1. Thomas Cuthbertson
98 Country Lane, Barrie, Ontario, L4N0N3 | (705)-795-0230| tpcuthbertson@gmail.com
Education
9-1-1 EMERGENCY SERVICES COMMUNICATIONS PROGRAM |2013 | SENECA COLLEGE, KING CITY ONTARIO
ONTARIO SECONDARY SCHOOL DIPLOMA | JULY2012| ST.PETERSSECONDARY SCHOOL,BARRIE,ONTARIO
JAMES PATTERSON ONLINECREATIVE WRITING AND PUBLISHING COURSE.
Skills & Abilities
LEADERSHIP COMMUNICATION COMPUTER
· Quick thinking Active listening Proficiency with Microsoft Word and Office
· Responsible Great interpersonal skills Internet and App use
· Motivated Customer service training Research and information gathering
· Deals with stress well Empathetic listening Basic audio/video work
· Team oriented mind-set Basic computer care
· Communication skills Able to write 50 words per/min.
Experience
MERCHANDISER|SHOPPERS DRUG MART|JULY 2016- NOVEMBER 2016
· Building end cap and focus displays
· Stock and rotation of product, both fresh and non-perish
· Organization of inventory, including cycle counting and reports
· Cashier and front of store responsibilities
· Customer service, both in-person and over the phone
FRESH DEPARTMENT STOCKASSOCIATE.|WALMART|MARCH 2016-JUNE 2016
· Rotation of stock to maintain store standards and health and safety regulations.
· Interaction and assistance with customers.
· ORGANIZATIONOF PRODUCT INBACK, INCLUDING INVENTORY MANAGEMENT.
3RD SHIFT IN-STOCKASSOCIATE|WALMART|JULY 2015- MARCH 2016
· Stocking of personal department: Stocks and organizes set departments to high standard.
· Worked directly with management for specific tasks
· Unloading and working of freight
· Transportation and organization of freight.
CAST MEMBER| DISNEY STORE|OCT 2014-JAN 2015
· Guest Servicing; Tending to guest’s needs and requests, aids with finding sales, sizes, and product of choice.
· Stage setting: Filling of shelves, unloading of product, organizing display.

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· Disney Difference; Welcoming the guests, engaging the guests, bringing the magic of Disney to the guests,
bringing the best guest service that could be given.
· Upselling/Pinpoint selling; Assisting guests find product they are looking for, providing guests with
additional product they may desire.
CUSTOMER CARE AGENT| HGS CANADA| AUG 2013-JUN 2014
· Tends to customers’ needs in a professional and respectful manner
· Puts skills gained in College- empathy, interpersonal communication and listening, with crisis management-
to use.
· Assists fellow agents with knowledge, system, and interpersonal situations and questions
STANDARD FIRST-AID, CPR-C & WHMIS TRAINING, FOOD HEALTH & SAFETY TRAINING
OFFICE ETIQUETTEAND ONLINE PROFESSIONALISM TRAINING
I AM A CUSTOMER SERVICEFOCUSED INDIVIDUAL, WITH A KEENMIND AND DESIRETO SUCCEED. I AM A FRIENDLY
AND CREATIVE PERSON, WITH GREAT INTERPERSONAL SKILL AND COMMUNICATIONTRAINING. MY GOAL IS TOBETHE BEST I
CAN FOR MYSELF AND MY EMPLOYER, MEETING ALL TASKS AS DIRECTED, STRIVING TO EXCEED EXPECTATIONS, AND
BRINGING A PLEASANT EXPERIENCEFOR CUSTOMERS AND CLIENTS.
I LOOKFORWARD TO WORKING WITHYOU.