An overview of what is Dynamics 365 and how is it helpful for small & medium size business. Dynamics 365 is the latest offering from Microsoft which promises to bring your entire business to the cloud.

1. Here we Go

2.  When Satya Nadella took over as the CEO of Microsoft he shifted the
focus of the organization to Cloud. The revenue from Cloud Services
grew to $20.3 billion in June 2013 from $16.6 billion when he took over
in 2011
 Dynamics 365 is a latest offering from Microsoft which promises to
bring your entire business to the cloud.
.
What is Dynamics 365

3.  Dynamics 365 combines ERP + CRM packages together which helps
organizations utilize the same data across various modules available in
Dynamics 365. One such example is the same data that was captured as
a lead is utilize while generating invoices or maintaining books of
accounts in future.

4. Dynamics 365 modules

5.  Sales - Contains the core functionalities of Dynamics CRM including
leads, sales and contracts.
 Field Service – This module can be used in companies with field agents.
 Customer Service – Customer services was earlier part of Dynamics
CRM this has been created as a separate module since not everyone
used Customer service module with CRM
Dynamics 365 modules

6.  Project Service Automation - Project Service module allows estimation
and scheduling of projects in Dynamics 365.
 Marketing - The marketing module is used by marketing departments
for various marketing activities.
 Financials – This module was earlier part of Dynamics NAV used for
financial activities.
 Operations- Previously known as Microsoft Dynamics AX, the
operations module contains all the financials and operations
functionality of AX

7. Dynamics 365 includes a few applications like

8.  Microsoft Power Apps – A new tool to build custom business apps.
 Microsoft Flow – A new tool to build custom workflows.
 Cortana Intelligence – A fully managed big data and analytical business suite.
 Power BI - Power BI is a suite of business analytics tools to analyze data and
share insights
 These applications are cross cutting across various Microsoft products
available over the cloud.
Dynamics 365 applications

9.  Dynamics 365 Enterprise Edition - Enterprise edition is designed for
larger companies with more than 250 employees. It includes the
capabilities of Dynamics AX and Dynamics CRM Online.
 Dynamics 365 Business Edition: - Business edition of Dynamics is
designed for smaller companies with 10 to 249 employees. This edition
includes the Financials capability of Dynamics NAV. To know more and
you can visit https://www.microsoft.com/en-us/dynamics365/first-look
or contact
Dynamics 365 Editions

10.  To know more and you can visit https://www.microsoft.com/en-
us/dynamics365/first-look
 or contact our consultants at www.cynoteck.com/contact-us

11. www.cynoteck.com
Contact No: +1-612-800-9092, +918272014440,
+918430155522
Email : sales@Cynoteck.com