1. Deborah Aretakis
daretakis@gmail.com
720.254.4786
IT Systems Manager Administrator - Operations, Projects, Team Environment
IT EMPLOYMENT HISTORY
I have ‘worn a lot of hats’ throughout my IT career at GrahamGolden Technologies and Jeffco Public
Schools. Along the way, I have been fortunate to work with many new technologies. I enjoy the challenge of
learning new systems and helping people use them in their work. My work style is relaxed and professional, with
a dash of humor. This approach to my work has led to lasting partnerships with colleagues and customers.
GrahamGolden Technologies
1020 W. 11th Ave., Denver, CO 80204 10/19/2015 – Present
Senior Infrastructure Consultant
Jefferson County Public Schools 08/30/1996 – 06/30/2015
1829 Denver West Drive, #27, Golden, CO 80401
Manager, IT Support Enterprise Technology Lead
SOFT SKILLS
Communication
Able to articulate complex technical concepts into language an average person can understand
Strong verbal skills in public speaking and training various audiences
Effective writing, producing technical documentation & leadership summaries
Critical Thinking
Proven know-how in identifying solid solutions to complex design challenges
Focused on results, maintaining broad & high level vision, with attention to detail
Cost benefit & business alignment analysis
Leadership
Engaging many unique voices in technical discussions, driving to a successful outcome
Partnering with engineers, technicians and users to build confidence in performing at their best
Encouraging team building with activities, such as “Brains & Breakfast” technical work sessions
CURRENT & RECENT WORK RESPONSIBILITIES
Project Management
Project Oversight - Manage all project phases, utilizing ITIL, Agile, PMBOK methods
Client Engagement - Identify stakeholders, requirements, deliverables, timelines
Scheduling – Plan & maintain schedules to meet deliverable commitments & critical deadlines
Scope Management – Prioritize requests, communicate constraints, risks, budgetary impact
Resource Planning – Procure & manage hardware, software, technical resources, time management
Reporting - Provide timely project status updates to stakeholders, executive summaries to leadership
Infrastructure Support
Servers – Microsoft Server 2003 -2012, VMware, upgrades, migration, builds & troubleshooting
Windows Active Directory – Design, security, Group Policy
SwitchesRoutersFirewalls – Cisco, HP - VLANs, ACLs, port configuration, IOS upgrades, TFTP, OSPF, EIGRP
Wireless – Cloud management, Access Point provisioning, controller upgrades, SSIDs, radius integration
DNSDHCP – Microsoft DNS, Cloud DNS services, Domain Certificates, DHCP scope configuration

2. Deborah Aretakis
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VoIP - Cisco, Fortinet, Intermedia, phone provisioning, auto-attendant configuration, voice mail
Email – Exchange Server 2007 – 2016, Cloud Hosted Exchange
Client Environment Support
Customer service - Resolve assigned cases, manage budgets, communicate status, customer satisfaction
Remote access - Terminal Server, VPN, Remote Desktop, Citrix Desktop
User Administration – Email, Active Directory accounts & groups, passwords, permissions
PC Peripherals – Windows, Mac, Imaging, updates, drivers, printers, scanners, projectors, troubleshooting
Software – All Windows OS versions, Web Browsers, Microsoft Office 2003- 2016 & 365, QuickBooks, Antivirus
Mobile Devices – Smartphones, iPads, laptops, Chromebooks, Connectivity - Wireless, wired, cloud
Operations Management
Team Leader - Hire, train, evaluate and mentor staff
Systems Availability - Monitor systems, manage incident response, plan upgrades
Customer Service Oversight - Review & develop CRM metrics, document process & work flow
Manage Resources – Human and budgetary to balance operational and project demands
EDUCATION CERTIFICATIONSPROFESSIONAL DEVELOPMENTACHIEVEMENTS
University of Denver, Bachelor of Arts, Cum Laude June 1976
Cisco CCENT Certification August 2016
VMware User Group Conference, Denver, CO May 2015
Jeffco Public Schools Value Award, Valuing People April 2015
Citrix Implementation Training March 2015
Google Summit Conference June 2013
Active Directory Group Policy Workshop, Dell Premier Services June 2010
Visual Basic, PowerShell Scripting Class May 2010
Configuring Windows Server 2008 Training June 2010
Wireshark Workshop, Interop Conference, Las Vegas, NV April 2010
Deploying Windows Server 2008 Training, New Horizons March 2009
Microsoft Server 2003 MSCE Self Study, Certification Exams Jan-June 2008
Microsoft Project Training, New Horizons May 2008
Microsoft Network Infrastructure Hosts Training, New Horizons August 2008
Aruba Wireless Training January 2008
ITIL Foundation Training & Certification July 2007
VMware, ESXi Training, New Horizons November 2007
Presenter, Technology in Education Conference June 2005, 2006
Novell Certified Network Engineer (CNE) Netware 6 Certification June 2006
Jeffco Public Schools Value Award, Exemplary Performance April 2006
PREVIOUS WORK EXPERIENCE
Executive Administrator, Colorado Restaurant Association, Denver, Co 08/15/1991- 08/30/1996
Duties and Accomplishments:
 Database administration, multiple databases- membership, state and federal legislators
 Communications- CEO, Board of Directors, State Legislature, Governor’s Office, affiliates
 Maintain statutory filing requirements with Secretary of State’s Office
General Manager, TGI Fridays, Inc. 01/15/1986 - 08/30/1991
Duties and Accomplishments
 Management of $4.5 million annual budget, meet P & L goals
 Management of 128 staff - hiring, training, evaluations, disciplinary action, termination
 Manage customer service and sales
References available upon request