1. David Andrew Watson
Flat 25 186 King Cross Road
Halifax
West Yorkshire
HX1 3LN
Tel: 07867532795
Email: davidandrewwatson@mail.com
Personal Profile:
A fun loving professional individual who has a genuine interest in working with and helping
customers. David fully understands the importance of appearance and behaviour in creating
a positive impression in any face to face role. He is therefore always immaculately dressed,
well spoken and very polite when meeting customers. He is good at working quickly,
accurately and within strict guidelines, on top of this he is able to prioritise a busy workload,
whilst at the same time being reactive to a business’s core needs. Right now he is looking
for a suitable Customer Service role with an exciting and forward thinking company that
offers room for future promotion.
Skills and Abilities:
•Plan, prioritise work and be organised
•Manage time effectively; complete jobs in agreed timescales
•Punctual and conscientious
•Confident communicator both face to face and over the telephone, one-to-one or in groups
and teams
•Professional telephone manner
•Understanding of data confidentiality issues
•Adapt to different situations with a flexible approach to different work practices
•Deliver excellent customer service; strives to build strong and professional working
relationships
•Handle cash and electronic payments
•Work productively and instinctively in busy environments without direct supervision
•IT literate; proficient with Microsoft Office; use email, use Internet for research; word-
process documents; input data
Employment History:
2011-2015 Sales Assistant: Home Bargains Scunthorpe
•Provided excellent customer service to ensure the smooth running of the
store and to maintain shop standards
•Served customers with their purchases; operated till; processed cash and
card payments
•Assisted shoppers to locate products; dealt with any enquiries
•Stacked shelves; put out stock
•Dealt with returned goods
2010-2011: Volunteer Co-Manager: Vintage Clothing Shop Scunthorpe
(Youth run charity shop through Voluntary Action North Lincolnshire)
•Responsible for the day to day smooth running of the shop
•Designated key-holder; responsible for opening up in the morning and closing
the shop at the end of the working day
•Served customers; took payments; handled cash
•Cashed up takings
•Bought stock from wholesalers
2. •Organised shop volunteers; allocated tasks
2009-2010 Data Administrator Crosby Community Association
Scunthorpe
(Charitable organisation dealing with debt and welfare benefits advice)
•Word-processed correspondence
•Made client appointments
•In-put data onto an Excel spreadsheet
•Answered the telephone; passed on messages
•General administrative duties including filing and photocopying
2007-2008 Clerical Officer Brigg Rehabilitation Medical Centre Brigg
•Made appointments for clients to see doctors, physiotherapists and outreach
workers
•Answered the telephone; made calls to clients to arrange appointments
2007: Data Entry Clerk: North Lincolnshire & Goole NHS Scunthorpe
General Hospital
(Transferred to Brigg Rehabilitation Medical Centre after 6 months)
•Worked in the Risk Management department
•Updated, maintained and retrieved information held on the NHS computer
system
•Answered internal telephone calls; took messages
•Retrieved patient files; delivered patient files to appropriate wards
•Carried out general administrative tasks including word-processing
correspondence
Education, Training and Qualifications:
2005-2007: North Lindsey College, Scunthorpe
•BTEC First Diploma in Retail (Pass-Distinction)
•BNC Retail (Pass-Merit)
•Customer Services (Pass)
2001-2005: Baysgarth Secondary School, Barton-upon-Humber
•5 GCSEs including Maths (D) and English (C)
References:
Available on request
