1. 704 Dove Path Lane, South Chesterfield, VA 23834 8045302085 davidcrites12@comcast.net
David H. Crites
Objective Tohelppeopleachievetheirhighestpotentialby promotingself-empoweredteamworkand
collaborativeproblem-solvingfocusedonvalue-addactivitiesinan engaging,supportive
environment.
Professional
Highlights
Tech Lead, ICM/ACD Sprint Team, Capital One
 CoordinateandLeadonClarifyingRequirements,DevelopingDesign,Supportingcontractor
developmentteams(Verizon,Avaya,Globalnet),andTestingforIntegratedRoutingSolutionsat
CapitalOne.
 TrainedTelephonyteamonnavigating/interpretingAvayaCommunicationManager andCisco
ICM (InternetScriptEditor)
 HelpedleadHackfestteamsin2014and2015todevelopinnovativesolutionsto business
problems
Integrated Tech Lead, Capital One
 Workedwithprojectteamsforlargecomplexprojects,andactedasliaisontoEnterpriseand
BusinessArchitectsfordeveloping,managing,andcoordinatingtheimplementationofIntegrated
IT Solutions
 DevelopedarecommendationforasystemredesignofCapitalOne’sCardAcquisitionplatform
toimproveperformanceandclosedefectgaps;therecommendationwasacceptedand
implemented,achievingthedesiredresults.
Agile Coach/Project Manager, Capital One
 HavehadseveralpositionsasAgileCoachforTelephonyandVRUteams,andasProject
Managerforlargeintegratedbuilds.
 WasagilecoachforalargetelephonyteamthatincludedoffshoreVRUdevelopers,onshore
Javadevelopers,andICMdevelopers. As anearlyadopter,Iwaschosentocoachalarge
projectthatinvolvedcompletelyrewritingtheVRUplatform
 As anIntegratedProjectManageronalargeRegAAprojectforCapitalOne,Iwasoneofthekey
performerswhenourteamwonCapitalOne’shighestaward,“TheCircleofExcellence”,and
weretakentoMcClean,VatoreceivetheawardfromRichFairbank,CEO forCapitalOne.
SR. ICM and VRU Developer, Capital One
 5yearsasan ICM DeveloperandSr.DeveloperatCapitalOne,includingachievementssuchas
designingthe“UAT”BetascriptsthatCapitalOnestillusestoday.
 3yearsasa VRUSr.DeveloperatCapitalOne,developinginCandC++
Skills  WindowsandUnixOS,AllMSOffice
 C++,VB, ICM,SQL,Javalanguages
 CiscoICM,AvayaACD, AspectACD
 CertifiedPMP
 CertifiedScrumMaster,AgileCoach
 ProfessionalEducator
Employment
History
Sr. Application
Developer, et al. Capital One, Richmond, VA June1999-Current
EnglishTeacher,Sec PG High School, Prince George, VA Sept 1995-June1999
English Teacher,Sec Dinwiddie High School, Dinwiddie, VA May1992-Sept1995

2. 704 Dove Path Lane, South Chesterfield, VA 23834 8045302085 davidcrites12@comcast.net
David H. Crites
Education Post-Baccalaureate
Certificatein
InformationSystems,
4.0 GPA
Virginia Commonwealth University,
Richmond, VA May1999
Master’sin Education,
3.8 GPA
Virginia Commonwealth University,
Richmond, VA May1992
BachelorofArts in
English,3.6 GPA
Virginia Commonwealth University,
Richmond, VA May1992*
* BachelorandMaster’s
Degreeawardedat the
sametime,5 year
program
References Referencesareavailableonrequest.