3. Current Usage of SN Tools wikis google writely and other online document sharing tools sophisticated collaboration & coordination tools and 'spaces' face-to-face meetings using Open Space or other advanced highly-effective conversation and collaboration techniques skype and other free global enhanced VOIP telephony tools discussion forums/groups weblogs face-to-face meetings with personal notes or mindmap documentation telephone group e-mail face-to-face meetings without any personal documentation of learnings or decisions Used by Power Internet Users Only (say, 2%) Used by Those on the Right Side of the Digital Divide Only (say, 20%) Used by Most People