1. Chase Gonzalez
528 Woodsmoke Drive, Southaven, MS 38671 901-517-3153
Email: acgonzo88@yahoo.com
PROFESSIONAL SUMMARY:
I am accomplished manager with over 7 years in the retail/customer service industry proven
track record of strong leadership, sales, customer service, and marketing strategies that enhance
any business situation. I excel in oral and written communication skills, organization, time-
management, and multi-tasking. I have the ability to work in a fast-paced and deadline-oriented
environment with strong analytical, prioritizing, and problem-solving skills. I am a skilled
motivator who enjoys coordinating all elements of an opportunity, from beginning, to
implementation, to completion. Capabilities include:
 Customer Service
 Visual Merchandising
 Payroll
 Inventory Control
 Forecasting
 Leadership
 People Development
 Drive for Results
EXPERIENCE HIGHLIGHTS
Leadership:
 Motivate team through a compelling vision and direction.
 Communicate clear expectations and hold the store team and themselves accountable to
achieving all brand, performance, and behavior standards.
 Lead and inspire a customer service culture by recognizing and rewarding team.
 Build effective relationships with peer and upper management partners.
 Participate in productive management and team-meetings.
 Proactively seek personal learning and development opportunities.
People Development:
 Recruit, hire, develop, and retain top management and sales talent for the store.
 Train and develop sales team in all areas of job responsibility.
 Consistently assess and provide ongoing performance feedback to all levels of team.
 Recognize performance issues in a timely manner and partner with team to develop
action plans for resolution.
Visual Merchandising:

2. Chase Gonzalez
528 Woodsmoke Drive, Southaven, MS 38671 901-517-3153
Email: acgonzo88@yahoo.com
 Ensure that all visual directives are executed seamlessly and within scheduled time-frame
and allotted payroll budget.
 Direct and execute strategic, brand appropriate merchandising to maximize sales and
presentation standards.
 Partner in store’s execution of all merchandise processing and flow to the sales-floor in
conjunction with exceptional backroom standards.
Drive for Results:
 Partner with team in the execution of the store business plan that drive key performance
indicator (KPI) results and maximizes business opportunities.
 Achieve predetermined financial budgets to include payroll management.
 Drive brand loyalty through demonstrating sales leadership, coaching, and connecting
with the customer experience.
 Achieve store shrink goals and maintain all operational standards to secure the assets of
the store’s physical location.
EMPLOYMENT HISTORY:
 Assistant Manager, American Eagle Outfitters, Southaven, MS; October 2008- present
 Shift Manager, Aldi, Southaven, MS; May 2014-October 2014
 Sales Associate, Cake Lady Bakery, Southaven, MS; October 2006-August 2008
 Sales Associate, Parks Department, Southaven, MS; April 2003-August 2008 (seasonal)
EDUCATION:
 Bachelor of Business Administration, Minor in Human Resources, University of
Mississippi, Oxford, MS; January 2011- December 2013
 Northwest Mississippi Community College, Southaven, MS; January 2009- December
2010
AWARDS:
 2014 Quarter 2 : Top Leader in the Region
 2014 Quarter 4: Top Leader in the Region
REFERENCES:
Available upon request