Culture First 2019: Day 3, Bringing HUMANITY back into the workplace

Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silver Claude Silve
Creating a Culture of
Belonging and Bravery Takes
Heart

Heart is the central operating
system of a human.
Humans are the central operating
system of a culture.

The mystery of human existence lies not
in just staying alive, but in finding
something to live for. - Dostoyevsky

Everyone has a reservoir of
untapped potential waiting to be
released.

Unlocking human potential
starts with you.

Bring the heart and humanity back
into the workplace and create brave
spaces for people to thrive in.

We want to build the single-greatest
Human Organization
in the history of time. - Gary Vaynerchuk

Infuse empathy throughout
the agency and touch every
single employee (all 800+).
My Job Description

Concentrate on the mission,
not the climb.

EQ>IQ
Doing it without ropes

Culture is invisible to the eye –
it exists in the hearts and minds
of the people who live it.

@claudesilver
In the past, jobs were about muscle.
Today, you need brains.
But tomorrow they’ll be about heart.
And tomorrow is here.

Humans are wired to connect.
We are wired to belong.

People matter.
Skills are commoditized.
Relationships are everything.

@claudesilver
Signals of connection
are the doorway to belonging.

Creating a culture of
belonging and bravery starts
with each person bringing
their full self to work.

True belonging does not require
you to change who you are.
It only requires youto be who you
are. –Brené Brown

What weakens a
heart-based culture?
TOXIC COMPETITION
SECRECY
MICRO-MANAGEMENT
PUBLIC HUMILIATION
ON/OFF THE ISLAND
GOSSIP
CYNISIM
NEGATIVE BIAS
FEAR

@claudesilver
What promotes a culture
of belonging?
PURPOSE
TRANSPARENCY
AUTONOMY & RESPECT
ACCOUNTABILITY
ATTENTION & ACCESSIBILITY
COMPASSION
PERFORMANCE
GROWTH
POSSIBILITY
EQUALITY & INCLUSIVITY
WE, NOT I

@claudesilver
Emotional Needs
in the Workplace
LET ME BE MYSELF
CLEAR EXPECTATIONS
TELL ME WHAT’S REALLY GOING ON
MAKE ME PROUD I WORK HERE
MAKE MY WORK MEANINGFUL
DON’T MICRO-MANAGE ME
GIVE ME FREQUENT FEEDBACK
COACH ME / INVEST IN MY GROWTH
RECOGNIZE ME
INCLUSIVE ENVIORNMENT

HARD WORK.
FULFILLED.
ACHIEVEMENT.
PURPOSE.
BELONG.

The way you see people is
the way you treat them.
And the way you treat them
is what they become.

@claudesilver
Attention is the purest form of
generosity there is.
Attention unlocks serotonin.
Generosity unlocks oxytocin.

APPLYING EQ TO HIGH PERFORMACE TEAMS
Connection +
Trust +
Empathy
LEADS TO Accountability +
Resilience +
Longevity
=
TEAMS ROOTED IN BELONGING
DRIVEN BY BRAVERY
BUILT FOR SPEED

Micro-Steps to increase Belonging:
• Audit your recruiting practices.
• Ensure you are looking at diversity at a
macro.
• Transparent communication from
Leadership.
• Create robust orientation program to get
new joiners tasting the culture and DNA of
the company immediately!
• Enlist/Empower Culture Champions to
scale.
• Acts of serendipity.
• Walk the Walk.

Micro-Steps to increase Bravery:
• Encourage real conversations.
• Create culture jam sessions among all
levels.
• Radical Candor Feedback training will
support people showing up with care not
coddling.
• It’s ok to “fail”. Provide safety nets.
• Support vulnerability.
• Leaders you are guides not the heroes.
• Celebrate one another!

I’ve learned that people will forget
what you said.
People will forget what you did.
But people will never forget how
you made them feel. -Maya Angelou

Culture First 2019: Day 3, Bringing HUMANITY back into the workplace

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Culture First 2019: Day 3, Bringing HUMANITY back into the workplace