DH is a CULTURE COACH-SULTING* company, applying the SCIENCE OF HAPPINESS and best practices from workplaces around the world to create SUSTAINABLE, PURPOSE-driven cultures using HAPPINESS as a business model. We guide companies through culture change through Speaking engagements, Coachsulting, Workshops + Training, Organizational Development, Tools + Metrics, and Measurable Results.

1. HelloLet’s make happy work™
.

2. OUR STORY IN A NUTSHELL
HELLO ;] FROM DELIVERING HAPPINESS
This is Tony Hsieh
CEO of Zappos.com
and co-founder of
Delivering Happiness
This is Jenn Lim
CEO and co-founder of
Delivering Happiness
Tony becomes
CEO of
2000 20142008
Zappos grows
to $1 billion*
*in gross merchandise sales
Tony & Jenn
launch Delivering
Happiness book,
U.S. bus tour
2010
a happier world
2011
DH company &
movement launch
and goes global
DH=DeliveringHappiness

3. UNHAPPY WORKPLACE UNHAPPY WORLD
in lost
PRODUCTIVITY
(U.S. alone)
employees in the world
DISENGAGED
Gallup 2012
Pictured:OfficeSpace,20thCenturyFox©1999
HELLO ;] FROM DELIVERING HAPPINESS

4. HELLO ;] FROM DELIVERING HAPPINESS
Companies with
a higher sense
of PURPOSE
outperform others
by 400%*
“[Companies] who centered
their business on a culture of
improving people’s lives had
a growth rate triple that of
competitors.”
– Jim Stengel
382.3%
-7.9%
2001 2005 20092003 2007 20112000
-100 %
0.0 %
100 %
200 %
300 %
400 %
2004 20082002 2006 2010
Stengel Top 50
S&P 500
*in shareholder returns
WHY IT MATTERS
Stengel Top 50 v. S&P 500
Research by Millward Brown and Jim Stengel

5. HELLO ;] FROM DELIVERING HAPPINESS
Happiness is
seriously good
for business
Twenty years of research
show happiness increases
every positive business
outcome
WHY IT MATTERS
Effects of Happiness at Work
37% increase in sales (Martin Seligman)
31% increase in productivity (Greenberg & Arawaka)
300% more innovation (HBR)
125% less burnout (HBR)
66% fewer sick leaves (Forbes)
51% less turnover (Gallup)
44% higher retention (Gallup)

6. HELLO ;] FROM DELIVERING HAPPINESS
WHY HAPPINESS AS A BUSINESS MODEL
Happiness makes sense
Scientific Sense
Research shows happiness
leads to success (not the
other way around)
Business Sense
Happy Employees =
Happy Customers =
Successful Company
(+ Meaningful Lives)
Human Sense
Happiness is a universal
goal, and we are all on our
individual paths
Science of
Happiness
today
Martin Seligman Fredrickson & Losada Shawn Achor
Positive
Psychology
1998
*Zappos’ growth in gross merchandise sales
Nearly 20 years of research and hundreds of studies
‘06

7. HELLO ;] FROM DELIVERING HAPPINESS
We are
a CULTURE COACH-SULTING*
company, applying the SCIENCE OF
HAPPINESS and best practices from
workplaces around the world
To create
SUSTAINABLE, PURPOSE-driven
cultures using HAPPINESS as a
business model
Through
Speaking engagements
Coach-sulting
Workshops + Training
Organizational Development
Tools + Metrics + Measurable Results
*We’re the only coach-sulting service out there for
a reason. We know prescribing culture doesn’t work.
Coach-sulting blends our frameworks [consulting] with
your insights [coaching] to co-create your best culture.
WHAT IS DELIVERING HAPPINESS?
Because...
Meaningful
Lives

8. Small daily actions
the right habits
BIG impact
HELLO ;] FROM DELIVERING HAPPINESS
OUR APPROACH
Learning should
be real, human and
experiential
Start with the why and
lead from purpose
Create co-ownership for
sustainable culture
Professional development
starts with personal
development

9. HELLO ;] FROM DELIVERING HAPPINESS
Progress, Control, Connectedness
& Happiness Habits
WOW
Culture
Values & Behaviors
Science of
Happiness
Higher
Purpose
WHAT makes happy work™
DH MODEL FOR SUSTAINABLE, HAPPY CULTURE

10. HELLO ;] FROM DELIVERING HAPPINESS
DH MODEL FOR SUSTAINABLE, HAPPY CULTURE
WHO makes happy work™
COMMUNITY
ME
WE

11. HELLO ;] FROM DELIVERING HAPPINESS
HOW to make happy work™
Explore
Align
Embark
Measure
Analyze
Plan
Develop
Commit
Launch
Embed
Manifest
Extend
Measure
Support
Evolve
ROADMAP FOR SUSTAINABLE, HAPPY CULTURE

12. HELLO ;] FROM DELIVERING HAPPINESS
WHO WE’VE WORKED WITH
“DH helped us increase our monthly sales by 39%, and decrease unplanned absences by 92%.” – Top 20 fastest growing e-commerce company
“After Blake and team met withTony, Jenn and Delivering
Happiness we were inspired to focus on culture. As a
result we’ve launched our own core values and we’re
now all moving in the same direction!”
– Amy Thompson, Chief People Officer, TOMS
“The DH workshop was awesome! It has changed the
way I think about successfully managing a business. It
helped catapult me out of an old fashion top down style,
to an inclusive, engaged process that is ultimately more
rewarding to everyone at our company.”
– Ra’uf Glasgow, Producer, West Wind Media, former producer of LOST
“Thanks to DH who packed the house on BOTH
their sessions and won the hearts of everyone who
attended the workshops. Not mention winning the
hearts of everyone on the Inc. staff.”
— Eric Schurenberg, President and Editor-in-Chief, Inc.
“The most useful workshop I have ever attended on how
to define and implement corporate mission and values.”
– Dan Donovan, VP, Technology and Development, 360 Incentives

13. HELLO ;] FROM DELIVERING HAPPINESS
OUR VALUES

14. HELLO ;] FROM DELIVERING HAPPINESS
CHANGE
YOUR
WORLD
TOGETHER
WE’LL
CHANGE
THEWORLD
WE BELIEVE
Happier People, Companies, Communities
–
H
a
ppierW
orld

15. HELLO ;] FROM DELIVERING HAPPINESSHELLO ;] FROM DELIVERING HAPPINESS
twitter.com/DHmovement facebook.com/deliveringhappiness linkedin.com/company/deliveringhappiness
WHAT’S NEXT FOR YOU?
Happiness ROI Calculator
Happiness at Work Survey
DH Culture Assessment
culture@deliveringhappiness.com
to schedule a free Culture Call
Let’s get started. Email us at
Explore tools at deliveringhappiness.com

16. Together,
©2016 Delivering Happiness. All rights reserved.
Let’s make happy work™
.