Erik Marsh, President and CEO of DATIS, discusses bridging the gap between employee experience and financial sustainability for health and human services organizations. He outlines workforce management priorities like recruiting, retention, and financial sustainability. Improving the employee experience through communication, recognition and feedback can boost engagement and lifetime value. Common challenges to financial sustainability include limited resources and increasing demands. The presentation provides strategies like investing in employees, optimizing operations and increasing visibility to achieve both workforce and financial goals.
2. ABOUT THE SPEAKER
As President & CEO at DATIS, Erik's focus is on
delivering value, productivity, and efficiencies for
Health and Human Services organizations
through a fully unified HR and Payroll platform.
With over 25 years of experience in Finance and
Technology, Erik combines this knowledge to
help organizations better manage their
workforce and achieve their mission.
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
PRESIDENT & CEO
Erik Marsh
3. ABOUT DATIS
DATIS provides a completely unified HR
and Payroll software solution that enables
Health and Human Services organizations
to better achieve their mission.
DATIS connects employees, aligns departments, and
transforms organizations by uniting all aspects of
workforce management within a single platform that
encompasses Payroll, Timekeeping, Recruiting, Benefits,
Talent Management, Analytics, and more.
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
4. ABOUT DATIS
Our Purpose
Building better software to support
the missions of organizations that
impact lives for social good
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
ON A MISSION,
TO ACHIEVE YOURS
5. SESSION OVERVIEW
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
top workforce
management priorities
for Health and Human
Services organizations
Identify
the importance of the
employee experience
and common strategies
used to improve
engagement
Examine
factors that influence the
employee experience,
and how these connect
to organizational
sustainability
Explore
how organizations can
work toward long-term
plans to achieve
financial sustainability
Discuss
7. 92% 95% 94%
31%
38%
57%
Recruiting Retention Financial Sustainability
Importance Preparedness
THESE ARE IMPORTANT, WE NEED TO PREPARE
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
8.
9. STEPS TO SUCCESS
1
2
3
4
5
Invest in Your
Workforce
• Attract Top Talent
• Engage Employees
• Develop Leaders
Optimize
Operations
• Improve
Communication &
Collaboration
• Automate
Administrative
Tasks
• Increase
Productivity
Increase
Visibility
• Eliminate Silos with
Org-Wide Insights
• Access Multi-
Dimensional
Reporting
• Track Labor Costs &
Allocations
• Monitor Credentials
Maximize
Resources
• Strategically
Organize & Allocate
Staff
• Prevent Over-
Hiring
• Prioritize Open
Positions
• Maintain Budget
Compliance
Ensure
Financial
Sustainability
• Measure &
Optimize Financial
Efficiency of
Programs &
Services
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
10. EMPLOYEE LIFETIME VALUE
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
What is Employee
Lifetime Value (ELTV?)
Employee Lifetime Value
represents the total net value
over time that an employee
brings to an organization
11. EMPLOYEE LIFETIME VALUE
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
Optimize the Experience
to Maximize Value
Employee Lifetime Value can be
increased by 2x by improving
processes and enhancing the
experience
12. IMPROVING THE EMPLOYEE EXPERIENCE
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
Only 13% of staff are satisfied with
their employee experience
HR leaders reported their biggest challenges in
these areas were that they did not know how to
evolve their culture, and had trouble measuring
the impact of investments in the experience.
13%
21%
20%
46%
Level of employee experience satisfaction
Fully meeting expectations
Meeting expectations
Partially meeting expectations
Not meeting expectations
13. IMPROVING THE EMPLOYEE EXPERIENCE
• Company-wide meetings and face-to-face meetings
• Aligning leadership through overarching organizational goals
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
Increase communication and transparency across the organization
• Celebrate milestones like birthdays, work anniversaries, achievements, etc.
• Employee of the month programs, shout outs, etc.
Increase employee recognition
• Employee engagement surveys, followed up with making changes
• One-on-one meetings
• Open door policies
Increase opportunities for employees to provide feedback
1
2
3
14. RECRUITING AND RETENTION: IT’S ALL ABOUT THE INDIVIDUAL
Recruiting & Retention Strategies Employee Engagement Strategies
1
Providing professional
development opportunities
2 Increasing communication
3 Offering flexible schedules
4 Implementing a wellness program
1
Increasing communication and
transparency
2 Increasing employee recognition
3
Increasing opportunities for
employees to provide feedback
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
15. FINANCIAL SUSTAINABILITY: WHERE WE STAND
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
57%
Able to maximize
resources to operate
in a financially
efficient manner
56%
Able to identify
current and future
financial needs to
maintain service
58%
Able to measure and
report on the financial
efficiency of programs,
departments, etc.
52%
has the finances
available to continue
operations in the
future
16. CHALLENGES TO ENSURING FINANCIAL SUSTAINABILITY
2%
4%
5%
5%
16%
18%
51%
I don’t know
None of the above
Identifying current financial inefficiencies
Justifying costs to funders
Other - Write In (Required)
Finding more efficient ways to operate
Increased demand without additional resources to address them
Additional responses:
• Finding new funding sources, alternate
revenue streams, additional resources
• Changes in reimbursement structure,
changing regulations/standards
• High turnover
• Even flow of new clients / client levels not
forecastable / program underutilization
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
17. BRINGING IT BACK TO THE INDIVIDUAL
1
2
3
4
5
Invest in Your
Workforce
• Attract Top Talent
• Engage Employees
• Develop Leaders
Optimize
Operations
• Improve
Communication &
Collaboration
• Automate
Administrative
Tasks
• Increase
Productivity
Increase
Visibility
• Eliminate Silos with
Org-Wide Insights
• Access Multi-
Dimensional
Reporting
• Track Labor Costs &
Allocations
• Monitor Credentials
Maximize
Resources
• Strategically
Organize & Allocate
Staff
• Prevent Over-
Hiring
• Prioritize Open
Positions
• Maintain Budget
Compliance
Ensure
Financial
Sustainability
• Measure &
Optimize Financial
Efficiency of
Programs &
Services
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
18. CONCLUSION
• Top workforce management priorities for 2020
• Recruiting and retention (with employee engagement)
• Employee engagement strategies and factors that
influence the employee experience
• How these surrounding factors build up and
influence financial sustainability
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
19. QUESTIONS AND DISCUSSION
• What are some strategies your organization uses to
improve financial efficiency?
• Has your organization implemented any changes
recently that aim to improve the employee experience?
• Can you think of a specific example in which a workforce
management strategy improved both employee
engagement and financial sustainability?
BRIDGING THE GAP: EMPLOYEE EXPERIENCE AND FINANCIAL SUSTAINABILITY
20. THANK YOU FOR JOINING US
Let’s Talk!
info@datis.com
877.386.1355
877.386.1355 | www.datis.com | info@datis.com 401 East Jackson Street, Suite 1550 | Tampa, FL 33602