Managing and Measuring work was presented at the 2016 Tennessee SHRM State Conference in Memphis, TN by Gwendolyn Tucker. Coach Gwen highlights that a leader's role includes setting clear objectives, monitoring progress and giving feedback. But, unfortunately, too many managers are unskilled at doing so. Managing & Measuring Work addresses elements of a robust performance management program necessary for building a culture of accountability, and strategies for implementing in the workplace.

1. Memphis, Tennessee
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RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

2. G W E N D O L Y N J . T U C K E R ,
M A N A G I N G P A R T N E R
R I X I N T E R N A T I O N A L , L L C
Managing & Measuring
Work
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

3. Agenda
 Welcome & Introductions
 Setting The Stage
 Managing & Measuring Work
 Next Steps
 Q & A
 Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

4. Introductions
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

5. RIX International, LLC Gwendolyn Tucker
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
 Founded 2002
 Core Values
 Respect
 Integrity
 eXellence
 Coaching, Consulting &
Training
 Managing Partner
 Accountant & CPA
 Fortune 500
 Roles
About Us

6. Setting The Stage
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

7. Current State
On average, 6 out of 10employees report
not having clear goals/objectives,
nor have they received meaningful feedback
from their manager in the last
six months.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

8. Impact
This directly affects engagement,
productivity and profitability,
resulting in a negative effect on the organization
and an undue burden on HR Professionals.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

9. The Problem/Root Cause
Organizations lack a Cultureof
Accountability
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Answerability

10. The Remedy
A RobustPerformance Management
Program
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

11. Managing & Measuring
Work
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

12. Managing & Measuring Work
 What is it?
 Why is it important?
 What barriers stand in the way?
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

13. Managing & Measuring Work (Performance)
 Critical part of a leader's role.
 Requires
 Setting clear objectives
 Monitoring progress and
 Giving periodic feedback.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

14. Building A Culture of Accountability
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Key Elements

15. Purpose: The BIG WHY!
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Alignment

16. Process: The How
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Well-Designed

17. People: The Who
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Stakeholders

18. Plan: The What
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Individualized

19. Practice: The Application
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Institutionalize

20. Managing & Measuring Work
 What barriers stand in the way?
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

21. Barriers
 Not enough Time
 Lack of Training
 Other things take Priority
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

22. Now What?
“Insanity: doing the same thing over
and over again and expecting different
results.” – Albert Einstein
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

23. Next Steps
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

24. Survey Current State
On average, 6 out of 10employees report
not having clear goals/objectives,
nor have they received meaningful feedback
from their manager in the last
six months.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

25. Managing & Measuring Work (Performance)
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Self-Assess
Why
How
Who
What
Application

26. Growth & Change
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

27. What Must I Do?
 Stop
 Start
 Continue
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

28. Q & A
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

29. Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111

30. Wrap Up
 Summary
 FREE Resource
 www.leaderwholeads.com
 Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
!

31. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Gwendolyn J. Tucker, Managing Partner
RIX International, LLC
111 S Highland, Suite 196
Memphis, TN 38111
www.rixinternational.com
www.leaderwholeads.com