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ADD: New itil implementation approach

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The ADD is acronym of Assess, Design and Deliver. This is a model, not a framework, that describes how the ITIL consultancy delivers not dictates the consultants to follow. As of the ITIL is a best practices framework, its implementation will vary from organization to another, that keep the consultancy project success ties with delivery approach. So, I tried to put a holistic model starting with assessment through design till delivery.

The ADD is acronym of Assess, Design and Deliver. This is a model, not a framework, that describes how the ITIL consultancy delivers not dictates the consultants to follow. As of the ITIL is a best practices framework, its implementation will vary from organization to another, that keep the consultancy project success ties with delivery approach. So, I tried to put a holistic model starting with assessment through design till delivery.

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ADD: New itil implementation approach

  1. 1. ADD: New ITIL IMPLEMENTATION APPROACH Mohamed Zohair SM’org Riyadh Chapter President Seventh Annual Conference Oct. 2015
  2. 2. About Me  ServiceManagers.org Riyadh Chapter President.  ITSM Senior Consultant at STC.  ITIL and PMP certified. 2
  3. 3. Agenda  ITIL Overview  ITIL Implementation Benefits  ITIL Implementations Challenges  ADD Implementation Approach 3
  4. 4. ITIL Overview ITIL Overview ITIL Integration with other frameworks 4
  5. 5. Reality 4 out of 5 Failed or at least delayed 80% of large organizations 61% of midsize organizations 36% of small organizations * are at least considering or piloting ITIL * Due to May 2012 5
  6. 6. Agenda  ITIL Overview  ITIL Implementation Benefits  ITIL Implementations Challenges  ADD Implementation Approach 6
  7. 7. ITIL Implementation What ITIL implementation is? What it will and will not includes? 7
  8. 8. ITIL Implementation Key benefits  ITIL Implementation Key benefits Increasing customer satisfaction Improving an efficiency of IT services Reducing the long-term cost of IT services operation 8
  9. 9. Agenda  ITIL Overview  ITIL Implementation Benefits  ITIL Implementations Challenges  ADD Implementation Approach 9
  10. 10. ITIL Implementation Main Challenges ITIL as best practices 10
  11. 11. ITIL Implementation Challenge Sources  Organization  Senior management commitment  Managing organizational changes  ITIL implementation scope  Organizations’ IT staff competency  Project Management Methodology  Project management and governance  Managing communication  Managing project stakeholders  Consultancy Firm and Implementation Team 11 Get Full presentation on how to tackle ITIL implementation challenges from here
  12. 12. Agenda  ITIL Overview  ITIL Implementation Benefits  ITIL Implementations Challenges  ADD Implementation Approach 12
  13. 13. 13 Project Phases Assess Design Deliver Information Gathering • Understanding Document • As-Is Report • Recommendation Report Deliver Value Screening Shape Outputs This is a model not a rule that describe how the consultancy projects tends to work, it doesn’t dictate how they must work. ‘ADD’ Implementation approach Expectation Management Refine the project plan Closure Report
  14. 14. 14 Manage Process Delivery Approach Deliver Process Report enhancement Manage project closure Deliver quality management Presentation Skill Project Management Skill Technical / BIZ reporting Skill Primary Information Gathering Secondary Information Gathering Industry Characteristics Environmental Factors Manage Stakeholders Manage Team Change Resistance Management Deal with Hard people Communication Skills Time Management Skills Internal Assessment External Assessment Mapping Prioritize ‘to-do’ list Existing framework compliance check Other Strategic Projects check Refine the project plan BIZ continuity consideration Prepare for Automation Manage Service Finance Negotiation skill Critical Analysis skill Screening Ensure Compliance Assess Design Deliver
  15. 15. Assess15
  16. 16. Assess Core Activities 16 Secondary Information Gathering Industry Characteristic Environmental Factor Primary Information Gathering
  17. 17. Assess Supportive Activities 17 Manage Stakeholders Manage Team Change Resistance Management
  18. 18. Assess Skill Set 18 Communication Skill Deal with Hard People Time Management
  19. 19. Design19
  20. 20. Design Core Activities 20 Screening Ensure Compliance Refine the Project Plan
  21. 21. Design Supportive Activities 21 Business Continuity Consideration Prepare for Automation Manage Service Faineance
  22. 22. Design Skill Set 22 Negotiation Skill Critical Analysis Skill
  23. 23. Deliver23
  24. 24. Deliver Core Activities 24 Process Delivery Approach Deliver Processes Report Enhancements Manage the Project Closure
  25. 25. Deliver Supportive Activities 25 Deliver Quality Management
  26. 26. Deliver Skill Set 26 Presentation Skill Project Management Skill Technical /Business Reporting Skill
  27. 27. Keep in Touch  +966 54 6393 677  Zohair@eng-tec.net  www.linkedin.com/in/mzohair Presentation YouTube https://youtu.be/7baCt8IyEVA 27

Editor's Notes

  • Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is tragic since ITIL has so much to offer in helping organizations align IT with their business objectives
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