• Handling customer corresponding mails.
• Handling MIS activities.
• Receiving HTML creative, subject line and data from the bank.
• Sending test mails to campaign owners and service heads.
Eashwar Software Technology (P) Ltd [Feb ’07 to Feb ‘08]
Designation: Faculty
Responsibilities
Teaching MS-Office, VB 6.0 and SQL queries
IT Gene [Jun ’02 to Jul ‘06]
Designation: Faculty
Responsibilities
• Teaching MS-Office, C, C++, VB 6.0 and SQL queries.
• Handling Housing Loan Society project using VB 6.0.
Global Village Computer Education [Jun ’00 to Apr ‘02]
Designation: Faculty
Responsibilities
Teaching basics of computers, MS-Office and FOXPRO commands.
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5. Education
Qualification Marks Secured University/Institute
MCA 73% Bharathidasan University
B.Sc 72% Bharathidasan University
HSC 74.6% St Joseph’s Girls Hr. Sec. School
SSLC 82.2% St Joseph’s Girls Hr. Sec. School
Personal Vitae
Father’s Name :P.T.Somasundaram
Date of Birth :25-04-1977
Gender :Female
Marital Status : Single
Nationality :Indian
Languages Known :English and Tamil
Strength :Analytical ability, optimistic, hardwork and dedication
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6. Education
Qualification Marks Secured University/Institute
MCA 73% Bharathidasan University
B.Sc 72% Bharathidasan University
HSC 74.6% St Joseph’s Girls Hr. Sec. School
SSLC 82.2% St Joseph’s Girls Hr. Sec. School
Personal Vitae
Father’s Name :P.T.Somasundaram
Date of Birth :25-04-1977
Gender :Female
Marital Status : Single
Nationality :Indian
Languages Known :English and Tamil
Strength :Analytical ability, optimistic, hardwork and dedication
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