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Reni Presentation 2.pptx
1. Problems of Doctor’s Interactions
with Inadequate Patients
Presented by :
Reni and Basith
2. Introduction
The physician-patient relationship is the key to
successful diagnosis and treatment.Effective communication
is essential in any business but even more so in
healthcare.Communication failures can negatively affect
patient outcomes
In this presentation we explore some of the main
effects of poor communication in healthcare and suggest
strategies to adopt to improve communication between staff
and for communicating information to patients.
3. Studies of doctor-patient
communication and its
consequences are usually limited
to factors that may determine
with doctors' patients' compliance
instructions.The purpose of this
study was to explore the whole
range of patients' health behavior,
its connection with the process of
doctor-patient interaction.
Doctor Patient Communication
5. Types of Communication with Patients
Verbal communication.
Non-verbal communication (or body language).
Written communication.
Formal communication.
6. Verbal Communication
Establish eye contact.
Speak clearly and slowly
Avoid pointing out mistakes unnecessarily.
Use an interpreter if there is a language barrier.
Non-Verbal Communication (body language)
According to the World Health Organisationhealthcare workers’
body language has been shown to be crucial in the way patients
interpret the information they are given
Written Communication
To record personaldetails.
To keep medical/patient records.
To issue medical prescriptions or referrals
Clarity, accuracy and legibilityis especially important in written communication,
which may contain detailed information concerning
7. Formal Communication
Formal communication is a style of speaking that is used in professional
or official settings using neutral words which areunderstood by the majority
of people and expressed in a way that is considered acceptable and
respectful by the majority
8. Challenges faced by physicians when working with
patients.
1. Patients surprised with queue length
2. Too many topics at once
3. Patients unsure what symptoms to report
4. Patients don’t understandmedical processes
5. Patients not completing treatment
6. High levels of mutual stress
9. The Biggest Challenge is Poor Communication.
The effects of poor communication in healthcare can have
extremely serious consequencespatients
Poor communication results in misdiagnoses and other medical
mistakes that can easily lead to avoidable health complications and
the death of
10. Medical safety experts at CRICO Strategies investigated 23,000
medical malpractice lawsuits and found more than 7,000 of those
lawsuits could be attributed to communication failures.
Those communication failures resulted in $1.7 billion in malpractice
costs and almost 2,000 preventable deaths
Found 80% of serious medical errors were the result of
miscommunication between caregivers during patient handovers
11. How to Improve Effective Communication Will:
Improve quality of care and patient outcomes
Enhance the patient experience
Improve patient satisfaction scores
Reduce the cost of healthcare
Reduce stress for clinicians and prevent burnout
12. Summary
The main effects of poor communication in
healthcare are a reduction in the quality of
care, poor patient outcomes, wastage of
resources, and high healthcare costs.
Communication failures often have a
negative effect on patient and staff
satisfaction.