Memphis, Tennessee
W
E
L
C
O
M
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RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
G W E N D O L Y N J . T U C K E R ,
M A N A G I N G P A R T N E R
R I X I N T E R N A T I O N A L , L L C
Managing & Measuring
Work
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Agenda
 Welcome & Introductions
 Setting The Stage
 Managing & Measuring Work
 Next Steps
 Q & A
 Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Introductions
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
RIX International, LLC Gwendolyn Tucker
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
 Founded 2002
 Core Values
 Respect
 Integrity
 eXellence
 Coaching, Consulting &
Training
 Managing Partner
 Accountant & CPA
 Fortune 500
 Roles
About Us
Setting The Stage
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Current State
On average, 6 out of 10employees report
not having clear goals/objectives,
nor have they received meaningful feedback
from their manager in the last
six months.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Impact
This directly affects engagement,
productivity and profitability,
resulting in a negative effect on the organization
and an undue burden on HR Professionals.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
The Problem/Root Cause
Organizations lack a Cultureof
Accountability
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Answerability
The Remedy
A RobustPerformance Management
Program
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Managing & Measuring
Work
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Managing & Measuring Work
 What is it?
 Why is it important?
 What barriers stand in the way?
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Managing & Measuring Work (Performance)
 Critical part of a leader's role.
 Requires
 Setting clear objectives
 Monitoring progress and
 Giving periodic feedback.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Building A Culture of Accountability
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Key Elements
Purpose: The BIG WHY!
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Alignment
Process: The How
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Well-Designed
People: The Who
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Stakeholders
Plan: The What
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Individualized
Practice: The Application
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Institutionalize
Managing & Measuring Work
 What barriers stand in the way?
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Barriers
 Not enough Time
 Lack of Training
 Other things take Priority
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Now What?
“Insanity: doing the same thing over
and over again and expecting different
results.” – Albert Einstein
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Next Steps
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Survey Current State
On average, 6 out of 10employees report
not having clear goals/objectives,
nor have they received meaningful feedback
from their manager in the last
six months.
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Managing & Measuring Work (Performance)
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Purpose
Process
People
Plan
Practice
Self-Assess
Why
How
Who
What
Application
Growth & Change
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
What Must I Do?
 Stop
 Start
 Continue
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Q & A
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Wrap Up
 Summary
 FREE Resource
 www.leaderwholeads.com
 Closing
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
!
RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
Gwendolyn J. Tucker, Managing Partner
RIX International, LLC
111 S Highland, Suite 196
Memphis, TN 38111
www.rixinternational.com
www.leaderwholeads.com

Managing & Measuring Work

  • 1.
    Memphis, Tennessee W E L C O M E RIX International,LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 2.
    G W EN D O L Y N J . T U C K E R , M A N A G I N G P A R T N E R R I X I N T E R N A T I O N A L , L L C Managing & Measuring Work RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 3.
    Agenda  Welcome &Introductions  Setting The Stage  Managing & Measuring Work  Next Steps  Q & A  Closing RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 4.
    Introductions RIX International, LLC,111 S Highland, Suite, 196, Memphis, TN 38111
  • 5.
    RIX International, LLCGwendolyn Tucker RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111  Founded 2002  Core Values  Respect  Integrity  eXellence  Coaching, Consulting & Training  Managing Partner  Accountant & CPA  Fortune 500  Roles About Us
  • 6.
    Setting The Stage RIXInternational, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 7.
    Current State On average,6 out of 10employees report not having clear goals/objectives, nor have they received meaningful feedback from their manager in the last six months. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 8.
    Impact This directly affectsengagement, productivity and profitability, resulting in a negative effect on the organization and an undue burden on HR Professionals. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 9.
    The Problem/Root Cause Organizationslack a Cultureof Accountability RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Answerability
  • 10.
    The Remedy A RobustPerformanceManagement Program RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 11.
    Managing & Measuring Work RIXInternational, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 12.
    Managing & MeasuringWork  What is it?  Why is it important?  What barriers stand in the way? RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 13.
    Managing & MeasuringWork (Performance)  Critical part of a leader's role.  Requires  Setting clear objectives  Monitoring progress and  Giving periodic feedback. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 14.
    Building A Cultureof Accountability RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Key Elements
  • 15.
    Purpose: The BIGWHY! RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Alignment
  • 16.
    Process: The How RIXInternational, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Well-Designed
  • 17.
    People: The Who RIXInternational, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Stakeholders
  • 18.
    Plan: The What RIXInternational, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Individualized
  • 19.
    Practice: The Application RIXInternational, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Institutionalize
  • 20.
    Managing & MeasuringWork  What barriers stand in the way? RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 21.
    Barriers  Not enoughTime  Lack of Training  Other things take Priority RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 22.
    Now What? “Insanity: doingthe same thing over and over again and expecting different results.” – Albert Einstein RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 23.
    Next Steps RIX International,LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 24.
    Survey Current State Onaverage, 6 out of 10employees report not having clear goals/objectives, nor have they received meaningful feedback from their manager in the last six months. RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 25.
    Managing & MeasuringWork (Performance) RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 Purpose Process People Plan Practice Self-Assess Why How Who What Application
  • 26.
    Growth & Change RIXInternational, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 27.
    What Must IDo?  Stop  Start  Continue RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 28.
    Q & A RIXInternational, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111
  • 29.
    Closing RIX International, LLC,111 S Highland, Suite, 196, Memphis, TN 38111
  • 30.
    Wrap Up  Summary FREE Resource  www.leaderwholeads.com  Closing RIX International, LLC, 111 S Highland, Suite, 196, Memphis, TN 38111 !
  • 31.
    RIX International, LLC,111 S Highland, Suite, 196, Memphis, TN 38111 Gwendolyn J. Tucker, Managing Partner RIX International, LLC 111 S Highland, Suite 196 Memphis, TN 38111 www.rixinternational.com www.leaderwholeads.com