1. Resume
Name: Pakanati Sumavardhan Reddy
Email: psumavardhan@gmail.com
Mobile: +44 (0) 7850302424
Professional Strength
I am a Team lead & Subject Matter Expert (SME) with excellent interpersonal skills. I
recognize myself as an excellent troubleshooter, possessing result-oriented work
skills, flexible and adaptable to evolving environment and have strong
communication and people handling skills.
Executive Summary
• Microsoft Certified Solutions Expert(MCSE 2013) –Exchange server 2013
• Microsoft Lync server 2013 Certified Professional – Communications 2013
• Microsoft Certified Lync 2013 Depth Support Engineer ( Enterprise voice)
• Office 365 Certified Professional
• 8 Years of experience in IT Industry.
• Extensive experience in Administration of Exchange Server 2013
• Subject Matter Expert (SME) for exchange server 2013
• Subject Matter Expert (SME) & ITIL certified for Windows Server infrastructure.
• Extensive experience in transition from legacy Exchange 2003 to Exchange 2007 & to
Exchange 2010 /Exchange server 2013 and Played as SME role
• Experience in Office 365 Migration & Management from Exchange server
2013/2010 and Lotus Domino technologies.
• Design & Implementation for migration of OCS 2007 R2/ Lync 2010 to Lync server
2013
• Extensive experience in Lync server 2013 administration(Server & Client
Troubleshooting skills)
• Managing of enterprise Voice Lync & Unified Communications
• Experience in Jabber implementation and administration of CUCM
• Lotus Domino to MS Exchange2007/2010 Migration Projects using Dell Quest
Tools.
• Experience in administration of Exchange 2003, Exchange server 2007 Windows
2003/2008/2012, OCS 2007, Lync server 2010, Lync server 2013 ,Blackberry
V4.1.6/Blackberry V5,BYOD with Good Mobile, Mobile Iron, Air watch
Management, Exchange server 2010/Exchange server 2013 and Active-Sync devices
• Design, Implementation and managing of Enterprise vault server environment with
back end SQL servers.

2. • Experience in Windows server 2003/2008/2012.
• Experience in networks, routers, switches, CUCM, netscalers
• Logon, Group Policy, DFS, FRS, AD replication, FSMO roles, Trusts, Offline Folders,
AD recovery and security, SCCM/SCOM
• Support and administration experience in IaaS, SaaS Architecture.
• Implementation of Windows Active Directory and Migration.
• Hands on experience in Design & Managing of Virtualization platforms - VMware
ESXi ver. 4.1/5.1 & MS Hyper-v products
• Experience in Firewall technologies such as ISA, TMG and UAG
• Email gateway products Cisco Iron port/Google Postini/Proof point/MS FOPE,
Clear swift.
• Experience of using a CRM system (e.g. Remedy, Service Now)
Certifications
Microsoft Certified Solutions Expert (MCSE)–Messaging
Microsoft Certified Solutions Expert (MCSE) – Communications
Office 365 Certified Professional.
Microsoft Certified Technical Specialist -2007(MCTS-2007)
Lotus Domino Certified System Administrator R7
ITIL Foundation Certified
Proof point Certified administrator.
Domain experience: Banking and Financial, Healthcare.
Clients: Norges Bank, Norges Bank investment Management, Wells Fargo, Bank of
America, Celgene corporation, Glaxo Smith Kline( GSK), Johnson & Johnson, Royal Mail
Group(RMG)
Professional Background (Experience)
Company: Dimension data Network Services (Nov’14)
Designation: Senior L3 Unified Communications specialist.
Client: British Petroleum (Fleet, United Kingdom)
Lync server 2013:
• Designed & implemented Lync server 2013 Infrastructure and migrated from Lync
2010.
• Managing HA and DR solution for Lync infrastructure.
• Implemented Lync mobility, Persistent Chat, Group chat and monitoring servers
• Lync Enterprise Audio/Video Design/implementation & BAU support
• Experience in Jabber implementation and administration of CUCM
• Managing of enterprise Voice Lync & Unified Communications( Includes Call
routing, Voice routing, PSTN Usage, Address book Normalization, Call
Administration control, QOE, QOS, CDR, Surveillance Branch Appliance & SBS,
• Lync CAC implementation for 250 sites
• Analyzing different enterprise voice codec issues, G711, G722, Silk, H323, RTC A/V
codes, STUN, TURN, ICE, RTP, SRTP, SIP, PSOM protocols.
• Managing of Session Boarder Controller, IP Gateways, Trunk Configuration,

3. • Troubleshooting of Lync voice Audio, Video Calls, PSTN & remote Calls,
• Successfully implemented and Managed Edge server Implementation
• Performed regular operational task on Lync server 2013 infrastructure.
• Used Snooper Tool. OCS resource kit tool for complex problems in resolving the
issues.
• Citrix Netscalers as Hardware Load balancer & Jabber
• Hands on experience on OCS Logger, Snooper, wire shark, Httpwatch, fiddler
Tools, centralized logging service, Lync ICE warning Decoder debubbing tools
• Sonus SBC/SBA 1000/2000 device support, LX Tool, syslog viewer
• Avaya Acme packets administration
Company: Value Labs pvt Ltd
Designation: Lead- Messaging
Client: Celgene Corporation (Stockley Park, London, Uk)- Year: Feb 2012 – 30 Sep’14
• Projects : Played a key role in the below projects, SME
• Design/Implementation & supported for various environments with 10k - 30k
users base.
• Subject Matter Expert (SME) for Messaging Server infrastructure.
• Have deployed Exchange 2010/Exchange 2013, Configuration and performed
migration of data to new Environment from exchange 2007 environment
• Strong administration experience of Exchange server 2013
• Design & Implementation for migration of OCS 2007 R2/ Lync 2010 to Lync
server 2013,
• Managing of enterprise Voice Lync & Unified Communications
• Capacity Tuning & fine tuning of windows, Messaging, VMware Infrastructure.
• Experience in Office 365 Migration & Management from Exchange and Lotus
Domino technologies.
• Management Of exchange 2010 HA (DAG) and Disaster Recovery.
• Design & Implemented V-block Solution (private cloud)
• Design & Implemented and migrated Evault servers ver.8 to ver.10
• Design & Implemented Migration project for Blackberry Enterprise Server, BES
ver.4.1.7 to BES ver.5.
• Have deployed Exchange 2013, Configuration and performed migration of data
to new Environment from exchange 2010 environment.
• Design & Management of VMware ESXi Virtualization infrastructure using
vpshere5.5/VCenter.
• Experience in Working on Citrix and SCOM/SCCM Technologies.
• Email gateway products Cisco Ironport/google Postini/Proofpoint/MS FOPE.
• Experience in Firewall technologies such as ISA, TMG and UAG
• Support and administration experience in IaaS,SaaS Architecture
Messaging Block Administration.
Exchange:
• Design & Implemented Exchange 2013 Project

4. • Managing Exchange 2013 DAG Mailbox Servers at production & DR Site.
• Regular Activities on Client Access Server & CAS Arrays.
• Implemented Automation script for Daily activities includes, Services, Mail q,
backups, DAG status, storage etc.
• Mailbox Migration from Exchange 2007 to Exchange 2013.
• Performed day2 day Operational Task for Exchange infrastructure, includes email
issues, Client related issues, DB store issues.
• Administration of Recipients, Mail connectivity issues, Outlook, Database issues,
Active Sync, Mail routing.
• Exchange 2007, LCR, CCR, SCR,VSS, Outlook, Active sync, Outlook webapp
• Capacity & fine tuning of Exchange2013 environment.
• DLP, EDiscovery, Legal hold, transport rules,
• Managing Exchange backup & restores on a regular basis
• Mailbox Profile analyzer, Jetsress, Mailbox Calculator, xperfom RPC connectivity
tools.
• PowerShell Scripting for automation of exchange tasks
• Email gateway products Cisco Ironport/google Postini/Proof point/MS FOPE.
Lync server 2013:
• Designed & implemented Lync server 2013 Infrastructure.
• Implemented Lync mobility, Persistent Chat, monitoring servers
• Lync Enterprise Audio/Video Design/implementation & BAU support
• Managing of enterprise Voice Lync & Unified Communications( Includes Call
routing, Voice routing, Address book Normalization, Call Administration control,
QOE, QOS, CDR, Surveillance Branch Appliance & SBS,
• Managing of Session Boarder Controller, IP Gateways, Trunk Configuration,
• Troubleshooting of Lync voice Audio, Video Calls, PSTN & remote Calls,
• Successfully implemented and Managed Edge server Implementation
• Performed regular operational task on Lync server 2013 infrastructure.
• Used Snooper Tool. OCS resource kit tool for complex problems in resolving the
issues.
• Citrix NetScaler as Hardware Load balancer & Jabber
• Hands on experience on OCS Logger, Snooper, wire shark, Httpwatch, fiddler
Tools, centralized logging service, Lync ICE warning Decoder dubbing tools.
Office 365:
• Administration of ADFS, administration of Office 365.
• Extensive Knowledge on Migration from Exchange /Lotus domino to Office 365/
• Experience in Migration with Office 365 Lync/SharePoint Online
• Office 365 Directory Synchronization.
• Worked on Archiving & compliance
• Implemented ADFS 2.0.
• Experience in Pre-Migration and Post Migration performance issues.

5. • Outlook/Calendar Freebusy/Shared mailbox/ Resource Mailbox performance
issues
• Network Performance issues troubleshooting using Fiddler, Netnom, Httpwatch,
wireshark, PSPing, Tcpview,
• Forefront identity Management FIM, Implementation and Administration
• Design & Implemented done for cutover & Staged Migration from On premises
Exchange to O365 cloud.
• Management of Exchange online/Lync Online/SharePoint Online Technologies.
• Management of O365 Licenses for various Model sets
• Involved managing Licenses for Office 365.
• Management Hybrid environment consisting of Office 365 & On premises Exchange
2010 env.
• Day2day Operation task involves Mail restoration, RBAC control list, Reporting
using remote PowerShell scripts
• AD PKI & External Certificate Management
Lotus Domini to MS Exchange migration:
• Involved in Design & Implementation of Lotus Domino to Exchange 2007/2010
Migration Projects.
• Hands on experience on Dell Quest Migration Tools.
• Hands on experience on MS-Transporter Suite Tool
• Managing of cooexistance of Lotus domino to Exchange/office 365, includes,
Freebusy, Web services, Mail flow, Post Migration issues, Network issues.
• Experience in resolving issues related to Free/busy, Directory Synchronization, Mail
flow issues during coexistence phase.
• Migrated approximately 50000 mailboxes from Lotus to exchange
Enterprise vault:
• Designed and implemented Enterprise vault 10.
• Performed regular activities on Evault client and server related issues.
• Worked on Evault email Restoration, Pst ingestion,
• Creation of Retention folders and policies for archiving solution.
• Worked on User attachment, Indexing, synchronization, user delegations ,Archive
Explorer issues.
• Provision, Enabling/disabling of archive mailboxes whenever required.
Blackberry Infrastructure:
• Designed & Implemented Blackberry enterprise server 5.0
• Installation and configuration of Blackberry Enterprise Servers.
• Migrated users from BES 4.1.6 to BES 5 using BB transporter tool for seamless
migration,
• Managing of High availability in Blackberry Enterprise Solution.
• Worked Regular Blackberry issues related to agents, analyses of BES logs,

6. • Worked on SRP Connections issues.
• Mail flow troubleshooting issues, Mail Sync issues, Contact/Calendar
synchronization issues.
• Hands on Experience with web services, Client throttling policies,
• Creation of Policies & Management of groups in BES.
• Integration of Lync with BES solution.
Mail Gateway Products.
• Proof point Certified administrator.
• Hands on experience on Google Postini Mail gateway.
• Migration of Mail gateway product from Postini to Proof point.
• Hands on experience on Public DNS MX records and Mail routing issues.
• Worked on Spam control, reporting, Mail flow, Domain block & safe list using web
portals
• Email gateway products Cisco Ironport/google Postini/Proofpoint/MS FOPE.
Windows Server 2000/ 2003 / 2008 Administration:
• Installation, Configuration, Administration & Troubleshooting of Windows
2000/2003/2008/2012 Server, Active Directory , DNS, DHCP, Internet Information
Server (IIS) 7.0(web server & File server), .
• Managing different type of Domains and maintaining trust relationship between
domain controllers.
• Managing DNS & GC Servers.
• Managing AD & PKI infrastructure.
• Performed Day2day activities and regular Maintenance on AD servers.
• Windows Server 2008 Hyper-V virtualization configuration for servers.
• Monitor ticketing system for new tickets and work-items. Update existing tickets.
Maintain hardware inventory control in ticketing system.
• Proactively monitor systems health by physically inspecting environment and
utilizing provided tools such as SCOM,
• Security Patches installation using .
• Troubleshoot server hardware and software issues and escalate accordingly.
• Assist as part of a team in building and managing lab environments with complex
settings, configurations, topologies and equipment including servers and various
network elements.
• Network troubleshooting in complex environments, VLAN configurations, port
trunking.
• Assist in development, improvement and maintenance of imaging, deployment
solution.
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and
various other Infrastructure services. Trust relationships setup, dcpromo and
decommission of AD.
• Updates, patching and software installations via group policies (GPO)

7. • Racking and patching equipment as needed.
• SAN (storage area networks) and DAS (direct-attached storage) and associated
HBA’s (both SCSI and Fiber-Channel) plus Windows Storage server with iSCSI
connection
Virtualization
• Subject Matter Expert (SME) for VMware Server infrastructure.
• Working with Bare-Metal virtualization including installation and configuration of
ESX 4 & ESX 5.1
• Administration of Virtualization infrastructure using Vsphere 4/5 and VCenter
Tools
• Hands on experience to Vmotion, DPM, DRS, VStorage, Vnetworking, Datastores,
Fault Tolerance.
• Extensively used Vsphere & VCenter clients for managing virtual infrastructure. &
Vsphere data Protection
• Configuring ESX Server 4.1/5 Vnetworking and VStorage.
• Working with Distributed Virtual Switch.
• Deploying and Managing VMs using vCenter Server.
• Hands on experience to VCenter Operations Manager, VCenter configuration
Manager, VCenter Site Recovery Manager
• Creating Clones and Clone Templates for VMs.
• Converting Physical Machines to Virtual Machines and performing a guided
consolidation.
• Working with VMware Clustering Services. Includes HA and DRS clusters.
• Creating and managing resource pools for VMs.
• Creating host profiles and attaching the same to an ESX host.
• Backing up and Restoring VM using Data Recovery plug-in.
• Working with vShield zones (Virtual Firewall Administration).
• Upgraded VMware tools, Modified the Guest machines with HOTADD feature
Trainings Summary
Conducted Trainings on Exchange server 2003/2007 & exchange server 2010 &2013 in-
depth.
Conducted Trainings on Blackberry servers ver. 4.1.7 and Ver.5 with practical’s.
Conducted Trainings on Lync server 2013
Trainings conducted for the Clients
Bank Of America/ EcorpTrainings /Franklin Templeton /Value Labs
Year: Aug 2010 – Jan 2012
Company: CSC India Pvt ltd ( MNC)
Designation: Engineer- Sys Admin

8. Client: NBIM(Norges Bank Investment Mgmt)- OSLO, Copanhagen
Projects :
• Exchange 2003 to Exchange 2010 transition
• Preparing server built and other project relevant documents.
• Have deployed Exchange 2010, Configuration and performed migration of
mailboxes and Public Folder data to new Environment
• Creation of scripts for automation and repetitive tasks
• Performed Disaster Recovery for Exchange 2010 and decommissioned Exchange
2003 messaging environment
• Involved in BES Ver5 Setup in the exchange 2010 environment and creation of
different policies at the organization level.
• Reviewing Logical Technology Model and Physical Technology Model
• Decommission of exchange 2003 servers, standalone and clustered Servers.
• Decommission of Blackberry Enterprise 4.1.6 server
Day-to-day activities.
• Remote management/troubleshooting of MS Exchange 2010, 2007, & 2003 Servers.
• Handling various MS Exchange, Blackberry, BPOS Environment issues.
• Helping team in resolving issues.
• Creating scripts for repetitive tasks.
• Creating documents related to application or services.
• Attending meetings related to account activities e.g. Daily Service Reviews, CAB
meetings, Account meetings, Project Meetings.
• Conducting team meetings.
• Installation, Configuration, Administration & Troubleshooting of Windows
2000/2003/2008 Server, Active Directory , DNS, DHCP, Internet Information Server
(IIS) 7.0(web server & File server), .
• Managing different type of Domains and maintaining trust relationship between
domain controllers.
• Managing DNS & GC Servers.
• Managing AD & PKI infrastructure.
• Performed Day2day activities and regular Maintenance on AD servers.
• Windows Server 2008 Hyper-V virtualization configuration for servers.
• Monitor ticketing system for new tickets and work-items. Update existing tickets.
Maintain hardware inventory control in ticketing system.
• Proactively monitor systems health by physically inspecting environment and
utilizing provided tools such as SCOM,
• Security Patches installation using SCCM.
VERITAS Netback up Backup & Restore.

9. • Worked with Netbackup 4.5 and 5.1 in a large environment on both Unix and
Windows Servers.
• Involved in installation, configuration, upgrading, patching and troubleshooting on
Master, Media and clients servers
• Involved with 24/7 on-call support rotation with 3 other third level support co-
workers.
• Responsible for troubleshooting daily backups issues
• Worked on tuning backup policies.
• Worked on Synthetic backups and Flash backups
• Performed daily data restoration processes
• Worked on new tape drives zoning configuration with EMC/ECC
• Maintained tape drives on Media servers. Including adding and configuring new
tape drives
• Monitored and maintained tape volumes.
• Participated in disaster recovery/system recovery exercises.
• Worked on backup documentation procedures for the Level 2 and level 1 support.
• Trained and worked with lower level support to handle certain backup functions
and issues.
Year: Feb 2010 – August 2010
Company: EMC Corporation
Designation: Associate Practice consultant II
Client: GSK(Glaxo Smith Kline) (United Kingdom/USA)
Responsibilities
• Mail Server configuration and troubleshooting (Exchange 2003).
• Migration from Lotus domino to Exchange 2007( BPOS Environment)
• Configuration and maintenance of Servers (Quest , Binary Tree, configuration of
different connectors)
• Movement of 2,50,000 mailboxes through in batches using Binary Tree tool
• Assisting team members in fixing Migration issues during the migration phase
Role: Migration Consultant
Description:
Being the 1st
resource as mail migration consultant for email migration, I was involved in
migrating all Lotus Notes users from their GSK Domino domain. We had to Migrate
server-based mailbox data: email, calendar, tasks and contacts. GSK ensured users have an
account in the GSK or Biologics AD forests that are populated with required attributes.
MSO Messaging determined the correct hardware solution based on the customer’s specific
requirements for availability, performance, and features. Mailbox provisioning was
controlled by the migration tool modifying the attributes of User objects in GSK’s Active

10. Directory domain. Pilot Migrations will be reviewed and documented, User mailboxes
(~118,000), Rooms and Resources (~2,220), Contacts (0), Mail Groups (~26,000) and Mail-in
Databases (~6,765) in GSK’s IBM Lotus Notes messaging system were migrated
successfully. Some of the tools used for migration were Microsoft Transporter Suite,
MMSSPP, Binary Tree CMT Universal, Binary Tree CMT for Coexistence, MSO Scripts for
Notes to AD Dirsync to keep directories synchronized
Environment: Email Migration from Domino to Exchange 2007 for Client GSK
Year: Jan 2006– Feb 2010
Company: Wipro Technologies Pvt Ltd
Designation: Sr. Project Engineer
Client: Johnson & Johnson /Applied Materials
Royal Mail Group (United Kingdom)
Responsibilities:
• Involved in administrating & maintenance of Ms- Exchange 2003/2007
• Presenting monthly project reports to the customer.
• Documentation.
• Provided 24*7 supports for entire APAC User Community.
• On call Technician Daily.
• Manage and Administer Exchange 2003 Environment
• Install, Configure and troubleshoot all Exchange related issues.
• Fine tuning of the Exchange servers (ASPAC Region)
• Capacity tuning of the Exchange servers
• Exchange Decommission.
• Up gradation of servers from 2003 to 2007
• Planning, managing and monitoring 40 Exchange servers
• Maintain Administrative and Routing Groups
• Troubleshooting workstation problems
• Message tracking
• Managing Recipient policy
• Monitor mail queue and troubleshooting mail queue pile up
• Analyzing e-mail traffic in the exchange environment
• Monitoring Critical Exchange Services
• Co-coordinating and working with Microsoft for any new critical issues in Exchange.
• Blackberry Enterprise Server Administration.
• Co-ordination and working with RIM for any critical issues in BES.
Blackberry Administration:-
• Blackberry support— new user's activations,
• Installation and configuration of BES servers,
• Migration from Older ver to newer version of BES
• Troubleshooting handheld device issues,
• Troubleshooting BES server issues

11. • Analyzing BES server logs
• Capacity & performance tuning of BES server
• Coordinating with RIM for critical issues
Awards:
• Received FEATHER IN MY CAP award from Wipro management for the successful
completion of cross domain migration using CMT tool.
• Received FEATHER IN MY CAP award from Wipro management for successfully
handling the Global Messaging PSS as SPOC for the entire APAC and without any
escalations.
• Received STAR OF THE MONTH award from Wipro management
Education
B.Tech (ECE) from Jawaharlal Nehru Technological University in 2006
Board of Intermediate in 2002
School Secondary Examination.
I hereby, declare that the above-furnished information is true to best of my knowledge.
Dated: - Sumavardhan Reddy.