1. PositionDescription
Scope:To co-ordinate the managementof FrontOffice andtomaximise the profitabilityof
operations.
 Performthe functionof Manageron Duty whenrostered.
 Ensure departmental rostersare ascost effectiveaspossibleasmeet budgetedpayroll
targets.
 Ensure a clear and comprehensivehandoveroccurswiththe NightManagerbefore their
shiftiscompleted.
 To ensure accurate statistical recordsare keptand maintained.
 To attendmanagementmeetingsandotherappropriate hotelwhenrequired.
 Manage all groupreservationsinline withhotel practices.
 Implementyieldstrategytechniquestomaximiserevenue atRydgesBankstownby
managingthe mix of business,price andinventory.
 Manage allotmentanddisplacementtools,provide analysisforthe GM& Salesteamsto
make effectivemarketmix choicestomaximise revenue.
 Update all distributionchannelstoreflectyourrevenueplan.Ensuringrate parityacrossall
channels.
 Oversee the managementandloadingof rates
 Assistwiththe creationof hotel promotionsandpackagestomaximisehotel RevPar.
 Ensure any AR setupandcharge back authoritiesfollow Hotel creditproceduresandare
processedpriortothe guestsarrival.Maintainingthe establishedstandardof service
throughoutthe hotel.
 Review,monitorandreconcile (daily/weekly) groupbookingsinPMS.
 Reviewgroupbookingstoensure revenuemaximization,providepricingforshortterm
groups.
 Analyse roomandrate data to analyse currentbusinessplanandgoalsare beingachieved
and to provide directiontocontinue revenue maximization.
 Monitorand analyse the competitorsetresultstopositionthe hotelcorrectly.
 Financial
 To ensure thatthe average rate and occupancyismaximised.
 To ensure thatdepartmentexpenditure iscontrolledwithinsettargets.
 To liaise withthe General ManagerandFrontOffice teamensuringoccupanciesare
maximisedandaverage rate ismaximised.
 Ensure the practice of yieldmanagementwhile offeringthe guestthe bestvalue formoney.
Must be fullyconversantwiththe hotelcomputersysteminall aspects.
 To manage guestaccounts (includingpostingmasteraccounts) toensure delinquentguest
debtorsinkeptto a minimumandensure thathotel creditpoliciesare followedbyall front
office teammembers.
 To ensure guestbillingiscorrect.
 To ensure all chargebacksare attachedto directbillsatall times.
 To manage and control the front office floats, safesandkeys.Toensure cashhandling
proceduresare followedatall timesincludingfloatcount,bankingdropandkeylogs.
 To manage hotel pettycash.
 To manage VingCard keycuttingaccessand ensure VingCardproceduresare followedatall
times.
 Authorise all frontoffice revenue adjustments.
 Adhere toRydgesCredit&CashieringPolicies.

2.  Manage the nightauditfunctiontoensure hotel revenue andstatisticsare reported
correctly.Sales
 To consistentlydeliverproductsandservicesthatmeetthe service standardsand
expectationsof guests.
 To achieve areputationasthe marketleaderinaccommodation,productsandservice.
 To promote,manage andoperate staff incentiveprogrammesasappropriate todeliveran
increase insale conversions.
 Activelypromote the RydgesPriorityGuestProgramme toensure new guestsignuptargets
are achieved.
 Customers
 To achieve alevel of service qualitythatconsistentlymeetsandexceedsthe expectations
 of guestsandstaff.
 To ensure thateach outletestablishesandmaintainsaservice trainingprogram.
 To attendguestfunctionsasrequested.
 To reviewguestfeedback.
 Personnel &Training
 To ensure thatstrategiesandpracticesare in place to facilitate the efficientandeffective
staffingof departmentssuchthat financial andservice targetsare achieved.
 To ensure departmentemployeesadhere tostaff handbookguidelinesforpresentation,
groomingandpunctuality.
 To conduct 3 month probationaryperiodevaluationandannual performanceappraisals.
 To ensure departmentinductionsfornew staff are completed.
 To ensure jobdescriptionsare available fornew employees.
 To recruitfront office personnelselectionandrecruitmentof all frontoffice staff.
 To effectivelycommunicatewithall departmentsof the hotel.
 To conduct weeklyfrontoffice managementmeetings.
 To constantlymotivate staff.
 To conduct monthlyfrontoffice meetingswithall frontoffice staff.
 To ensure all departmental staff are fullytrainedandconversantwithhotel OH&Spolices&
procedures.
 To update frontoffice procedureswhereandwhenrequired.
 Corporate Assets
 To ensure managersandsupervisorspresentneat,clearandfunctionallyoperating
departments.
 To obtainthe necessaryresourcestoenable improvementsinthe physical layoutof
departments.
 To manage and maintainthe hotel’sassetsinFrontOffice areassoasto protecttheirlong
terminvestmentvalue.
 To undertake anyotherdutiesasrequiredbythe General Manager.
 Authorities
 All expendituremustbe approvedbythe General Manageror Financial Controller,priorto
 commitment.
 Other
 Otherdutiesasdirectedbythe hotel General Manager.
 To liaise withthe housekeepingdepartmenttoensure efficientroomallocations.
 To produce reportsas requiredbyhotel management.
 To followall hotel policiesandprocedures.
 To complywithWorkplace Health&Safetypoliciesandproceduresandensure suchpolicies
 and proceduresare adheredto.