1. Current Job Summary:
This position provides both strategic and day to day human resources support to managers and
employees. This role acts as a regional consultative business partner and serves as the primary
HR interface for corporate initiatives. The successful candidate is responsible for working
closely with the Director of Operations to implement Human Resources strategies which support
the business plans of their respective regions. The position reports to the Area Director of Human
Resources and has primary HR responsibilities within their assigned region.
Description of Essential Job Functions:
 Leads Employee Relations investigations and resolve issues with the support of the
Director of HR
 Provides counsel to management relating to disciplinary processes
 Councils on performance management opportunities including disciplinary
actions/suspensions/terminations for region with location managers, Director of
Operations and Director of HR
 Lead and facilitate individual and group TDR validation sessions
 Investigates and responds to incidents and complaints of harassment, discrimination, etc;
resolves disputes, recommends appropriate/remedial action(s), and responds to EEOC
claims
 Consults with legal counsel as appropriate
 Partner with local leadership to assess the strategic and tactical needs of individual
locations while providing training to ensure compliance with all company/DOT/FMCSR
regulations, policies and procedures, as well as federal and state law
 Participates and plans training to include New Employee Orientations along with various
management and employee training as required
 Communicates effectively with all levels of employees to build engagement
 Unemployment administration; to include representation of Company at hearings
 Recruitment; may attend job fairs, help host service center open houses and interview
candidates for management positions to help support the Talent Pipeline.
 Mentor existing management for the attainment of promotional opportunities
 Provides coaching/counseling/advising to all levels of employees including management
by developing a mutually trusting and respectful relationship which fosters our union free
philosophy and maintains an open door
 Champions region survey action plans, providing guidance to local service center
management
 Assists with meetings about benefits; educates employees on value of benefits and works
closely with the Benefits Department for resolution of benefit issues
 Conducts annual HR audits; facilitates post-audit training as needed
 Participates or leads cross-functional projects to recommend and/or implement new
approaches, policies and procedures to affect continual improvements in efficiency of
departments and services performed.
 Implements HR programs and processes to meet the business objectives of the company
 Regularly plans and schedules visits to all assigned service centers to be visible and
available to all

2.  Supports Voices and Values Team efforts regionally, jointly creating innovative ways to
recognize employees
 Other duties related to employee relations as assigned by Area Director of HR including
collaboration with Director of Operations and Manager of Safety
 Works in conjunction with the Area Director of HR to manage conflict while defining a
process orientation and a 'best practice' strategic approach to aligning with the voice of
the customer
Qualifications:
 Bachelors Degree in Human Resources or Business preferred with 4-6 years
progressively responsible HR experience with broad generalist exposure to all HR
functional areas.
 Knowledge of basic business and customer service principles including planning and
organizing, problem-solving, resource management and leadership skills.
 Ability to handle sensitive, moderately complex, and confidential information.
 Proficient with Microsoft Office Suite (Excel, Word, and Outlook).
 Experience with PeopleSoft HRMS preferred.
 Considerable knowledge of principles and practices of human resources administration,
to include benefits plans, training, federal and state employment laws
 Excellent communication and interpersonal skills, ability to manage conflict, think
strategically, plan and facilitate while remaining flexible
 Function independently and as a part of a team in a fast paced, innovative, and sometimes
stressful environment.
 Ability to select, train, motivate, and lead a team of employees to maintain an efficient,
customer service-oriented operation.
 Commitment to an assertive and varied work schedule, including nights and weekends on
occasion.
 Basic knowledge of the transportation industry a plus
 SHRM Certification preferred (PHR, SPHR, GPHR).
 Ability to travel (at least 75%).
 Flexible, adaptable and patient.