1. Rahul Gandham
Mobile: +91 8886346774
E-mail: rahul.gandham01@gmail.com
Objective:
To work in an organization that gives me ample opportunities to apply my skills, to enhance
them, to grow and to contribute in the most effective manner.
Highlights of Qualification
• Good understanding of customer service and how to improve customer experience.
• Excellent interpersonal skills
• Good team player with excellent communication skills.
Summary:
TotalWork Experience: 5 years
Current Employer: HSBC (HDPI - From March 2014 to till date with Secured Lending Services)
Role: Analyst
Current Profile: Processing Executive
Description: Working as Customer Service Executive with General Enquiries and Complex Post and
Mortgage Chasing Queues
• Analyzing the Mortgage application of the customer with the help of procedures set in place and
querying with the Customer, Solicitors, Surveyors and the Branch Manager to resolve any issues
during the processing of the application.

2. Key Responsibilities:
• Ensuring that application is processed in the set time frame.
• Direct interaction with the customer, solicitor or branch manager to resolve any issues arising
during the processing of the application.
• Follow the rules and regulations set by the regulatory authority of a particular country, so that
breach of agreement with that country can be avoided.
• Scrutinize the application thoroughly so that money being deposited in the customer’s account is
not being misused for other purpose.
• Ensure that all the documentation is legal and no customer data is given to other sources without
verification.
Achievements in Current Role:
• Have achieved BAU (Marker & Checker accreditation) in complex process of generalenquiries
and complex post queue (High Voice and Complex letter writing queue) in 15 weeks as against
25 weeks of learning curve.
• Delivered excellent customer service by exhibiting ownership of analyzing reasons for holdover
of mortgage applications to support TAT-24 Project (Reducing Turnaround time in mortgage
processing delays) for Mortgage Service Centre.
• The Job involved training five new staff, planning, coordinating, executing and reporting the
proceeding to the management.

3. Amazon India Pvt Ltd –
Role: Senior Digital Specialist - (1 February, 2010 – 3 February, 2014)
Performing requisite troubleshooting for the below products and resolving queries regarding pre-order
issues, post order issues, returns/refunds, promotions, downloads, raising trouble tickets (TTs) if required
to resolve the customer’s inquiries through the help of the engineering teams.
Key Responsibilities:
• Ensuring solving customers problem using various tools, research and analysis.
• Direct interaction with the customers via Chat and email to know the customer problems and solve
it.
• Trained associates on new product launch and process related trainings.
• Assigned the task of providing technical support for Amazon Cloud drive customers.
• Troubleshooting Amazon online video streaming issues and MP3 downloads.
ProfessionalAchievements:
• Awarded as one of the Star Performers for effective tax planning and minimization strategies
• Amazon- Awarded as Star Performer for the Peak 2012 and 2013.
• Amazon- Received RnR as the one of the top 10 performers.
• HSBC – Awarded BAU within the learning curve in one of the core skill.

4. EducationalQualification
• M.B.A (Finance/HR) From Global Education Center, Osmania University. (2008-10)
• Graduation in B.Com (Computers) from Avanthi Degree College in 2008.
• 10 + 2 in C.E.C from New Generation College in 2005.
• 10th From Sadhu Vaswani High School in 2003
PersonalDetails
Date of Birth : 20th Sep, 1986
Languages known : Telugu, Hindi, English
Place : Hyderabad, India