6. Why Change?
Employee Experience
Do you have the right answers?
Consistent Messaging
Paper-Based
How are you tracking or
measuring?
@dovetail
7. What happens if you
don’t change?
Lack of HR Technology
Increased Headcount
Impact on the Employees & Managers
Decreased Productivity
Lower Employee Satisfaction
Increased Turnover
@dovetail
Introduction of DovetailSoftware.com and presenters Dwane Lay and Rayanne Thorn.
As consumers we live in a state where everything is in the palm of your hands, people are expecting instant results or they want to find everything themselves. Employees are consumers – they expect the same things.
24/7 access - no one needs to cover it.
No one teaches you to use these sites, you might not know everything on the site but you can get through most of it.
They are all personalized to the consumer, different applications prompt consumers to purchase or move to other option while looking at the sites.
They way we purchase and research has changed.
What should be included in an HR Case Management Solution
Employee portal for employees
HR CM for the Users
Integrated KM ties to both CM and Employee Portal
Analytics for senior leadership reporting
This is the tecchnology that we bring to HR let me speak a bit about what makes Dovetail different …
How we communicate in our private lives has changed – employees have come to expect these changes everywhere, not just with brands but also with their employers.
How are you keeping up?
What drives your need for better tracking of employee interactions with HR?
These are some of the things that our customers were experiencing which drove change within their departments:
Poor employee experience
Inconsistent Messaging coming from HR advisors
Paper based things fall through the cracks
Do any of this resonate with you?
What does that mean for you ?
Satisfaction scores going down leads to higher turn over rates.
Taking on more or adding head count to cover a missing resource.
All this pushes more work up the ladder to managers and leadership.
And ALL of this affects BOTTOM LINE.
So what does a high performing HR Service mean?
We believe that employers who offer self service are giving their employees the option to avoid calling in or having to reach out to HR. easy to use search that needs no training to use.
When they do reach out to HR, they need all the tools available, chat, email and calls.
What does HR do with all of this, Currently ? Excel spreadsheets? Post-it notes? Notebooks?
Dovetail Software allows you to track all of this in one location, and give you the ability to report against these metrics.
“Dovetail is the catalyst for High Performance HR Service.”
Many HR practitioners and executive leadership just assume their current ATS, CRM, HRMS, HRIS will accomplish all that a case management solution can. Not true.
Contact: Issue, Concern, Problem, or Grievance.
Case Created by HR.
Communication: comms thread is captured and stored.
While Case is handled in real-time, specific employee details / employment “trail” is displayed to System User.
Case is categorized to ensure proper routing and handling / assigning.
Once a case is created, automated processes are triggered – for example: timers for task completion or notifications regarding particular case types.
Case is handled or escalated, as necessary – any escalated cases are handled by proper authority.
Qualified HR team is alerted & engaged.
Employee is alerted to case status.
Once handled, the case is closed.
Knowledge capture and management for reference in future cases.
Search and use of captured knowledge for future cases.
Legal and regulatory compliance, SLAs.
Useful data and metrics are captured to be analyzed to more fully understand employee experience, attrition rates, change, and / or growth to share with upper management.
Track employee learning and diploma or certificate completion.
Track employees on the leadership track for succession planning.
Tracking the full employee experience allows companies to view the whole picture, in-depth, of the relationship between employee and employer. The employee experience is tracked – based on a very real understanding of every employee interaction with HR.