E-Governance System of
Khandwa Municipal
Corporation: A Success
Story

1
Introduction







KMC, Khandwa established in the year 1867
to serve Khandwa's 15000 population.
present population ...
Introduction






IT brought new concept of speed, skill,
transparency
IT improved the ability of government to addres...
Introduction


It extends beyond provision of on-line
services and covers the




strategic planning and reaching devel...
Introduction






E-Governance applications in the automation of
Municipal Corporation holds great promise for
the soc...
Introduction






The E-governance project has turnaround the
KMC in context of revenue growth (80% growth
only in one...
Introduction


It provides features like –





right to information,
transparency,
functioning and
speed with skill ...
Project Objectives
Government to Citizen
Objectives

Government to
Future Objectives

Khandwa Municipal EGovernance System...
Project Objectives
Government to Citizen Objectives
 Prompt, accurate and best quality
services to the citizens
 Informa...
Project Objectives
Government to Business Objectives
 Financial Empowerment
 Enhancement in income growth
 Simplificati...
Project Objectives
Government to Employee Objectives
 Better Human Resource management
 Reduce Complexity in working
 B...
Project Objectives
Government to future Objectives








Prosperity through certainty in income
Long Tern fase-wi...
Benefits of project
implementation

13
Reduction in man power
Man power
required
before
automation

Man power
required
after
automation

%
reduction
in man
power...
Comparison Chart (service to citizen)

Social
Security

15 days

15 minutes

Authentication of birth
application

5 days

...
Comparison Chart (service to citizen)

Water
Connection

2 days

Renewal of License

7 days

30 seconds

2 days

15 second...
Comparison Chart (service to Citizen)

Building
Permission

Complaint

1 day

15 minutes

Breakup of Property

1 day

15 m...
Comparison Chart (service to employee)
After
Implementatio
n

7 days

1 hours

Pay slip printing

Module

Prior to
impleme...
Other benefits


Saving of Money





Used open source technologies
development and updating time and cost is saved.

...
Other benefits






Time of the citizen and the employees are
saved in-terms of decreased number of
personal visits
Th...
Increase in revenue
generation
Sl. No.

Year

Total Revenue
Generated
(Rs.)

% Increase in
Revenue

1

2002 – 03

2,91,90,...
Increase in revenue
generation
Revenue - Rs. in Cror

Revenue Generation
56.11

60
50
40
30

37.23
29.19

20
10
0
2002 – 0...
Benefits at a glance
Sr.
No.

Aspect

Pre
Post
Computerization Computerization

Rs. 29190687
(Year 2002-03)

Rs. 56109030
...
Technical Overview



The project has used three-tier architecture
The features which were considered important are


...
Khandwa Municipal Egovernance System Architecture

25
System Architecture


Front end (client)







Uses J2SE/Swing for the application.
Uses (X)HTML/XML/JA V A SCRIPT ...
System Architecture


Middle Tier (Servlet Container/Web Server)





This facilitates the portal support.
Currently T...
Replicability of the
System




The system can be easily replicated in any Municipal
Corporation of the Country.
It has ...
Replicability of the
System


The system is application server independent.





it has used the “Build Tool and Midle...
Conclusion


KMC e-gov application has improved the
productivity of the corporation in terms of





generating revenu...
31
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Presentation on khandwa case

  1. 1. E-Governance System of Khandwa Municipal Corporation: A Success Story 1
  2. 2. Introduction     KMC, Khandwa established in the year 1867 to serve Khandwa's 15000 population. present population of Khandwa is 2.10 lacks, Work volume of the Corporation has tremendously increased Dissatisfaction among the citizens of the city due to inefficient working of the corporation 2
  3. 3. Introduction    IT brought new concept of speed, skill, transparency IT improved the ability of government to address the needs of society Many government services can be provided online by using the Internet Technology.   publishing of policy and programme related information making online transaction of various taxes, bills etc. 3
  4. 4. Introduction  It extends beyond provision of on-line services and covers the   strategic planning and reaching development goals Applying the lens of good governance –      accountability transparency participation responsiveness strategic vision etc. 4
  5. 5. Introduction    E-Governance applications in the automation of Municipal Corporation holds great promise for the socio-economic development of urban areas. Khandwa Municipal Corporation e-governance project is the initiative for automation of various processes of Khandwa Municipal Corporation (KMC), MP, India. There is reduction in time spent from 15 days to 15 minutes in the issuing a Birth/Death 5 certificate.
  6. 6. Introduction    The E-governance project has turnaround the KMC in context of revenue growth (80% growth only in one and a half year) Growth in terms economic condition, Public image, organizational systems etc. This project has multidimensional and focused vision on all key process and activities of the corporation 6
  7. 7. Introduction  It provides features like –     right to information, transparency, functioning and speed with skill and accountability. 7
  8. 8. Project Objectives Government to Citizen Objectives Government to Future Objectives Khandwa Municipal EGovernance System Government to Business Objectives Government to Employee Objectives 8
  9. 9. Project Objectives Government to Citizen Objectives  Prompt, accurate and best quality services to the citizens  Information dissemination  Transparency  Reduction in double standards  Credibility 9
  10. 10. Project Objectives Government to Business Objectives  Financial Empowerment  Enhancement in income growth  Simplification of tax structure  Internal Professionalism  Process Modification 10
  11. 11. Project Objectives Government to Employee Objectives  Better Human Resource management  Reduce Complexity in working  Better work Environment 11
  12. 12. Project Objectives Government to future Objectives        Prosperity through certainty in income Long Tern fase-wise development Self sufficiency Integrated Voice Response System (IVRS) Payment collection through banks Automated SMS system to tax payers To acquire ISO 9000 Standard certification 12
  13. 13. Benefits of project implementation 13
  14. 14. Reduction in man power Man power required before automation Man power required after automation % reduction in man power preparing 1 demand registers 45 0 100% preparing 2 payrolls and GPF accounts 8 2 75% Sl Work 14
  15. 15. Comparison Chart (service to citizen) Social Security 15 days 15 minutes Authentication of birth application 5 days 30 seconds Process Issuing a Death Certificate 15 days 15 minutes Authentication of Death Application Birth and Death After Implementati on Process of Issuing a Birth Certificate Module Prior to implementati on 5 days 30 seconds Application Approval/Disapproval process 15 days 15 minutes Pension Generation and Payment 2 months 6 hours Money Order Preparation 1 month 6 hours Service 15
  16. 16. Comparison Chart (service to citizen) Water Connection 2 days Renewal of License 7 days 30 seconds 2 days 15 seconds Process of Ration Card Preparation and Issuing 15 days 2 days Renewal of Ration Card Ration Card 15 days Expiry License Searching License After Implementati on Process of Issuing License Module Prior to implementati on 7 days 30 seconds Water Connection Process 15 days 3 days Service 16
  17. 17. Comparison Chart (service to Citizen) Building Permission Complaint 1 day 15 minutes Breakup of Property 1 day 15 minutes Transfer of Property Property Tax After Implementati on New Property Registration Module Prior to implementati on 1 day 15 minutes Authentication of the application as per the MOS Rules 3 days 15 seconds Authentication of the application as per Bhumi Adhiniyam 3 days 15 seconds Complaint Logging, Internal Department Processing 3 days 30 seconds Complaint Status Inquiry 1 day 10 seconds Service 17
  18. 18. Comparison Chart (service to employee) After Implementatio n 7 days 1 hours Pay slip printing Module Prior to implementatio n N/A 12 seconds Loan/Advance Payment 1 day Fraction of second 1 month Fraction of second Cash Book Preparation 1 hour 15 seconds Day Book Preparation 1 hour 15 seconds Application Approval /Disapproval Process 15 days 15 minutes Pension Generation and Payment 2 months 6 hours Money order Printing 1 month 6 hours Service Pay Bill Generation HRM Employee GPF Ledger Updation Finance Social Security 18
  19. 19. Other benefits  Saving of Money    Used open source technologies development and updating time and cost is saved. Improved Quality of Service   reduction in dependency of the citizens over the corporation many services like complaint logging, complaint status inquiry, arrear status etc. are available online on 24X7 basis. 19
  20. 20. Other benefits    Time of the citizen and the employees are saved in-terms of decreased number of personal visits The system has local language (Hindi) interface. Revenue Growth: 80% growth in one and half year 20
  21. 21. Increase in revenue generation Sl. No. Year Total Revenue Generated (Rs.) % Increase in Revenue 1 2002 – 03 2,91,90,687 2 2003 – 04 3,72,28,475 27.5 3 2004 – 05 5,61,09,030 50.7 21
  22. 22. Increase in revenue generation Revenue - Rs. in Cror Revenue Generation 56.11 60 50 40 30 37.23 29.19 20 10 0 2002 – 03 2003 – 04 2004 – 05 Financial year 22
  23. 23. Benefits at a glance Sr. No. Aspect Pre Post Computerization Computerization Rs. 29190687 (Year 2002-03) Rs. 56109030 (Year 2004-05) Effect 1 Revenue to the department ~ 80% increase 2 Time for certificate In days (15 days). Maximum of 15 issuance Minutes Drastic cut down in waiting 3 Authentication of certificate In Days (7 days) Within half a minute Citizen satisfaction 4 Report Generation Manual Computerized Quick and accurate various reports 5 Internal processes – paybill, loan etc In days Maximum of one hour Employee satisfaction 23
  24. 24. Technical Overview   The project has used three-tier architecture The features which were considered important are       Performance: the total effectiveness of a computer system, including throughput, individual response time, and availability. Scalability: the software system is scalable; it can handle increase in amount of transactions, volume of data, number of users connected, etc. Flexibility: the application is not limited to any proprietary software or hardware. Security: great emphasis on security is given Upgradability: the installed systems can be upgraded to future increased functionalities of the corporation. Backups and Recovery 24
  25. 25. Khandwa Municipal Egovernance System Architecture 25
  26. 26. System Architecture  Front end (client)      Uses J2SE/Swing for the application. Uses (X)HTML/XML/JA V A SCRIPT for portal support It is supported by JAVA and all operating systems The front-end gives a customized view to each user group of the system Middle Tier (Application Server)   This is part of the system that keeps the operation logic No clients are allowed to access the database directly 26
  27. 27. System Architecture  Middle Tier (Servlet Container/Web Server)    This facilitates the portal support. Currently Tomcat 4.0 is used, which is an open source and free servlet container. Database (Database Server)  The entire data related to all the transactions in the corporation is stored. 27
  28. 28. Replicability of the System   The system can be easily replicated in any Municipal Corporation of the Country. It has features like “Loosely Coupled Fully Integrated Modules”   all the modules are fully integrated but they are designed in such a way that it can easily selected or omitted any of the modules when implemented. Connection and Resource Pooling feature is provided by using the application server as a mediator so on increasing number of users/locations there is no requirement to make the change in the application, 28
  29. 29. Replicability of the System  The system is application server independent.    it has used the “Build Tool and Midlets”. Ant (A Well Known Build Tool) and the Xdoclet (A Well Known Midlet to Generate the Deployment Descriptors) The product is build with JAVA so architecture of product supports the operating system independence 29
  30. 30. Conclusion  KMC e-gov application has improved the productivity of the corporation in terms of    generating revenue providing value added services This application can be implemented in the other municipal corporations of the country with modification in less time. 30
  31. 31. 31

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