Managing culture through change can be challenging for any organization. Learn how to approach feedback during an acquisition to maintain culture.

1. How to approach feedback during an
acquisition
Influence the narrative
Create Opportunities
Clarity on commitments

3. Influence the narrative
Partnered with leaders:
● What do you want information
on?
● What do you want to highlight
and talk about?

4. What we asked in pre Day 1 Survey
Engagement Impact to team and
role
Communication Career Development

5. We’ve been here before...
Start Up Maturing Public Acquired

6. Don’t dehumanize
the experience of
your people

7. I believe that there will be good career
opportunities for me at Twilio

8. Create opportunities to
engage with new
leaders

9. ● Engagement as success
measure of integration
● Feedback review with Eteam
● Took action
● Jeff said thank you!

10. Pre Day 1 3 months 6 months
Outcome:
Enablement and clarity Move people through change
and enable them to work in the
new org
Connection to org, team and
values
Questions:
Engagement
Carer Ops
Impact
Communication
+ Manager
+ Enablement
+ Belonging
+ Values
Clarity on Commitments

11. Change is still hard

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Thank you