4th International Conference on Economics, Finance and Management Outlooks 29-30 December, 2015 Flora Grand Hotel, Dubai, United Arab Emirates

1. Abstract of Economics, Finance and Management Outlooks, 2015, Vol.4
DOI: 10.18488/journal.1003/2015.4/1003.4
4th
International Conference on Economics, Finance
and Management Outlooks
29-30 December, 2015
Flora Grand Hotel, Dubai, United Arab Emirates
Conference Website: www.pakrdw.com
6
Paper ID : 323/15/4thICEFMO
The Role of Demoghraphy in Moderation the Influence of
Physician’s Non Verbal Communication to Patient’s
Satisfaction
Indrianty Sudirman1
--- Syahrir A Pasinringi2
--- Indahwaty Sidin3
1
Economic and Business Faculty of Hasanuddin University, Makassar, Indonesia, Hasanuddin University
Hospital, Makassar, Indonesia
2,3
Public Health Faculty of Hasanuddin University, Makassar, Indonesia, Hasanuddin University Hospital,
Makassar, Indonesia
Abstract
Effective non verbal communication affects patient’s satisfaction as well as optimal
level of patient’s healthiness. This is primarily due to asymmetry information between
doctor and patient since in most cases patients heavily rely on non verbal
communication as a tool to get information they need. This research is aimed to
analyze the effect of non verbal communication to patient’s satisfaction from different
point of view of demographic perspectives. The research was carried out in inpatient of
selected hospitals in Makassar city of Indonesia involving 420 respondents taken using
proportional stratified random sampling technique. The research design is quantitative
research using cross sectional study. Data collected using questionnaires. The
research’s result shows that the influence of physician’s non verbal communication
consisting of artifact, haptic, kinesics, chronemics, proxemics, and vocalic to patient’s
satisfaction are varied from different demographic perspectives.
Keywords: Non verbal communication, Demoghraphy, Patient’s satisfaction.
Contribution of study
The research’s result shows the significant role of demoghraphy characteristics in moderation the influence
of physician’s non verbal communication to patient’s satisfaction during therapeutic communication.