1. DAWN ELIZABETH GUIDRY
dawnguidry@yahoo.com | 504-722-9396 | 7908 Nelson Street, New Orleans, LA 70125
EXECUTIVE LEADERSHIP
with comprehensive experience in
 Strategic Planningand Execution DrivingOperational Excellence
 Turnaround/Change Management Business Development Planning
 Client/Employee Satisfaction Contract/Vendor Negotiation
 Financial and P&LManagement Project Management
 Team Buildingand Development Coaching/Mentoring/Motivating
Visionary, strategic and achievement-oriented executive offering a distinguished career in leading complex organizations
to higher performance by driving continual growth and improvement of people, processes and programs. Demonstrated
success in triggering innovative change by identifying critical issues, improving competencies and setting vision to achieve
goals. Highly effective communicator, negotiator and leader with proven abilities in forging solid relationships and building
consensus across all organizational levels.
 Created and launched strategic plans with substantialsuccessfulperformanceof 20+ operations across multiple
sites and multiple services in areas of finance, operationalquality, human resources and customerservice.
 Conceived, developed and implemented customer-centric initiatives enabling operations to quickly penetrate
and grow market share in a highly competitive industry.
 Leveragefindings from detailed competitive analysis, industry benchmarking and focus groupsto design and
implement programs/systems which significantly elevated market share, sales and customer serviceratings.
PROFESSIONAL EXPERIENCE
Aramark – Coppell, TX 2004 to 2015
American services providerspecializing in healthcare,education,sports facility,and prisonindustries;morethan 250K employees.
Provided executive leadership up to $40 million districtof a $400 million region in the healthcaredivision focused on providing
facility,food and technology services to multiplehospitalsin multiplestates within North America. Leading 500+ managers and
employees.
DISTRICT MANAGER/DIRECTOR OF STRATEGIC PARTNERSHIPS (2009 to 2015)
Held fully accountable for driving vision, strategy and business planning for districts operations, marketing, sales and
finance functions. Launched strategic directives for business development, retention and account expansion. Conducted
industry and competitive analysis to reach sales objectives and goals for field operations teams. Lead 13 person
management team consisting of Directors of Operations, Finance and Human Resources. Contributed to operations and
sales success as a member of regional operations and sales team. Identified, developed and managed successful
relationships with existing and potential vendors of goods and services to meet established quality and delivery targets.
 Landed multiple new accounts and spurred startup, generating $22.5MM in top line revenue.
 Achieved 100% operational compliance and 100% retention rate for all accounts in largest district within region.
 Developed and implemented short and long range operational strategies increasing revenue by 25%, EBIT by 39%
while decreasing safety incident ratios by 50% and staff turnover by 25%.
 Recipient of 2008 & 2009 Financial Award for achieving both revenue and margin plans. The only region to do so.
GENERAL MANAGER (2004 to 2009)
Provided well-rounded leadership as General Manager to MD Anderson Cancer Center in Houston, TX; Tulane University
Hospital and Clinic in New Orleans, LA; and Tulane Lakeside Hospital in Metairie, LA. Oversight to 12 retail venues totaling
$14.1MM in annual sales and a hotel-style room service for 500+ patients and guest. Showcased project management
expertise, leading renovations of up to $2MM including sourcing and procurement.

2. DAWN ELIZABETH GUIDRY
dawnguidry@yahoo.com | 504-722-9396 | Page 2
…cont’d
Lead management teams of 8 direct reports; rebuilding management team in first year. Obtained and negotiated space for
new retail venues; gathering quotes and project timelines and presenting to leadership. Developed and executed sourcing
strategy for department supplies, small wares, equipment, and third party contracts.
 Elevated operating margin to $1.1MM from $3,800 thru operationalsystems and supply chain vendor negotiations.
 Realized 33% lift in customer satisfaction, 22% gain in employee satisfaction, and improved patient satisfaction to
96th percentile; attained superior patient, employee, and customer satisfaction ratings in each location.
 Negotiated vertical account growth adding multiple services resulting in $3.6MM in top line revenue.
 Instilled rich emphasis on customer service, architecting major shift in customer service culture by revamping
leadership and frontline team.
 Orchestrated Post-Katrina patient feeding with temporary kitchen and patient trayline area, and played crucial role
in rebuilding kitchen and café, collaborating with architects, engineers, and contractors to assist with layout,
equipment selection, interior design, and furniture.
 Unified processes and implemented standard operating procedures to align with corporate structure.
Sodexho, USA – Multiple Locations 1995 to 2004
Multinational corporationthatisamong largestfood services and facilities managementcompaniesglobally;nearly 380K employees.
Served as onsiteexecutive for one of the world’s contractmanagement companies in several different states in North America.
GENERAL MANAGER (1996 to 2004)
Achieved rapid promotion through management of numerous sites. Scope of leadership responsibilities included
maintenance contracts, training, security, safety, financial and operating system implementation, participating in audits,
and breakeven and cost analysis. Crafted short and long-term capital budgets to accommodate depreciation and
amortization. Implemented supply chain models. Directed execution of budgets of to $6.5MM. Account specific highlights
included:
St Thomas Hospital, Nashville, TN
 Improved patient satisfaction from 30th percentile to 76th percentile and employee satisfaction from 60% to 90%.
 Strengthened revenue with $753K boost and cut costs $400K by centralizing product warehousing and
requisitioning.
 Scored 94% on physical safety audits and 100% on contract and cash audits.
Medical College of Georgia, Augusta, GA
 Innovated and marketed newprograms that created $256K net improvement in margin; piloted full-service catering
service program to profitability within first year.
 Slashed employee turnover dramatically from 54% to 17% in first year of operation.
 Garnered “Showcase Account of the Year” win and nomination in four additional categories, leading team of 6
department managers.
Lanier Park Hospital, Gainesville, GA
 Controlled food and nutrition operations for 150-bed hospital, and planned special events, including 4 charitable
golf tournaments and auction.
Eastside Heritage Medical Center, Snellville, GA
 Drovestartup of roomservice programat sister hospital, and opened new kitchen for patient service and mock café
for employee feeding.
 Established strong clinical nutrition program for geriatric psych population.

3. DAWN ELIZABETH GUIDRY
dawnguidry@yahoo.com | 504-722-9396 | Page 3
Additionally excelled as CLINICAL DIETITIAN for Sodexho from 1995 to 1996
EDUCATION & ADDITIONAL INFORMATION
Work in Master’s Degree Dietetics & Nutrition – University of Southwestern Louisiana – Lafayette, LA
Bachelor’s Degree in Business Administration, Marketing – University of Southwestern Louisiana – Lafayette, LA
Dietetic Internship – Virginia State University – Petersburg, VA
Graduate assistant to the Dean – School of Agricultural and Nutrition
ServSafe Certified Instructor and Exam Proctor – National Restaurant Association
Guest Instructor on Cajun Cuisine – California Culinary Institute in San Francisco