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Memphis, Tennessee
W
E
L
C
O
M
E
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
G W E N D O L Y N J . T U C K E R ,
M A N A G I N G P A R T N E R
R I X I N T E R N A T I O N A L , L L C
Managing & Measuring
Work
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Agenda
 Welcome & Introductions
 Setting The Stage
 Managing & Measuring Work
 Next Steps
 Q & A
 Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Introductions
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
RIX International, LLC Gwendolyn Tucker
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
 Founded 2002
 Core Values
 Respect
 Integrity
 eXellence
 Coaching, Consulting &
Training
 Managing Partner
 Accountant & CPA
 Fortune 500
 Roles
About Us
Setting The Stage
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Current State
On average, 6 out of 10employees report
not having clear goals/objectives,
nor have they received meaningful feedback
from their manager in the last
six months.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Impact
This directly affects engagement,
productivity and profitability,
resulting in a negative effect on the organization
and an undue burden on HR Professionals.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
The Problem/Root Cause
Organizations lack a Cultureof
Accountability
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Answerability
The Remedy
A RobustPerformance Management
Program
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Managing & Measuring
Work
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Managing & Measuring Work
 What is it?
 Why is it important?
 What barriers stand in the way?
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Managing & Measuring Work (Performance)
 Critical part of a leader's role.
 Requires
 Setting clear objectives
 Monitoring progress and
 Giving periodic feedback.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Building A Culture of Accountability
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Key Elements
Purpose: The BIG WHY!
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Alignment
Process: The How
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Well-Designed
People: The Who
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Stakeholders
Plan: The What
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Individualized
Practice: The Application
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Institutionalize
Managing & Measuring Work
 What barriers stand in the way?
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Barriers
 Not enough Time
 Lack of Training
 Other things take Priority
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Now What?
“Insanity: doing the same thing over
and over again and expecting different
results.” – Albert Einstein
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Next Steps
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Survey Current State
On average, 6 out of 10employees report
not having clear goals/objectives,
nor have they received meaningful feedback
from their manager in the last
six months.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Managing & Measuring Work (Performance)
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Self-Assess
Why
How
Who
What
Application
Growth & Change
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
What Must I Do?
 Stop
 Start
 Continue
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Q & A
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Wrap Up
 Summary
 FREE Resource
 www.leaderwholeads.com
 Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
!
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Gwendolyn J. Tucker, Managing Partner
RIX International, LLC
111 S Highland, Suite 196
Memphis, TN 38111
www.rixinternational.com
www.leaderwholeads.com

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Managing & Measuring Work

  • 1. Memphis, Tennessee W E L C O M E RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 2. G W E N D O L Y N J . T U C K E R , M A N A G I N G P A R T N E R R I X I N T E R N A T I O N A L , L L C Managing & Measuring Work RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 3. Agenda  Welcome & Introductions  Setting The Stage  Managing & Measuring Work  Next Steps  Q & A  Closing RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 4. Introductions RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 5. RIX International, LLC Gwendolyn Tucker RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111  Founded 2002  Core Values  Respect  Integrity  eXellence  Coaching, Consulting & Training  Managing Partner  Accountant & CPA  Fortune 500  Roles About Us
  • 6. Setting The Stage RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 7. Current State On average, 6 out of 10employees report not having clear goals/objectives, nor have they received meaningful feedback from their manager in the last six months. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 8. Impact This directly affects engagement, productivity and profitability, resulting in a negative effect on the organization and an undue burden on HR Professionals. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 9. The Problem/Root Cause Organizations lack a Cultureof Accountability RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Answerability
  • 10. The Remedy A RobustPerformance Management Program RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 11. Managing & Measuring Work RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 12. Managing & Measuring Work  What is it?  Why is it important?  What barriers stand in the way? RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 13. Managing & Measuring Work (Performance)  Critical part of a leader's role.  Requires  Setting clear objectives  Monitoring progress and  Giving periodic feedback. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 14. Building A Culture of Accountability RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Key Elements
  • 15. Purpose: The BIG WHY! RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Alignment
  • 16. Process: The How RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Well-Designed
  • 17. People: The Who RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Stakeholders
  • 18. Plan: The What RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Individualized
  • 19. Practice: The Application RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Institutionalize
  • 20. Managing & Measuring Work  What barriers stand in the way? RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 21. Barriers  Not enough Time  Lack of Training  Other things take Priority RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 22. Now What? “Insanity: doing the same thing over and over again and expecting different results.” – Albert Einstein RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 23. Next Steps RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 24. Survey Current State On average, 6 out of 10employees report not having clear goals/objectives, nor have they received meaningful feedback from their manager in the last six months. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 25. Managing & Measuring Work (Performance) RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Self-Assess Why How Who What Application
  • 26. Growth & Change RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 27. What Must I Do?  Stop  Start  Continue RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 28. Q & A RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 29. Closing RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 30. Wrap Up  Summary  FREE Resource  www.leaderwholeads.com  Closing RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 !
  • 31. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Gwendolyn J. Tucker, Managing Partner RIX International, LLC 111 S Highland, Suite 196 Memphis, TN 38111 www.rixinternational.com www.leaderwholeads.com