The behavior of transparency can simply be defined as being honest and easy to understand. Easy, right? Then why can it be so hard to implement a culture of transparency in a company? In this session, we will talk about how to implement some of the behaviors of business transparency and clear communication and the potential benefits that can make a team stronger and empower them to be more successful.
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How Transparency and Clear Communication Empowers You and Your Team to be More Productive
1. How Transparency and Clear
Communication Empowers
You and Your Team to be
More Productive
Chris Quinn
Founder / Operations Director at eHouse Studio
@chrisquinn | chris@ehousestudio.com
7. Merriam-Webster
• Able to be seen through
• Easy to notice or
understand
• Honest and open; not
secretiveDICTIONARY DEFINITION
trans par ent
/ˌtranˈsperənsē/
Adjective
8. By creating a model and culture
of transparency, we hope to
foster a trust that empowers our
team to be stronger and more
successful.
EHOUSE DEFINITION
17. Not aware of a
skill you lack
Aware that you
lack a skill
So skilled that you
no longer have to
even think about it
Actively working at a
skill although it requires
a lot of thought
Unconscious Conscious
Incompetent
Competent
shelleydance.wordpress.com
(No Transparency) (Beginning of Transparency)
(evolving business acumen
with transparency)
(thinking and making
decisions like an owner)
CONTEXT & THE LEARNING CYCLE
18. “We are constantly reminding people of the
importance of transparency. We talk about it,
we write about it, it lives on our intranet and
our on-boarding. But mostly, we lead by
example. It is just baked into our values.”
- Nancy Lyons, Clockwork
CREATE CONSISTENCY
21. WHERE ARE WE GOING?
WHERE WE WERE?
WHERE WE CURRENTLY ARE?
WHERE DOES REVENUE COME FROM?
22. EXAMPLE: REVENUE BY CURRENT
CLIENTS
8%
9%
11%
11%
24%
37%
Client 01 Client 02
Client 03 Client 04
Client 05 Other
EXAMPLE: NEW VS CURRENT CLIENT
REVENUE
25%
75%
Current Clients New Clients
36. • Clearer & More Proactive
decision making process
• A strong sense of trust
• A shared vision
• De-mystifies secrets
• Increases your employee
experience (EX)
• Transparency with your
team and clients
EMPOWERMENT
37. • Process that is scalable
with growth
• Efficient team
collaboration
• Resolve conflict faster
• Learn from mistakes
faster
• Stronger sense of
financial acumen -
“How to play the
game”
PRODUCTIVITY
38. • A happy team
• An informed team
• A successful company
SUCCESS
39. “An empowered organization is one in which
individuals have the knowledge, skill, desire
and opportunity to personally succeed in a way
that leads to collective organizational success.”
- Stephen Covey, The Seven Habits of Highly Effective People
42. “FIERCE CONVERSATIONS, Achieving Success at Work & in Life, One Conversation at a Time” by Susan Scott
SKYLINE COMMUNICATION FUNDAMENTALS WORKSHOP
TEDX Talk: Julian Treasure: “How to Speak so People Want to Listen”
@chrisquinn | chris@ehousestudio.com
Illustrations by Macy White
REFERENCES