How Transparency and Clear Communication Empowers You and Your Team to be More Productive
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The behavior of transparency can simply be defined as being honest and easy to understand. Easy, right? Then why can it be so hard to implement a culture of transparency in a company? In this session, we will talk about how to implement some of the behaviors of business transparency and clear communication and the potential benefits that can make a team stronger and empower them to be more successful.
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How Transparency and Clear Communication Empowers You and Your Team to be More Productive
- 1. How Transparency and Clear Communication Empowers You and Your Team to be More Productive Chris Quinn Founder / Operations Director at eHouse Studio @chrisquinn | chris@ehousestudio.com
- 4. 1. Define transparency & the outcome for your company 2. 3 Methods to implement transparency 3. Benefits of transparency
- 7. Merriam-Webster • Able to be seen through • Easy to notice or understand • Honest and open; not secretiveDICTIONARY DEFINITION trans par ent /ˌtranˈsperənsē/ Adjective
- 8. By creating a model and culture of transparency, we hope to foster a trust that empowers our team to be stronger and more successful. EHOUSE DEFINITION
- 9. 3 METHODS TO IMPLEMENT TRANSPARENCY COMMUNICATION | FINANCES | BOUNDARIES
- 10. THE 4 C’S • Communication Fundamentals • Conflict • Context • Consistency NO. 1 | COMMUNICATION
- 11. Honest Authentic Integrity Love—Loyalty Gossip Judgement Negativity Complaining COMMUNICATION FUNDAMENTALS Excuses Lying Dogmatism Assumptions 7 Deadly Sins + 1HAIL http://bit.ly/1vOD73z Julian Treasure: “How to Speak so People Want to Listen”
- 13. WE ALL HAVE DIFFERENT… OPINIONS | ASSUMPTIONS | PARADIGMS DEFINITIONS | EXPECTATIONS | OUTLOOKS UNDERSTANDING | IDEAS | PERSPECTIVES
- 15. “Relationships don’t truly begin to take shape until a problem is encountered and resolved together.” -forbes.com EMBRACE CONFLICT
- 16. data metrics reports shared vision values CONTEXT & THE 3 APPEALS pleasure pain EthicalLogical Emotional
- 17. Not aware of a skill you lack Aware that you lack a skill So skilled that you no longer have to even think about it Actively working at a skill although it requires a lot of thought Unconscious Conscious Incompetent Competent shelleydance.wordpress.com (No Transparency) (Beginning of Transparency) (evolving business acumen with transparency) (thinking and making decisions like an owner) CONTEXT & THE LEARNING CYCLE
- 18. “We are constantly reminding people of the importance of transparency. We talk about it, we write about it, it lives on our intranet and our on-boarding. But mostly, we lead by example. It is just baked into our values.” - Nancy Lyons, Clockwork CREATE CONSISTENCY
- 19. NO. 2 | FINANCES THE 4 $’S • Revenue • Expenses • Profit • Productivity
- 20. REVENUE
- 21. WHERE ARE WE GOING? WHERE WE WERE? WHERE WE CURRENTLY ARE? WHERE DOES REVENUE COME FROM?
- 22. EXAMPLE: REVENUE BY CURRENT CLIENTS 8% 9% 11% 11% 24% 37% Client 01 Client 02 Client 03 Client 04 Client 05 Other EXAMPLE: NEW VS CURRENT CLIENT REVENUE 25% 75% Current Clients New Clients
- 23. EXPENSES
- 24. FIVE BUCKETS BASED ON A % OF REVENUE 20% 11% 6% 5% 58%
- 25. PROFIT
- 26. WHERE ARE WE GOING? WHERE WE WERE? WHERE WE CURRENTLY ARE? WHAT DO WE NEED PROFIT FOR? WHAT DO WE WANT PROFIT FOR?
- 27. PRODUCTIVITY
- 28. REV/FTE $1M $1.5M $2M $125K/FTE 8 12 16 $150K/FTE 7 10 13 $175K/FTE 6 9 12 $200K/FTE 5 8 10 SPELL OUT: PRODUCTIVITY
- 29. NO. 3 | BOUNDARIES THE 3 B’S • Boundaries around Feedback • Boundaries around Decisions • Boundaries around Mistakes
- 32. Improvement Polices Systems HR Policies Process Organizational Structure Tasks/Tools Company Strategy Creating Budgets Approving Budgets
- 36. • Clearer & More Proactive decision making process • A strong sense of trust • A shared vision • De-mystifies secrets • Increases your employee experience (EX) • Transparency with your team and clients EMPOWERMENT
- 37. • Process that is scalable with growth • Efficient team collaboration • Resolve conflict faster • Learn from mistakes faster • Stronger sense of financial acumen - “How to play the game” PRODUCTIVITY
- 38. • A happy team • An informed team • A successful company SUCCESS
- 39. “An empowered organization is one in which individuals have the knowledge, skill, desire and opportunity to personally succeed in a way that leads to collective organizational success.” - Stephen Covey, The Seven Habits of Highly Effective People
- 40. “What doesn’t challenge you, won’t change you.”
- 41. @chrisquinn | chris@ehousestudio.com Illustrations by Macy White THANK YOU QUESTIONS?
- 42. “FIERCE CONVERSATIONS, Achieving Success at Work & in Life, One Conversation at a Time” by Susan Scott SKYLINE COMMUNICATION FUNDAMENTALS WORKSHOP TEDX Talk: Julian Treasure: “How to Speak so People Want to Listen” @chrisquinn | chris@ehousestudio.com Illustrations by Macy White REFERENCES