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Service Quality PowerPoint Presentation SlidesSlideTeam
This complete presentation has a set of thirtyone slides to show your mastery of the subject. Use this ready-made PowerPoint presentation to present before your internal teams or the audience. All presentation designs in this Service Quality Power Point Presentation Slides have been crafted by our team of expert PowerPoint designers using the best of PPT templates, images, data-driven graphs and vector icons. The content has been well-researched by our team of business researchers. The biggest advantage of downloading this deck is that it is fully editable in PowerPoint. You can change the colors, font and text without any hassle to suit your business needs.
Service Management Powerpoint Presentation SlidesSlideTeam
We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of thirty three slides. Our tailor made Service Management Powerpoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Service Management Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field. https://bit.ly/3Ce2an2
Service Management PowerPoint Presentation SlidesSlideTeam
We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of thirty three slides. Our tailor made Service Management PowerPoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Service Management PowerPoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Strategies To Improve Organizational Culture PowerPoint Presentation SlidesSlideTeam
This complete presentation has PPT slides on wide range of topics highlighting the core areas of your business needs. It has professionally designed templates with relevant visuals and subject driven content. This presentation deck has total of thirty four slides. Get access to the customizable templates. Our designers have created editable templates for your convenience. You can edit the colour, text and font size as per your need. You can add or delete the content if required. You are just a click to away to have this ready-made presentation. Click the download button now. https://bit.ly/2Xa1UlU
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
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Implementing HR Strategy Employee Journey And Work Culture In Your Organizati...SlideTeam
Good working environment and work culture is the foundation of a committed workforce that gives you best results. However, most companies do only a lip service when it comes to good organizational culture. To help businesses practice in spirit the principles and essentials of good wok culture and ethics, our researchers have broken down the process through this HR Strategy- Employee Journey and Work Culture in Your Organization PPT presentation. The first step in building a strong work culture is to look at your value statement and reflect the commitment for better working environment for employees within the value statement. HR professionals need to put these company values into practice by implementing a strategy whereby each value is practiced at each stage of the employee journey-right from hiring, selection, onboarding, promotion to exit. Create a plan how company values can be put into implantation at each stage. Human resource professionals will also learn through this Employee Journey PPT the role of company norms, working environment, compensation and benefits in building a satisfied work experience and loyalty towards company. Download our ready-to-use, professional HR Strategy presentation with completely customizable templates to put your thoughts on slides and into action. https://bit.ly/3CBbmkR
Balanced Scorecard Model Powerpoint Presentation SlidesSlideTeam
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Service Quality PowerPoint Presentation SlidesSlideTeam
This complete presentation has a set of thirtyone slides to show your mastery of the subject. Use this ready-made PowerPoint presentation to present before your internal teams or the audience. All presentation designs in this Service Quality Power Point Presentation Slides have been crafted by our team of expert PowerPoint designers using the best of PPT templates, images, data-driven graphs and vector icons. The content has been well-researched by our team of business researchers. The biggest advantage of downloading this deck is that it is fully editable in PowerPoint. You can change the colors, font and text without any hassle to suit your business needs.
Service Management Powerpoint Presentation SlidesSlideTeam
We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of thirty three slides. Our tailor made Service Management Powerpoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Service Management Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field. https://bit.ly/3Ce2an2
Service Management PowerPoint Presentation SlidesSlideTeam
We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of thirty three slides. Our tailor made Service Management PowerPoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Service Management PowerPoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Strategies To Improve Organizational Culture PowerPoint Presentation SlidesSlideTeam
This complete presentation has PPT slides on wide range of topics highlighting the core areas of your business needs. It has professionally designed templates with relevant visuals and subject driven content. This presentation deck has total of thirty four slides. Get access to the customizable templates. Our designers have created editable templates for your convenience. You can edit the colour, text and font size as per your need. You can add or delete the content if required. You are just a click to away to have this ready-made presentation. Click the download button now. https://bit.ly/2Xa1UlU
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Customer Service Excellence Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Presenting this set of slides with name - Customer Loyalty PowerPoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of twenty five slides. Our tailor made Employee Engagement Activities For Corporates Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Employee Engagement Activities For Corporates Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Implementing HR Strategy Employee Journey And Work Culture In Your Organizati...SlideTeam
Good working environment and work culture is the foundation of a committed workforce that gives you best results. However, most companies do only a lip service when it comes to good organizational culture. To help businesses practice in spirit the principles and essentials of good wok culture and ethics, our researchers have broken down the process through this HR Strategy- Employee Journey and Work Culture in Your Organization PPT presentation. The first step in building a strong work culture is to look at your value statement and reflect the commitment for better working environment for employees within the value statement. HR professionals need to put these company values into practice by implementing a strategy whereby each value is practiced at each stage of the employee journey-right from hiring, selection, onboarding, promotion to exit. Create a plan how company values can be put into implantation at each stage. Human resource professionals will also learn through this Employee Journey PPT the role of company norms, working environment, compensation and benefits in building a satisfied work experience and loyalty towards company. Download our ready-to-use, professional HR Strategy presentation with completely customizable templates to put your thoughts on slides and into action. https://bit.ly/3CBbmkR
Balanced Scorecard Model Powerpoint Presentation SlidesSlideTeam
Creating a professional PPT on the balanced scorecard is not an easy task. It requires a lot of time with professional designing and research skills. To help you out, we have come up with content ready balanced scorecard model PowerPoint presentation slides which you can use to measure the progress of the business activities performed by the staff. Our PowerPoint designers have designed this performance management report PPT presentation whereas our research experts have researched the relevant content. This editable balanced scorecard framework presentation covers five different creative slide layout using which you can represent the team members performance report in an ideal way. Impress your viewers using these presentation slides as our designers have used a fantastic creative of tables and icons of the dollar, customer, gears, team members, bar graph, group, vision, target board, priorities, notepad with a pen, training, and more. As the presentation slides are editable, you can insert and remove the slides or the content inside the templates as per the needs. Our Balanced Scorecard Model Powerpoint Presentation Slides are the aces in your hand. Acquire all the available advantage. https://bit.ly/3zdTIT0
The Role Of HR In Creating The Perfect Company Culture PowerPoint Presentatio...SlideTeam
The Role Of HR In Creating The Perfect Company Culture PowerPoint Presentation Slides is designed for human resource professionals. Employ our visually-stimulating PPT template deck to elucidate the responsibilities of HR. Elaborate on variables like values, norms, environment, compensation, and benefits that help build a favorable organizational culture. Demonstrate the emotional, functional, and other values to be included in the value statement through this PowerPoint theme. You can map the employee journey and related strategies with the help of impactful data visualizations. Use this PPT slideshow to represent the steps involved in building a robust HR strategy. These include conducting a survey, brainstorming, planning, and implementing. With the help of our HR management PowerPoint presentation, you can represent your company framework using an organizational chart. By downloading this slideshow you will also gain access to bar charts, pie charts, linear diagrams, circular diagrams, and other info simplification visuals. So, hit the download icon and begin personalization. Our The Role Of HR In Creating The Perfect Company Culture PowerPoint Presentation Slides are explicit and effective. They combine clarity and concise expression. https://bit.ly/3p9NlLq
Guide To Creating The Perfect Working Environment And Employee Journey PowerP...SlideTeam
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Capability Development Business Capability Leadership Performance Organisatio...SlideTeam
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Capability Development Business Capability Leadership Performance Organisation Evaluation and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of twelve slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. https://bit.ly/3cNoGGZ
This presentation comprises a total of twenty six slides. Each slide focuses on one of the aspects of Tqm Outline Powerpoint Presentation Slides with content extensively researched by our business research team. Our team of PPT designers used the best of professional PowerPoint templates, images, icons and layouts. Also included are impressive, editable data visualization tools like charts, graphs and tables. When you download this presentation by clicking the Download button, you get the presentation in both standard and widescreen format. All slides are fully customizable. Change the colors, font, size, add and remove things as per your need and present before your audience.
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It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Competency Framework Implement Performance Management Planning with well suited graphics and subject driven content. This deck consists of total of twelve slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/3l3LGHe
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Competency Framework Implement Performance Management Planning with well suited graphics and subject driven content. This deck consists of total of twelve slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. http://bit.ly/2uI5BUX
Employee Value Proposition Template PowerPoint Presentation SlidesSlideTeam
Retain your employees by incorporating our employee value proposition PowerPoint slides. Our employee value proposition PPT slideshow has a set of various useful and customizable Presentation slides which can represent the offerings given to your employees in an eye pleasing manner. It is the people which leads an organization to the path of success using their skills, knowledge and capabilities. So, you should hire the best of talent offering them the best possible opportunities using our employee value proposition Presentation theme. This content-ready employee value proposition PowerPoint deck covers topics like employee value proposition components, employee benefits, work life balance, framework, benefits, and more. Increase your workforce and retain the talent by showcasing your viewers employee value proposition Presentation templates. You can add your own content as the graphics are completely modifiable. A strong employee value proposition PPT design will help in retaining top performers and attract the best talent. Download these PPT diagrams as required. Encourage folks to express friendship with our Employee Value Proposition Template PowerPoint Presentation Slides. Generate handshakes all around.
Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.
Customer Serivce Training Representatives
If you want your customer service representatives to provide a world-class experience, then this is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!
The results you’ll see from this customer service training program include:
Improved customer satisfaction scores
Reduced escalations
Increased call resolution rates
A common service language
Improved staff morale and reduced turnover
Reduced costs
These customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:
Customer service departments
Inside sales and order desks
Credit and collections
Consult Australia Tasmania Seminar - Proactive Business DevelopmentSarah Edson
Proactive business development tips and techniques for consultants to deliver more work!
Are your business development practices the right ones?
This session will help you win more business, differentiate yourself from your competitors and help you build your consulting practice. Presenter Kym Williams will work through how to build your pipeline, increase repeat work and referral opportunities and also take you through the meetings and structures you need to proactively put in place to engage your entire team around business development.
The presentation will:
· Work through how to build your pipeline, increase repeat work and referral opportunities
· Take you through the meetings and structures you need to proactively put in place to engage your entire team around business development.
Creating The Perfect Organizational Strategy PowerPoint Presentation SlidesSlideTeam
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Consulting Service Proposal Template PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Consulting Service Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3b7kfo1
Presenting this set of slides with name - Performance Management Powerpoint Presentation Slides. This aptly crafted editable PPT deck contains sixty slides. Our topic specific Performance Management Powerpoint Presentation Slides presentation deck helps devise the topic with a clear approach. We offer a wide range of custom made slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates. Speculate, discuss, design or demonstrate all the underlying aspects with zero difficulty. This deck also consists creative and professional looking slides of all sorts to achieve the target of a presentation effectively. You can present it individually or as a team working in any company organization.
Introduction To Continuous Improvement Process PowerPoint Presentation SlidesSlideTeam
This deck consists of total of twenty four slides. It has PPT slides highlighting important topics of Introduction To Continuous Improvement Process PowerPoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation. http://bit.ly/2UEJbyM
Introducing Performance Management PowerPoint Presentation Slides showcasing the activities which help an organization to reach its goals. Each slide focuses on the strategies which are helpful in increasing the effectiveness of companies. Highlight the outcomes of productivity and profitability using our PPT slides. Also take into consideration factors such as job analysis, performance appraisal, professional development, staff ability, performance measurement, and behavior management. The presentation also helps you to examine employee interference, business statistics, organizational development, tracking performance expectations in order to attain your target. Describe your business mission and vision, objectives, planning, tasks, and more with ready made designs. Most importantly, let the employees be aware of the actions, policies, schemes and methods and how they can be appraised from that. Optimize your budget and collect a thorough understanding economics portal using these presentation templates. Demonstrate the working of integrated business planning with this ready to use Performance Management PPT. Our PT&s have a convincing effect. Designed to help your team believe n their goals. https://bit.ly/3hsa9Ez
If you are looking for a strategy to improve the conversion rates, our content-ready customer conversion strategy PowerPoint presentation slides will come in handy. The client conversion presentation diagrams cover segmentation, targeting audience, CA strategies, costing, customer, acquisition channels, loyalty framework, conversion marketing, customer retention strategies, along with many graphs and pie-charts. Although, your website has started showing a good amount of traffic, yet you are unable to convert leads into sales. The most prominent reason could be a bad customer acquisition strategy. This lead conversion PPT presentation will help you convert customers into sales. Apart from this, the ideas presented in these PowerPoint templates also throws a light on purchase, lead management, consumer conversion, sales conversion, and other conversion methods. No matter how good your present conversion rates are, there is always a scope for improvement. So, download our fully customizable customer conversion strategy PowerPoint presentation slides that give a thorough action plan to increase sales.Our Customer Conversion Strategy PowerPoint Presentation Slides are ideal for informal gatherings. They facilitate impromptu discussion.
Customer Support And Services Guide Powerpoint Presentation SlidesSlideTeam
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Description of this above product -
After sales service encompasses all the assistance provided to customers after purchasing a product or service. Grab our informative PowerPoint presentation on Customer Support and Services Guide. It overviews after sales services, their benefits, needs, and best practices. Implementing an effective after sales support strategy can enhance customer satisfaction, promote brand loyalty, and even generate positive word of mouth advertising. Our customer services deck delves into various aftersales services, such as training, assurance, support, assistance, and rewards. Additionally, it highlights the positive impact of excellent after sales services and offers a set of dashboards to monitor customer retention and satisfaction. Moreover, our customer support PPT covers a range of services, including product guarantees, warranty, returns, replacements, configurations, installations, maintenance, and relocation. You can access our 100 percentage customizable template by downloading it, and its also compatible with Google Slides.
Word Of Mouth WOM Marketing Strategies To Build Brand Awareness Powerpoint Pr...SlideTeam
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Word of mouth marketing generates honest discussions about and recommendations for a product or company by getting people to discuss your brand, product, or business. Grab our Word of Mouth WOM Marketing Strategies to Build Brand Awareness template. It includes a brief overview of the concept and benefits of word of mouth marketing. Our WOM strategies deck contains significant industry statistics, types, and challenges. Additionally, it covers the need for and major types of word of mouth marketing strategies such as customer referral marketing, social media influencer marketing, brand ambassador marketing, affiliate marketing. It further incorporates the user generated content, employee advocacy, customer reviews and testimonials, buzz marketing, viral marketing, guerrilla marketing, and other strategies. Finally, the module highlights the impact, campaign budget, plan, and implementation framework for word of mouth marketing. Get to know more by downloading our 100 percentage editable and customizable template, which is also compatible with google slides.
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This presentation comprises a total of twenty six slides. Each slide focuses on one of the aspects of Tqm Outline Powerpoint Presentation Slides with content extensively researched by our business research team. Our team of PPT designers used the best of professional PowerPoint templates, images, icons and layouts. Also included are impressive, editable data visualization tools like charts, graphs and tables. When you download this presentation by clicking the Download button, you get the presentation in both standard and widescreen format. All slides are fully customizable. Change the colors, font, size, add and remove things as per your need and present before your audience.
"You can download this product from SlideTeam.net"
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Competency Framework Implement Performance Management Planning with well suited graphics and subject driven content. This deck consists of total of twelve slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/3l3LGHe
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Competency Framework Implement Performance Management Planning with well suited graphics and subject driven content. This deck consists of total of twelve slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. http://bit.ly/2uI5BUX
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Retain your employees by incorporating our employee value proposition PowerPoint slides. Our employee value proposition PPT slideshow has a set of various useful and customizable Presentation slides which can represent the offerings given to your employees in an eye pleasing manner. It is the people which leads an organization to the path of success using their skills, knowledge and capabilities. So, you should hire the best of talent offering them the best possible opportunities using our employee value proposition Presentation theme. This content-ready employee value proposition PowerPoint deck covers topics like employee value proposition components, employee benefits, work life balance, framework, benefits, and more. Increase your workforce and retain the talent by showcasing your viewers employee value proposition Presentation templates. You can add your own content as the graphics are completely modifiable. A strong employee value proposition PPT design will help in retaining top performers and attract the best talent. Download these PPT diagrams as required. Encourage folks to express friendship with our Employee Value Proposition Template PowerPoint Presentation Slides. Generate handshakes all around.
Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.
Customer Serivce Training Representatives
If you want your customer service representatives to provide a world-class experience, then this is the answer you’ve been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. Students of the course leave the training feeling upbeat, motivated, and ready to deliver the level of world-class service customers expect today!
The results you’ll see from this customer service training program include:
Improved customer satisfaction scores
Reduced escalations
Increased call resolution rates
A common service language
Improved staff morale and reduced turnover
Reduced costs
These customer service training program is perfect for anyone who provides service to internal or external customers including representatives in:
Customer service departments
Inside sales and order desks
Credit and collections
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Proactive business development tips and techniques for consultants to deliver more work!
Are your business development practices the right ones?
This session will help you win more business, differentiate yourself from your competitors and help you build your consulting practice. Presenter Kym Williams will work through how to build your pipeline, increase repeat work and referral opportunities and also take you through the meetings and structures you need to proactively put in place to engage your entire team around business development.
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· Work through how to build your pipeline, increase repeat work and referral opportunities
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This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
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About the Speaker
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Diogo Sousa, Engineering Manager @ Canonical
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Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
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Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
2. Service Excellence Outline
Service Excellence
Introduction
Six Principles of
Service Excellence
Service Excellence Step
by Step process
Service Excellence Key
Statistics
Six Pillars of
Service Excellence
Service Excellence
Framework
Tips for Service
Excellence
Service
Excellence Model
Service Excellence Internal and
External perspective
Roadmap towards Sales &
Service Excellence
Service Excellence Steps
Overview
Service Excellence Steps in
details analysis
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
2
3. Excellent service is when the experiences are
surpassed and when customers feel that they have
received that little unexpected extra in the shape of extra
effort.
It also creates a system to recognize those who provide
excellent service.
Text Here
Service Excellence is aligning the quality of our
services and environment with the excellence of
our academic programs.
Text Here
Text Here
Service Excellence Introduction
3
5. Service Excellence Key Statistics
5
Competitive Differentiation
% of organization see that customer service will
be the top source of competitive differentiation in
the next three years
50
Customer Importance
% of buyers would pay more for a better
customer experience
76
Disconnected Systems
% of service agents are unable to efficiently
resolve customer issues due to disconnected
systems, archaic user interfaces, and multiple
applications.
42
Omni-Channel Availability
Only 10% of businesses can provide seamless
hand-off between channels. Others are unable to
support an omni-channel customer journey
10
This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
6. Service Excellence Step by Step Process
SERVICE
EXCELLENCE
PLEDGE
Coming Together
This slide is 100% editable. Adapt it to your
needs and capture your audience's
attention.
Understand Your Business
This slide is 100% editable. Adapt it to your
needs and capture your audience's
attention.
Stay in Touch
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Execute Your Requirement
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Available 24x7
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Highest Quality
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Transparency
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6
7. Service Excellence Internal and External Perspective
External
Perspective
Internal
Perspective
Service
Excellence
Excellent
Service Quality
Excellent Work
Quality &
Environment
Customer
Delight
Employee
Engagement
Customer
Loyalty
Employee
Loyalty
Company
Results
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7
8. Six Principles of Service Excellence
Principles
Senior Leadership Alignment &
Accountability
2
Business
Objective
1
Vision
&
Mission
Statement
Organizational
Alignment
5 6
Measurement
&
Leadership
Accountable
Intervention
&
Learning
Strategy
4
3
Service
Standards
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9. Service Excellence Framework
“Everything Speaks”
Pay attention to how
things look, sound and
feel with respect to the
physical environment
“Easy to do Business”
Examine significant
processes and focus on
the steps, from the
stakeholder’s viewpoint
“Create a WOW”
Exceed the
stakeholder’s
expectations through
your behaviors
Processes
Processes
Stakeholder
Look through the
“LENS OF THE
STAKEHOLDER” Service
Delivery
Service
Environment
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10. Six Pillars of Service Excellence
Pillars of Customer
Service Excellence
Action
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Interest
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Verbal
Language
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Body
Language
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Attitude
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Tone of
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11. Service Excellence Model
11
Establish
a
Culture
of
Service
Excellence
Are we there yet?
How do we get there?
Communicate
Service Excellence
Measure Service
Excellence
Evaluate Service
Excellence Strategy
Build Capacity in
the Organisation
Where are we now?
Where do we want to be?
Assess the
Current State
Establish Service
Excellence Standard
Develop a Service
Excellence Strategy
Your Text Here
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12. Roadmap Towards Sales & Service Excellence
STRATEGISE
Key Service Thrust
SETTING
Service Standards
@ KRAs
TRACKING
Service Standards
DEVELOPING PEOPLE
Training & Coaching
ENHANCING
PROCESS
Process Innovation
& Enhancement
Leadership
Development
Mystery Shopping
(Organisation)
Mystery Shopping
(Competitors)
Customer
Satisfaction Survey
Customer
Perception Index
Sales & Service
Training
(Mindset & Skills)
Performance
Coaching
Data & Analysis
Training
Benchmarking
Visits
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12
13. Service Excellence Steps Overview
Educate
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Support
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Respect
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Inspire
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Support
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Validate
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Support
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13
14. Service Excellence Steps
• The main reason a client comes to a company is because they need support from experts to accomplish a goal.
• We create systems and roadmaps so our clients know what to expect and are informed about our service and
process.
• We also ensure that our clients know our team and who their point of contact is for questions, requests, and
comments.
Support
• Education is key to building a thriving relationship between service organizations and their clients.
• Client education can come in many shapes and sizes but some opportunities we rely on include our quarterly
magazine, weekly blog posts, monthly teleseminars, periodic webinars, annual summits or conferences.
Educate
14
15. Service Excellence Steps
• Respect in business means just as much to the service provider as it does to the client.
• Building mutual trust and respect enables both parties to forge a strong bond and open dialogue to work toward a
mutually beneficial result
• Treating each client with consideration, care, and commitment shows how much you value their support
Respect
• Validation for a business is knowing that your clients are satisfied, that the work delivered was quality, and that
they ultimately made the right choice.
• By creating and maintaining confidence from your clients, you are reinforcing the values and services that were
sold to them
Validate
• Inspiration comes in many forms, but is always an underlying factor in the investment of a client, both in time and
finances.
• To build partnerships, an organization must offer insight, direction, advice, and solutions, all of which are rooted in
the client’s specific goals
Inspire
15
16. Service Excellence Steps
16
• Some of the ways you can build community around your product or company is to enable your clients to
communicate with you and other clients.
• Some of the most exciting stories of experience come from one client sharing their successes with another; this
dialogue is priceless
• In order to cultivate your client base, commit to creating opportunities both in a live sense and online, that offer
interaction, sharing, and general dialogue
Cultivate
• One of the most critical steps to creating world-class customer service is to engage with your client base through a
variety of means.
• Initiating conversation is the base principle of engagement, but the sophisticated methods to open dialogue go
beyond phone calls and emails.
• Every opportunity you have to touch or connect with your clients enables you to show how much you value them,
and not just their business, but their support and feedback
Engage
17. Tips for Service Excellence
1
Be Confident, Polite and Friendly
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2
Always Make Direct Eye Contact With the Customer
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3
Look Smart
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4
Have a Good Telephone Manner
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5
Keep a Clear Record of Customer Requests
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17
18. Bar Chart
0
10
20
30
40
50
60
70
80
90
100
FY' 13 FY' 14 FY' 15 FY' 16 FY' 17 FY' 18
Sales in Percentage(%) Product 01 Product 02
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18
19. Scatter Bubble Chart
12
10
30
50
48
43
25
23
$0.00
$10.00
$20.00
$30.00
$40.00
$50.00
$60.00
0% 10% 20% 30% 40% 50%
5%
15%
20%
22%
32%
40%
46%
35%
In
price
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Product 01
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Product 02
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21. 21
Our Mission
Vision
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Mission
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Goal
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22. 22
Designation
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Name Here
Designation
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Name Here
Our
Team
23. 23
About us
Value Client
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Preferred by Many
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Target Audiences
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24. 24
It’s not just about
being better. It’s
about being
different. You need
to give people a
reason to choose
your business.
-Tom Abbott
Quotes
25. Financial
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Minimum
60%
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Medium
75%
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Maximum
85%
25
26. Goal 01
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Goal 03
Goal 02
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Our Goal
26
27. 27
Comparison
93%
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92%
28. 28
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4 Apr
2015
8 May
2016
6 Jun
2017
10 Jul
2018
18 Jan
2019
Timeline
29. 29
Mind Map
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01
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02
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03
30. Our Target
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01
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02
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03
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31. Venn
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32. Thank You
Address:
# street number, city, state
Contact Numbers:
0123456789
Email Address:
emailaddress123@gmail.Com
32