1. Invest In Human Capital:
Your Path to Best in Class
Susan Bova Fasano, APM-D
Director, Global & Strategic Accounts
IOFM

2. Human Capital Investment
Definition
Human capital investment is the
process companies use to develop
employees.

3. The concept of human capital recognizes that
not all labor have the exact same skill sets, and
the quality of employees can be improved
by investing in them; the education,
experience and abilities of employees have
economic value for employers and for the
economy as a whole.

4. Questions to ask ourselves today …..
• Are my operations & people Best in Class? If not, how do I get
them there?
• Are there talent gaps existing in our AP or P2P operations ?
• How well do all teams, in all geographies, work together?
• What are the top 3 areas your AP or P2P operations could or
should improve on in the next 6-12 months? What is your plan to
get there?
• How can I expedite their learning or break old or bad habits?
• How can I get them all on the same page with a core base of
knowledge?

5. • 3 out of 5 employees do not
understand their role in fulfilling
their organization’s mission, and
are unclear on how they will grow
in their organization.

6. Do you know if there is silent confusion
among your staff?
• Who cares if input to the Vendor Master File
isn’t always correct every time?
• So what if we enter it without a TIN? Hey,
what’s a TIN?
• Acronym City: FATCA, OFAC, VAT, OCR, PDF,
O2C, ACH, BPM, P2P, etc….
• I have no idea what this customer wants, so I’ll
just close the ticket and hope it goes away.
• Customer Service has no value. It’s a thankless
job.

7. Human Capital Investment Through
Education & Training
• Businesses invest in employee training to improve business operations, which
reduces wasted resources from unskilled workers and increases overall
employee efficiency.
• Two common types of human capital investment include education and training.
Education is often used to develop an employee’s technical skills in areas such
as accounting, finance, or production.
• Using education and training to improve human labor helps companies create a
competitive advantage and reduce turnover.
• Employer funded education is a must have path for the Millennial generation.

8. The 7 Hidden Reasons Employees Leave
• Not feeling valued
• Insufficient opportunity for personal career growth
and learning
• Job-person mismatch/talent underutilization
• Disillusionment due to unrealistic expectations
• Stress/burnout/work-life imbalance
• Ineffective manager, particularly lack of coaching
and feedback
• Lack of trust and confidence in senior leaders

9. Who can tell me what this is?
What has happened here?

10. It’s costing your organization…..

12. Productivity increases occur when, as a
result of training, additional output can
be achieved with the same level of
effort.
Productivity

13. Examples of productivity increases include:
higher levels of skill - leading to faster work
 higher levels of motivation - leading to
increased effort
 improved methodologies - reducing the effort
required

15. How Inefficiency Negatively Impacts Your Business
Inefficiency costs money
Cost to most organizations is as much as 20 to 30 % of their
revenue each year.
Efficiency is not about paying your employees minimum
wage and scrimping on continued training, education or
product quality. Sometimes people, equipment, or
processes come at a premium.
By Marina Martin from Business Efficiency For Dummies

16. What can we conclude?
Real transformation for any F&A team, especially
across multiple geos, can only succeed if the talent
supporting these efforts, in all geographies, possess
complete knowledge and the skill sets necessary to
fuel the desired transformation for superior F&A
service delivery, for both internal and external
customers.

17. So, what’s the Solution?
AP or P2P Certification
and
Membership to APP2P.com
• Certification programs and Memberships to the APP2P
Network yield obvious and unexpected ROI’s.*
• Certification + Memberships = every person on the F&A
global team(s) being best in class; empowered to better
drive process improvement initiatives and organizational
goals.

18. P2P Certification Program
APPM or APPS

19. APM & APS Certification – Canada
AP Certification Program
APM & APS

20. ADD TO CART
Certificación para Administrador de cuentas por pagar (APM)
ADD TO CART
Certificación para Especialista de cuentas por pagar (APS)
AP Certification Program
APM & APS
Spanish & Simplified Chinese

22. Global Certification
&
Membership
Customers
Include…..

23. From: Mansfeld, David [JNJGBS]
Sent: Tuesday, December 29, 2015 8:10 AM
To: Susan Bova
Hi Susan,
Please find attached my quote relating to AP & AR Certification program which we very highly value
within our organization.
“ …The AP& AR certification programs provide a pathway for JNJ professionals to be
recognized for achieving the high level of professional proficiency expected within our
Global Services center and drive their career forward. The preparation for the exams are
appropriately challenging and provide employees with the learning experiences from
which they continue to draw in their daily work. To achieve certification they must
demonstrate focus, engagement and ability to prove and utilize the skills needed in
today's fast evolving business world. Being a certified AP/AR specialist means to have a
commitment to uphold the highest professional standards and ethics. Year on year, the
number of employees who are supported by JNJ to achieve the certification is increasing.
It shows a positive impact on the development, involvement and dedication to the
employees of the organization and supports the reputation of company, allowing us to
raise the bar higher…”
David Mansfeld, Managing Director, EMEA Johnson & Johnson GBS, Czech Republic

24. Real-world ROI of Certification
A Quote from GENPACT
“The AP & AR Certification programs have been implemented across GENPACT’s
global locations for the last 8 years and continue today. The APM and APS
Certifications ensure all of our F&A leaders, managers, staff and customer
facing employees are prepared, trained, and tested, to ensure impeccable
service delivery and, in a zero surprises environment, to both internal and
external customers. The programs have ensured the New Hire learning curve
and a much faster curve to readiness, a quicker integration into the businesses, as
well as a global validation of the organization’s talent.”
Sonal Amin, Sr. Manager, Education@Work

25. From: Norwood, Jesse [mailto:jesse.norwood@veolia.com]
Sent: Tuesday, October 18, 2016 12:07 PM
To: Susan Bova
Subject: Re: Quote I could use
Hi Susan!
Achieving and maintaining the APP2P Department Certification has been a huge
accomplishment for the team. In our new department structure, AP Certification is
required in order to be considered for a promotion beyond an AP Specialist I. In a
period of constant change, having a formal certification program helps solidify that
the team has a genuine understanding of AP fundamentals and stays current with
what is happening in the industry. Not only does this help each person build
confidence, it adds credibility to our department by demonstrating to the rest of the
company that we know AP!
Cheers,
Jesse Norwood, APM
Director, Accounts Payable
VEOLIA NORTH AMERICA

26. AP Certified Team - Veolia North America

27. • More than 15,000 practitioners around the world, including several
thousand across Asia, Eastern Europe, and Latin America, have earned the
prestigious Certification Certificates & Seals from the IOFM. Many have
earned Departmental Plaques.
• Proven Global Standards of Excellence
The Accredited Payables Manager (APM), Accredited Payables Specialist
(APS), the Accredited Receivables Manager (ARM), and the Accredited
Receivables Specialist (ARS), set the standard in the profession.
• Employers and prospective New Clients seek employees or service
providers whose teams are highly skilled and who have credible ways of
demonstrating professional and practical knowledge.

28. • Attract, engage, select, and hire the right talent
• Get your new hires up to speed in record time
• Provide learning anywhere, any time
• Get content as a service
• Reward and retain your top talent
• Identify and anticipate talent gaps
• Harness the power of collaboration
• Provide continuous performance management
Some things to think about………..

29. What if …..
You engage everyone daily to think in process
improvement mode by giving yourself and your
teams access to The AP Network and earn an AP
Departmental Certification Plaque?

30. You can go from this………

31. ....to this!

32. Questions?

33. Thank You
Susan Bova Fasano, APM-D
Director, Global & Strategic Accounts
SBova@divcom.com
(207) 842-5673