1. CANELLA COX
496 RavenwoodAve Rochester, New York14619
(585) 485-1756
SUMMARY
Service-oriented Administrative support with 23 years of background in ExecutiveSupport. Core
competencies include Certified ProjectManagement, Leadership and Organization as well as
excellent communication and time management skills. Handles tasks with accuracy and efficiency.
SKILLS
 Customer and Personal Service
 Administrative and Management
 Time Management
 Critical Thinking
EXPERIENCE
Program Support Specialist Jan 2013-Jun 2016
 Meet with individuals, special interest groups and others on behalf of executives,
committees and boards of directors
 Manage and maintain executives’ schedules
 Prepare invoices, reports, memos, letters financial statements and other documents, using
word processing, spreadsheet, database, or presentation software
 Answer phone calls and direct calls to appropriate parties or take messages
 Preformgeneral officeduties such as ordering supplies, maintaining records management
database systems, and performing basic bookkeeping work
ExecutiveStaff Support Jan 1990- Mar 2013
Department of Environmental Services - Rochester
 Direct communication between the Commissioners’s Bureau Heads, Support staff, and
others, forscheduling, tracking citizen inquiries, and complaints. Obtain signatures from the
Commissioner forrelated meetings and other correspondence.
 City Council Process: Receive,organize, track and maintain the monthly City Council items
for the Department in preparation of City Council meetings. Identify and notify of any
employee that upon retirement who will attend the City Council meeting for that month.
Coordinate an exit write up of the employee’s tenure forthe Mayorto present at such
meeting. Prepare agenda forCity Council preparation
 Workwith Senior Management Team and support staff. Schedule one/one meetings with
the Commissioner, the Deputy Mayor, and the Department’s Bureau Heads
 Schedule weekly staff meetings withthe Commissioner and his direct reports
 Workwith Consultants, Business Leaders and Citizens to resolve general customer services
issues that are related to public works. Follow up with phone calls or email
 Assist with supervision and coverageof the front desk reception area forthe
Commissioner’s office.
 Receptionist in the Department of Law forthe City of Rochester’s Law Department

2. CERTIFICATIONS
Certified ProjectManagement, Action for Better Community Job Readiness, Certified Notary
Public,Administrative Support, United Way, African American Leadership Program, Alumni
EDUCATION
Empire State College, Business Administration, Bachelor’s Degree pending
Rochester Business Institute, Marketing Management, Associates Degree
East High SchoolRochester, New York,Diploma