CRGT Inc. Detailed Corporate Overview

Corporate Overview
All information in this presentation is proprietary to CRGT.

Fast Facts
• CRGT saves the U. S. Postal Service (USPS) approximately $150
million per year by optimizing space in over 36,000 properties with
a geospatial predictive analytics system.
• CRGT is at the forefront of enterprise mobility, helping the U.S.
Army, DHS, DOJ, and other agencies with a vendor-neutral, holistic
solutions and applications.
• CRGT has provided over 350 big data/analytics implementations.
• CRGT decreased support costs by 31% in two years for GSA data
warehouse management project.
Proprietary to CRGT Inc. UNCLASSIFIED 25 August 2014 | 2 | © 2013 CRGT Inc.

Who is CRGT?
• Large systems integrator with over 25 years of experience
• Approximately 1,400 employees, located in 45 states and six
countries worldwide, with headquarters in Reston
• Top Secret Facility Clearance
• CMMI ML3 assessed with proven methodologies that span both
traditional and Agile software development practices
• PMBOK-guided Program and Portfolio Management
• Experienced contractor with complex organizations in the Federal
market

CRGT Values and Services

CRGT Organization

IDIQ Program Management Office

Key Contract Vehicles
• NIH NITAAC CIO-SP3
• Treasury TIPSS 4
• GSA Schedules 70, FABS, and MOBIS
• Army STOC II
• DHS EAGLE II FC1 (pending)
• Many others…

Who Does Business with CRGT?
• Civilian
– Department of
Commerce
– Department of
Agriculture
– Department of Interior
– Department of
Homeland Security
– U.S. Coast Guard
– Department of Energy
– Department of
Education
– Federal Deposit
Insurance Corporation
– National Archives
– National Aeronautics
and Space
Administration
– United States Postal
Service
• Health Care
– Department of Health and
Human Services
• Veterans
– Department of Veterans
Affairs
• Defense
– Joint Military Commands
– U.S. Air Force
– The Air National Guard
– U. S. Army
– U.S. Navy
– Pentagon
– Chemical Materials
Agency

Services Portfolio

Agile Development and
Consulting

Agile Offerings
• Agile development framework to:
– Provide an iterative approach to development
– Maintain the rapid delivery of business value
– Increase customer participation
• Ability to carry our Agile iterative
development on customer or CRGT premises
• An increasing body of highly trained, certified, and experienced
personnel
• Dedicated Agile development facility available in March 2014
– Promotes team collocation
• Suite of Agile management, testing, and continuous integration
tools

CRGT’s Agile Approach
• Utilize various Agile approaches, e.g., SCRUM, ScrumBan, etc.
• Increase customer participation
• Iterative development, testing, and acceptance
– Two to four week increments, or “sprints”
– Results in functional, releasable code
• Agile release planning using product road maps
• Quality enhanced through:
– Frequent code reviews
– Pair programming
– Continuous integration

The Agile Difference – USPS Success Examples
• Program Registration
– First USPS Agile project
– Large application utilizing multiple SCRUM teams
– CRGT installed and configured USPS corporate-wide standard Agile
management tool
• PostalOne! Transition
– Application accounts for more than 60% of the total USPS annual revenue
– Complex application with numerous modules and interfaces
– CRGT transitioned portions of PostalOne! development to Agile practices
– Customer participation increased with transition
• Additional Postal Service Applications Transition
– Initiated migration of additional postal applications to Agile
– Standardizing software and processes to increase quality
– Goal is all postal applications under Agile where possible

Big Data Analytics

Big Data Analytics
• Full lifecycle services from planning through implementation for data warehousing and
business analytics. We help customers to integrate data and transform it into
information that can be used to manage and improve business processes.
– Enterprise data warehouse (EDW)
– Enterprise data modeling
– Operational data store (ODS)
– Business intelligence (BI)
– Analytics (business, predictive, data)
– Dashboard and scorecards
– Geospatial visualization and analytics
– Financial analytics
– Data visualization
– Mobile BI
• Primary functional areas:
– Federal financials
– Human resources
– Loan analysis
– Emergency response
– Field enforcement (inspection support)
– Case management

Data Analytics
• Strategy and Planning
– Current assessments
– DW Roadmap
• Data warehouse design and
development
– Data warehouse architecture
– Dimensional data modeling
– Extraction, transformation, and
loading (ETL)
• BI/Analytics/Reporting design
and development
• DW/BI O&M cost reduction
toolkit

Data Analytics
• Foundation in data warehouse and analytics
• Big data implementation experience using Hadoop
• Investment in big data technologies
– R&D Working Group
– Hadoop Solution Center
– Endeca unstructured data discovery
– Trained and certified staff
• Big Data thought leadership
– Whitepapers, blog, industry conferences
• Big Data vendor partnerships
– Cloudera
– Oracle
– Informatica
– MarkLogic
– ParAccel
– MicroStrategy
• Leverage existing vendor relationships and expertise – focus on Hadoop and
several niche vendors

Data Analytics
We are a thought leader in Data Management and Analytics Solutions
• Over 30 implementations
– Numerous business functions
– 17,000+ users, extranets, etc.
• 40+ presentations at national vendor conferences, TDWI, industry
forums, etc. - co-presentations with Sprint Nextel, Fannie Mae, GSA,
and Military Health
• Accredited data analytics professionals
• Technology Solution Center
• Data Analytics Blog

Cyber Security

Information Assurance and Security
• Protection for client infrastructure,
systems, and critical business data
with best-practice IA solutions that
span the full project lifecycle
• Expertise includes:
– Enterprise event management and
monitoring
– Security device management
(Firewall/IDS/IPS)
– Compliance logging and reporting
– Incident response and investigation
– Managed vulnerability assessments
(external/internal)
– Security operations center
management
– Security program development and
documentation
– Security awareness training
– User provisioning and enforcement

Cyber Security and Operations
• Build and maintain a cadre of cyber professionals within a Cyber Center of
Excellence capable of reacting to client mission needs as they apply to the Five
Pillars of the US Strategy for Cyber
• Recognize the Cyber Space Domain for Warfare
• Implement proactive defenses
• Enhance critical infrastructure protection
• Provide collective defense mechanisms and policies
• Advance our client capabilities in conjunction with technological change
• Expertise includes:
– Computer network exploitation
– Computer network attack
– Computer network defense
– IT forensic analysis
– Vulnerability assessment
– Penetration testing
– Cyber intelligence and analysis
– Critical infrastructure protection
– Training

C.L.E.A.R.
• Customer service
– Mission success without compromising security
– Transport reporting and communication
• Leadership
– Strong relationships across the cyber community
– Focused of mission, risk, and mitigation
– Intelligent stakeholder interaction
• Evidence of success
– Cost realism and control
– Susceptibility to attack
– Mitigation response time
• Adaptability
– Creative approach to complex security problems
– Vast network of cyber professionals available to consult
– Active and constant recruiting activities
• Resources
– People, processes, and technology
– Training (employees and clients)
– Awareness campaign

C.L.E.A.R.
• Client mission comes first
• Security is no longer the “no” in innovation

Mobility

Mobility Challenges and Considerations
• Developing a comprehensive mobility strategy that addresses:
– Meeting end users’ high performance expectations already established by
consumer-grade mobile technologies.
– Changing the mindset of IT staff from a ‘standardize and lock-down standard
operating environment’, to one with a more agile view of the world
– Standards compliance (FISMA – NIST, NSA, DoD, DISA, and OMB)
– Security Regulations (FIPS 140-2, 201-1)
– Certification & Accreditation (C&A)
– Identity access management and role-based access controls to disparate
enterprise data.
– Governance Process for mobility services and infrastructure Mobile Device
Management (MDM) and Mobile Application Store (MAM) – i.e. DOD
Implementation Memorandum
– Application verification process

Enterprise Mobility Services and Capabilities

Mobile App Development Services and Expertise
• Cross-platform development expertise
• HTML5/CSS3/JavaScript
• PhoneGap, jQuery, Sencha Touch
• Native device development
• iOS, Android, Blackberry, Windows
• Web-enabled enterprise applications
• Mobile app development and deployment
• Enterprise app store solutions
• Custom native, HTML5, and hybrid apps
• Conversion of legacy enterprise applications and
implementation of mobile-friendly apps

Infrastructure
Optimization

Infrastructure Design and Operations
• Data centers
• Network infrastructure
• High availability architecture
• Desktop support
• Managed services
• Business continuity planning
• COOP and disaster recovery

Call Center Operations
• Enterprise help desk/call center
solutions for any degree of scale
requirements. Includes:
– Help desk
– Maintenance/Break-fix
– Asset management services
– Telephony design engineering
– Network and systems monitoring
– Comprehensive managed hosting
services from our highly redundant, 24x7
operations facility in Dallas, Texas

Cloud Services
• Expertise in helping clients navigate adoption for varied models of cloud
computing to:
– Establish broad virtualization
– Self-service capabilities
– Resource pooling
– Rapid scalability
– Ubiquitous network access via a fully managed and
measured service plans
• Cloud services include:
– Strategy and roadmap development
– Migration assessment services
– Business case development
– Environment architecture and design
– Application transformation
– Testing as a service
– Managed services for enterprise applications

Physical Security Solutions
• CRGT Nexus is an advanced Physical Security
Information management solution for situational
awareness, driving comprehensive Command &
Control.
• Our platform integrates multiple systems,
cameras, sensors, and networks to collect, fuse,
process, and share real-time information.
• CRGT Nexus was designed by users—security and
emergency personnel and first responders. It’s
easily customizable by users and provides a low-cost,
flexible, scalable solution.
• Some discriminators include:
– Policy-based process guidance for critical alerts
spanning multiple security elements
– Standardized alerts, alarms, and interfaces maximizes
ROI
– Integrated view with real-time situational awareness
enables quick and appropriate response

Enterprise Energy Management
• Federal mandates require that
government organizations reduce their
energy consumption 30% by 2015.
• Agencies require an enterprise strategy
for energy management that will also
scale and conform to the existing
technical architecture.
• We have partners for metering solutions
and robust manage/control systems.
From that point, our personnel ensure
the data integrates with other related
systems (e.g., utility, facilities, finance).
We provide secure business intelligence
in the form of interactive dashboards.
• We tailor weather normalization
approaches for each type of project.
Example: USPS recognized the need for an open
standards approach to standardize data collection
across its metering platforms. CRGT designed and
developed an architecture that ensures
standardization, security, and scalability. We are
currently implementing the solution for the pilot
program.

IT Services
Management

Program Management and Business Analysis
• Portfolio and project management
• IT governance
• Business continuity management
• Risk management
• Business impact analysis
• Acquisition support services

Information Sharing
Agencies demand access to better information
• Whether they seek internally or externally-facing solutions,
agencies seek elegant solutions to present a seamless view of data
from many sources.
• From federated to un-federated data, clients want customers to
reduce the time it takes knowledge workers to find answers.
• Solutions require sophisticated security and Web 3.0 capabilities.
• Experience for visual solutions using open-source technologies.
• Trend within agencies and cross-domain for common-focus:
– IC: intelligence
– Health-care: cross-domain to include HHS, VA, IRS, FBI in some cases
– DISA/DoD: Warfighter support
– GSA: Procurement

Enterprise Data Management
• CRGT offers proven experience managing
vast amounts of data for some of the largest
organizations in the world.
• Our EDM practice focuses on ensuring the
integrity of the data throughout the lifecycle
of information within an organization to
include evidentiary artifacts.
• EDM provides an organization with a road
map that addresses key activities such as
data stewardship, governance, standards
and integration across the enterprise.
• Success results in the organization being
able to realize the value of their data by
making it actionable.

Application and Software Development
• CMMI ML3 for software
development
• Full SDLC methodology from
CONOP to operational system
• Legacy system modernization
• Portal development
• Native and hybrid development
solutions for mobile applications

Geospatial Analytics
• Predictive analyses of location-based
data for business decisions
– Algorithms behind the scenes correlate
multiple data sets and answer the
question: “What if…?”
– Proven experience working with vast data
sets, including data cleansing and geo-coding
• Examples of applications
– Real property space optimization – USPS
– Toxic release inventory – EPA
– Budgetary impact on dialysis funding –
leading pharmaceutical company
– Fleet replenishment analysis – DOT
– Route optimization – leading sporting
goods manufacturer

Systems Integration

Systems Integration
• Formal SDLC methodology
• Enterprise architecture
• Systems Engineering Lab
• Enterprise systems
management
• COTS and GOTS integration
• Custom software integration
• Unit, systems, and load testing
• Configuration, release, and
deployment methodologies

Systems Integration
• What we offer
– Enterprise architectures
– Highly scaled solutions
– Systems Engineering Lab
– COTS and GOTS integration
– Custom software integration
– Cloud based integration
– Unit, systems, and load testing
– Holistic operations

Systems Integration (cont.)
• How we provide
– Formal SDLC methodology
– Configuration, release, and deployment methodologies
– Vertical integration
– Star integration
– Horizontal or Enterprise Service Bus (ESB) integration
• Impact
– Economies of scale
– Less redundancy
– Lower costs
– Seamless flow of information

Recent Successes

US Postal Service – Project Phoenix PMO Support
• Challenge: Project Phoenix is an integrated multi-channel
effort, aimed at individual and small business
customers for the purpose of improving customer access
through usps.com, call centers, and other channels.
USPS sought our assistance in managing this large-scale
effort.
• Solution: Provided PMO support, including performing
security evaluations, managing software development,
providing software updates to Phoenix, and maintaining
project schedule, risk mitigation, resource allocations,
and budget. Participated significantly in developing help
desk software and managing software rewrites to
overhaul call center functionality; provided a Project
Coordinator to represent the USPS Facilities Project
Manager.
• Success: Major overhauls have been deployed to
usps.com and call centers, which continue to enhance
USPS customer access. CRGT continues to support PMO
efforts in updating/modernizing call center software.

US Postal Service – Mobility Prototype
• Issue: USPS has been losing revenue in recent years and needed to
implement innovation that would generate business and increase
revenue.
• R&D Budget: They were willing to invest in IT infrastructure as part
of their innovation solution, but had to see the benefits through a
pilot before committing further investment.
• Mobility Investment: As mobile technology usage is the current
market trend, USPS wanted to explore possibilities of using mobile
apps to their best advantage before investing in enterprise-wide,
mobile solutions.
• Mobile Pilot: USPS requested CRGT develop a mobile pilot to
demonstrate cost savings and revenue generation for while proving
the capability of CRGT in building a robust, platform independent
mobile solution, and the necessary support and guidance from
inception to deployment.

US Postal Service – Mobility Prototype (cont.)
• Challenge: Most USPS customer products and
services were limited to access through a desktop
or laptop Web browser. USPS sought superior
user experience through on-demand access
across multiple devices/platforms, and a mobile
proof-of-concept pilot for revenue generation
opportunities.
• Solution: Utilizing a small team, CRGT developed
within a 90-day period a highly-robust mobile
prototype for iOS and Android using modern web
tools and technologies such as HTML5, CSS3,
JavaScript Web SQL API, PhoneGap,
jQuery/jQTouch, Sencha Touch, Facebook
integration, and more.
• Success: Provided mobile platform for revenue
generating services such as “Shop Bot”, and “My
PO Box” as well as providing easy connectivity to
existing Postal services.

US Postal Service - VRAT Mobility
• Challenge: When remotely surveying postal facilities
with limited or no network/computer access, users
print a hard copy of the survey, complete the survey,
and later re-enter the same data within VRAT online
application when they get back to office.
• Solution: CRGT developed an HTML5-based mobile
solution enabling the use of Postal issued mobile
devices within their secured network with single sign-on
authentication. This allows users to download
surveys to their mobile devices, complete the surveys
at their convenience and upload them anytime from
any point of online connectivity.
• Success: Hundreds of users rely on VRAT to survey over
30,000 facilities. End user productivity has increased
exponentially. Users may now complete their surveys
in a timely manner, freeing time for other tasks and
thereby resulting in significant cost savings for the
Postal Service.

Leading Sporting Goods Manufacturer – GIS
• Challenge: The company had announced
it would launch the sports watch at the
CES Show in Las Vegas in 2011. They
needed a partner with GIS expertise to
manage the big data the running routes
would pose.
• Solution: CRGT worked with the
company’s choice of TomTom for a
mapping tool by taking the routes
uploaded by the USB-port of the watch.
The 600 million data points quickly grew
to more than a trillion. We created a
rendering solution that met consumer
demand.
• Success: CRGT helped the company meet
their launch deadline and has continued
to meet the need of its growing consumer
market with big data challenges on the
GIS platform.

US Patent and Trademark Office – Data Warehouse
• Challenge: The USPTO needed to modernize
and streamline an aging data warehouse and
reporting system, involving a redesign of the
ETL and reporting layer and a complete
overhaul of the existing architecture.
• Solution: CRGT developed a state-of-the-art
enterprise data warehouse
– Designed and implemented new infrastructure,
including utilizing virtual servers for
development and test environments
– Managed upgrades of the database and
reporting software, introducing auditing
capability and reducing licensing fees
– Designed new ETL and reporting system,
improving the accuracy of the data in the EDW,
eliminating over 400 redundant reports, and
automating scheduling
• Success: CRGT become the trusted source for
Data Analytics at USPTO and counseled
executives on Information Strategy.
Additionally, CRGT decreased support costs by
28% in the first two years, by reducing the
demand for helpdesk support and eliminating
60 hours of labor to distribute reports each
month.

General Services Administration – Data Warehouse
• Challenge: GSA needed technical services to manage the day-to-day
operations for the Federal Acquisitions Services (FAS) data
warehouse.
• Solution: CRGT managed the day-to-day operations for FAS data
warehouse supporting more than 1,500 users with over a 1,000
reports
– Conducted fiscal year end report conversion and modernization effort,
reducing development cycle from over 3,000 hours to 160 hours
– Implemented an Agency-wide Single Sign-On in under three months
– Implemented Agile Scrum Methodology for all custom application and
development tasks
• Success: By implementing Agile and reducing development time,
CRGT decreased support costs by 31% in first two years. Overall
usage has increased while user support requests have decreased by
more than 50%.

Social Security Administration – Business
Intelligence
• Challenge: The SSA needed to improve system performance and user support
for the Business Intelligence Gateway (BIG) system.
• Solution: CRGT developed the BIG System Monitoring Toolset and a User
Support Center.
– Developed a real-time monitoring infrastructure with customized alerts for hardware
warnings and failures, service stoppages, backup monitoring, checks for orphan processes
– Implemented a log manager which in addition to sending real-time alerts, providing
historical incident reporting and trending
– Designed a ticketing system with a searchable knowledge base that provides a user with
suggested solutions, reducing the number of tickets received by the help desk
– Implemented an automated reporting system for the support center providing trending on
how many tickets were received, pending, and completed by day
• Success: Before CRGT implemented the BIG System Monitoring Toolset, the
support team was entirely reactive, now the support team is proactive and
resolves potential issues before they occur, maintaining an uptime of 99.92%.
Additionally, the BIG Support Center, which supports 5,000 users across 50
different programs and offices, decreased costs by 31% in first two years by
reducing the number of tickets received and increasing the number of tickets
resolved in one day by 20%.

USCYBERCOM J3 Support – Cyber
• Challenge: USCYBERCOM sought a cost-effective
solution in providing technical services in developing
Cyber Warfare strategy (CNO, CAN, CND, CNE and IA).
• Solution: CRGT partnered with Booz Allen Hamilton to
establish and execute methodologies for conducting
cyber warfare and provide 24x7x365 near real-time
support in the Joint Operations Center (JOC):
– Receive, track and maintain the current DoD GIG Operation
– Provide situational awareness of the health, performance,
availability and reliability of the DoD GIG
– Support to DoD GIG Operations (GIGOPS) Mission Lead (ML)
and assist developing and refining SOPs and daily procedures
within the JOC
• Success: CRGT provides Joint Operations Center (JOC)
support 24x7x365 using qualified and flexible cyber
staff to meet the critical needs of the DoD GIG.

US Postal Service – eApprover Mobility
• Challenge: USPS needed mobile versions of
USPS’s approval workflow system, eApprover,
for use on Blackberry, iPhone, and Droid
operating systems with tight budget and time
constraints.
• Solution: Developed a approval workflow
across these applications to allow USPS
managers to approve a variety of requests
while on the go through the eApprover
application that runs across multiple operating
systems.
• Success: Using an Agile methodology to ensure
collaboration and success, CRGT created
mission a critical application for use on mobile
devices to support the USPS in its mission to
enhance efficiency and reduce operating costs.

US Army Knowledge Online – ‘GoMobile’ Program
• Challenge: US Army was looking to reduce cost and avail new
options for service members and their families to access services
remotely to include the Oracle Communications Suite, without
compromising security guidelines or network integrity.
• Solution: CRGT designed and developed the Go Mobile Army
Mobility Platform, which was one of the largest Secure Mobility
Programs inside the Federal Government to date.
• Success: Project chosen as the 2011 U.S. Army Acquisition Corps
Annual Award winner and 2011 Computerworld Honors Program
Laureate. Project team chosen to lead group within DoD to work
with DISA on STIG (Security Technical Implementation Guide) for
iOS and Android Devices and as Sponsoring group for
writing/approval of Windows Mobile STIG, Dell Android STIG, and
iOS Interim Security Implementation Guide.

U.S. Army – Army Knowledge Online (AKO)
• Challenge: The U.S. Army sought a cost-effective solution that would enable
more efficient, advanced, and secure knowledge management, along with
collaboration and information sharing across the globe.
• Solution: CRGT designed and developed the AKO program:
– Encrypted internet solution that integrates diverse, COTS applications into a user-friendly
knowledge management portal
– Fast, secure, worldwide access to a wide range of information and tools
– Warfighter support (e.g., forms and regulations, installations, change-of-station
information, communities of interest, Army news, and AKO Knowledge Center)
– Continued operations and maintenance support, including portal software
integration, data center management, managed hosting, information assurance,
physical security, help desk services, asset management, and acquisition services
• Success: AKO became the authoritative global portal and e-mail solution for
the US Army and their families to offer secure communications and diverse
application services no matter where they are stationed. Allows soldiers to
communicate securely with their families, other soldiers, the civilian
workforce, authorized contractors who support our Army at war, and all active
and retired Army, Army Reserve, and Army National Guard personnel.

US Postal Service – Facility Management Program
• Challenge: Optimize operations by reducing
the number of leased and owned facilities
from 36,000 to 25,000 while maximizing use
of modern equipment and minimizing impact
to employees.
• Solution: CRGT provided a visualization
solution that accounted for available square
footage in a facility, the amount of driving
time added to carrier routes for a given
property move, the ability to terminate
leases, and the impact of relocation on
employees. The application provides a
feasibility analysis of various optimization
efforts, thereby reducing an effort that
previously took weeks to complete to mere
seconds.
• Success: USPS is realizing their goal of adding
$150 million per year to the bottom line.

US Postal Service – Enterprise Energy Management
• Challenge: The USPS has elected to follow the Federal
mandates require that government organizations
reduce their energy consumption 30% by 2015.
• Solution: CRGT worked closely with the USPS to identify
the most significant opportunities for energy reductions
were and designed a strategic plan. We then created an
enterprise energy management system that pulls data
from disparate systems—including meters, finance,
utility, and facilities—to render a complete picture. We
also enhanced it with normalization capabilities for
both weather and operations.
• Success: The USPS has an open standards approach
across its disparate metering platforms, which ensures
standardization, security, and scalability. After a
successful pilot, we are moving forward together to a
complete roll-out across 30,000 facilities nationwide.

US Postal Service eFleet – Financial Management
• Challenge: The USPS operates a nationwide
fleet of over 200,000 vehicles. Historically,
drivers used oil company credit cards to pay for
fuel, oil, repairs, and other operating expenses.
Invoices were processed and paid manually,
which was slow, expensive, and prone to errors
and fraud.
• Solution: Within a few months, CRGT had
deployed an automated eFleet system into
production. Security measures were
incorporated to manage access for all 16,000
users and help reduce fraudulent activity.
• Success: Since implementation, the system has
enabled the agency to streamline payment
processing, recouping over $30 million in
exempt fuel taxes, and detecting fraudulent
credit card purchases. The eFleet system won a
prestigious “Top 5” Excellence.gov award.

Defense Logistics Agency/Department of Agriculture
– Network Monitoring
• Challenge: Provide 24/7/365 network monitoring
to multiple customers with nationwide operating
locations.
• Solution: CRGT provides highly technical staff at the
centralized Dallas, TX Enterprise Operations Center
which provides redundant communications and
power as well as a fully mirrored COOP site in
Peachtree City, GA.
• Success: CRGT has maintained the strictest of
service levels with zero discrepancies for over the
past four years. Our technicians respond to
customer outages in under 15 minutes alerting
subject matter experts who resolve issues and
maintain superior network “up time” rates.

Department of Energy, National Nuclear Safety
Administration – Service Desk Transition
• Challenge: Due to relocation to a facility smaller by
75%, customer requested relocation of Tier 1 IT
Service Desk support to an off site facility.
• Solution: CRGT developed a transition plan to move
all Tier 1 Service Desk calls to its Dallas Enterprise
Operations Center.
• Success: Over a period of three months CRGT
relocated or hired staff for the Dallas facility,
duplicated operations to accept calls at both
locations and then cut over 100% Tier 1 Service
Desk duties. Utilizing economies of scale the
customer is getting greater support for the same
funds while increasing the ability to exceed service
levels.

Chemical Materials Agency – Systems Integration
• Challenge: CMA sought a true integration project
partner, requiring a broad scope of information
technology services.
• Solution: CRGT provided a range of critical need
services that included the following services:
– Developed and deployed operational help desk
services for 1,300 CMA users
– Provided electronic data and document services
– Streamlined network management architecture
– Implemented and administered a document
management system with a Web-based user interface
– Delivered business process reengineering services
• Success: CRGT implemented and maintains a
virtual server environment for CMA, making it
notably one of the first Army organizations to
achieve comprehensive virtualization and SOA
alignment.

Department of Defense – Space Based Infrared
System (SBIRS)
• Challenge: The DoD concluded there was a need for
expansion in theater missing warning capabilities and began
planning for an improved infrared satellite sensor that would
support both long-range and short-range theater ballistic
missile warning and defense operations.
• Solution: CRGT’s staffing experience in legacy Defense
Support Programs (DSP) fostered quality engineers, operators
and analysts with the experience and knowledge needed to
develop the 21st Century system (SBIRS). Lockheed Martin
and Northrop Grumman rely heavily on CRGT personnel to
support the mission in all three critical areas of SBIRS:
– SBIRS High – development of space sensors operating in
geosynchronous earth orbit and high elliptical orbit.
– SBIRS Low – development of scanning infrared sensors designed
to acquire ballistic missiles in the early stages of flight.
– Ground Segment – Mission Control Station (MCS) operators and
analysts.
• Success: CRGT personnel have been critical team members in
the development, launch, and operation of every SBIRS
sensor.

Army Medical Command – Project Transition
• Challenge: Retained qualified staff from
incumbent contractor who under valued
employee worth.
• Solution: In concert with contract team
members CRGT provided solution to resolve
pay discrepancies moving to a Services Contract
Act based pay system. Creating three tiers of
labor categories each employee was fairly
compensated and had room to grow.
• Success: CRGT maintained 100% of incumbent
employees who in most cases received
increased benefits and pay. These hard
charging individuals ensured zero risk during
transition and continue to provide superior
support to CRGT and our customer.

• Please contact Sal Fazzolari at
– 703-902-1222
– sfazzolari@crgt.com
• Corporate Office:
– 11921 Freedom Drive, Reston VA 20190

CRGT Inc. Detailed Corporate Overview

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