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Human Resources & Info Tech: A Marriage Made in Heaven?               November 2010
C/D/H Quick FactsAbout Us                Approach           Partnerships• 20th Year             • Vendor Neutral   •   Mic...
ExpertiseProject Management     Infrastructure            P                                                 I             ...
Agenda• Why identity management?• What is identity management?• Overview of identity  management system/solutions• Typical...
Why Identity Management?• Faster startup and shortened time to  productivity for new personnel• Reduced man-hours required...
Why Identity Management?• Offboarding completed quickly, confidentially,  and completely• Quickly disable/delete access ac...
What is an IDM System?A system – processes, rules,applications, and services - thatcoordinates identity informationheld in...
Which Means……• IDM is primarily software implemented by IT  that connects your HR software to all the  other applications ...
Systems Where Identity is Stored and            Where Identity Systems Connect   JD Edwards      PeopleSoft         SAP...
Authoritative Sources• HR system may be authoritative for the users  themselves, but not for all parts of a user• Email sy...
The identity vault is the hub of         information
Identity System   Identity System
What is an Identity Vault?           Logon Name           E-mail alias           Cost Center             Manager          ...
Providing Consistent Identity InformationDan Clay                 Common Name                               Identity Vault...
Employee            Onboarding  NOSDirectory
Managing Changes to                   Title = Director                                                  Identity Informati...
Employee Offboarding  NOSDirectory
IDM Project Success Criteria• Secure executive-level sponsor & a strong  project manager• Identify benefits, risks, scope,...
Common Project Mistakes• IT goes around HR and doesn’t start with the  authoritative source• Attempting to do a bottom-up ...
Identity Management Vendors•   Computer Associates•   IBM•   Microsoft•   Novell•   Oracle/Sun
Vendor Comparison
Regional Hospital• 2,500 Employees• Identity VaultConcept• SynchronizedPasswords• Supports futureapplicationintegration
National HealthCare Provider• 36,000 Identities• Active DirectoryConsolidation• NetWare Only Asthe Vault• Over 42 Applicat...
Global Insurance Co.• 2,000 Identities• Vault to VaultConnectors• Complete TestEnvironment• Drivers to Support over18 appl...
Local Regional University• 4,000 Faculty, 16,000Students, 67,000 alumni• Foundation forconnecting all newsystems• Support ...
Thank YouRoyal Oak                                  Grand Rapids306 S. Washington Ave.                     15 Ionia SWSuit...
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Human Resources & IT: A Marriage Made in Heaven?

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Managing employee relations is increasingly demanding with ongoing changes to policy and the volatile marketplace.

Human Resource directors are pulled in so many different directions and are still expected to get new employees up-and-running quickly. And in the case of termination, directors must ensure the company’s assets are safe and secure.

Whether you’ve thought about it or not, technology can solve many HR challenges.

View the slide deck, presented at November's Southeast Michigan SHRM chapter meeting, and find out more about identity management solutions and why we think HR & IT is a marriage made in heaven.

For more information on this or other topics, visit www.cdh.com.

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Human Resources & IT: A Marriage Made in Heaven?

  1. 1. Human Resources & Info Tech: A Marriage Made in Heaven? November 2010
  2. 2. C/D/H Quick FactsAbout Us Approach Partnerships• 20th Year • Vendor Neutral • Microsoft Gold• Grand Rapids & • Non-reseller • VMware Enterprise Royal Oak • Professional • Cisco Premier• 25 Full Time Staff, Services Only • Citrix Partner 40 Total Staff • Novell Platinum
  3. 3. ExpertiseProject Management Infrastructure P I C ACollaboration Access & Identity Management
  4. 4. Agenda• Why identity management?• What is identity management?• Overview of identity management system/solutions• Typical implementation approach• Case Studies• Q & A session
  5. 5. Why Identity Management?• Faster startup and shortened time to productivity for new personnel• Reduced man-hours required for personnel updates• Passwords synchronized across all connected systems• Get IT out of the business of managing users, roles, and permissions. Delegated to business-line managers
  6. 6. Why Identity Management?• Offboarding completed quickly, confidentially, and completely• Quickly disable/delete access across all systems• Changes to employee accounts are tracked, auditable, and reportable• IT finally getting my information correct everywhere (name change, role change, location change)• HR system becomes accepted “Authoritative Source” across the enterprise
  7. 7. What is an IDM System?A system – processes, rules,applications, and services - thatcoordinates identity informationheld in disparate and scattereddata sources.
  8. 8. Which Means……• IDM is primarily software implemented by IT that connects your HR software to all the other applications that hold user identifications.• Identity systems synchronize information between the dozens of systems in your company that know nothing about each other.• Identity systems use a central “hub” or vault to store and synchronize identities.
  9. 9. Systems Where Identity is Stored and Where Identity Systems Connect JD Edwards  PeopleSoft  SAP  ADP Payroll Active  Lawson  Informix  Oracle Directory  ZENworks  Dynamics Financials NT Domains  Secure Login  AIX  Netegrity Outlook  RACF  Chronos  Red Hat Exchange  ACF/2  iPlanet  SuSE GroupWise  Secureway  Solaris  HP UX Notes  Critical Path  Debian  Tibco LDAP  DirX  x.500  WebLogic Text JDBC  Oracle  Banner  JD Edwards DB2  Sybase  Oracle HR  In-Join Websphere  MySQL  Cisco VoIP  Policy Director MQ  Excel  RSA ACE  RADIUS
  10. 10. Authoritative Sources• HR system may be authoritative for the users themselves, but not for all parts of a user• Email systems are authoritative for email address, feedback into HR and other systems• Phone system authoritative for phone extensions• Peoplesoft system may be authoritative for cost centers.
  11. 11. The identity vault is the hub of information
  12. 12. Identity System Identity System
  13. 13. What is an Identity Vault? Logon Name E-mail alias Cost Center Manager Employee # Identity Vault
  14. 14. Providing Consistent Identity InformationDan Clay Common Name Identity Vault Dan Clay
  15. 15. Employee Onboarding NOSDirectory
  16. 16. Managing Changes to Title = Director Identity Information Title = DirectorTitle = Director Metadirectory Title = Director
  17. 17. Employee Offboarding NOSDirectory
  18. 18. IDM Project Success Criteria• Secure executive-level sponsor & a strong project manager• Identify benefits, risks, scope, technical requirements, talent needed, etc.• Define business rules (authoritative sources, precedence, other)• Plan for data clean up and/or bulk load strategies• Configure, test, pilot, and deploy identity system
  19. 19. Common Project Mistakes• IT goes around HR and doesn’t start with the authoritative source• Attempting to do a bottom-up implementation (IT driven, not executive sponsored)• Hiring and firing process not well documented prior to starting• Not having IDM experienced & professional project management• Trying to synchronize too many applications in the first phase• Not synchronizing enough – not driven by good sound business drivers
  20. 20. Identity Management Vendors• Computer Associates• IBM• Microsoft• Novell• Oracle/Sun
  21. 21. Vendor Comparison
  22. 22. Regional Hospital• 2,500 Employees• Identity VaultConcept• SynchronizedPasswords• Supports futureapplicationintegration
  23. 23. National HealthCare Provider• 36,000 Identities• Active DirectoryConsolidation• NetWare Only Asthe Vault• Over 42 ApplicationsIntegrated into Vault
  24. 24. Global Insurance Co.• 2,000 Identities• Vault to VaultConnectors• Complete TestEnvironment• Drivers to Support over18 applications
  25. 25. Local Regional University• 4,000 Faculty, 16,000Students, 67,000 alumni• Foundation forconnecting all newsystems• Support of Student andFaculty Portals (alumniunder development)• Password self-servicesimplemented
  26. 26. Thank YouRoyal Oak Grand Rapids306 S. Washington Ave. 15 Ionia SWSuite 212 Suite 270Royal Oak, MI 48067 Grand Rapids, MI 49503p: (248) 546-1800 p: (616) 776-1600 www.cdh.com (c) C/D/H 2007. All rights reserved

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