Nuance Analyst Meeting02_18_10
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Slide deck from Nuance Industry Analyst Meeting.
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Nuance Analyst Meeting02_18_10
- 1. Industry Analyst Briefing February 18, 2010
- 5. Nuance Document Imaging Division Winter 2010 Analyst Briefing Robert Weideman General Manager and Senior Vice President February 2010
- 6. Mobile Solutions in Over 3 billion Phones, Cars & Navigation Systems 4,000 Healthcare Institutions More than 8 billion Customer Care Interactions Annually Over 21M Registered Desktop Users & 100,000 MFP Solutions
- 13. Nuance - Global Reach 6,000 Strong NORTH AMERICA PAN-EUROPEAN ASIA-PACIFIC 500 + Imaging Software Professionals in 12 Countries
- 21. Canon-Nuance Partnership for Success Dennis Amorosano Canon USA Senior Director Solutions Marketing & Business Support February 2010
- 22. Expanding from Print to Productivity [Thinking Beyond Scan to Email] Dennis Amorosano Sr. Director Solutions Marketing & Business Support Production Systems Divisions
- 23. Information Tasks: Time Spent in Enterprise per worker 13 8.8 8.1 6.4 6.2 6.0 5.2 4.4 4.0 3.7 Source: IDC. Hidden Costs of Information Work: A Progress Report. May, 2009. Doc # 217936 Cost of Information Tasks Avg, hour per worker per week Knowledge workers spend a lot of time communicating/ collaborating Information with team or customer using PC network rather than thinking or making their business decisions. 1 Year + 1,000 Employees = $6M Loss due to cost of Information Tasks
- 24. A Long-Term Partnership eCopy Confidential 02/21/10 USA Canada 1996 2000 2003 2004 2005 2007 Europe Japan Australia Singapore Hong Kong India Canon Electronics 2008 South America Malaysia Indonesia * * *
- 26. Canon & eCopy Customers North America
- 27. Canon & eCopy Customers Europe
- 29. Robust Compatible Product Line
- 30. Scanning’s Historical Use Case
- 31. What is the Future of Scanning? Personalization and Business Process Automation Next Generation Security and Connectors Second Generation eMail Scan to File First Generation Canon and Nuance are ahead of the curve
- 34. Personalization for any Industry General Business Healthcare/ Medical Financial Services Education Legal Manu-facturing Invoice Processing Patient Admittance New Customer Sign Up Enrollment Applications Case Management Engineering Change Orders Expense Report Processing Patient Records Management Mortgage Processing Financial Aid Packages Client Records Management Project Collaboration Resume Management Insurance Payment Processing Loan Processing Student Records Management Contract Management Supplier Management … . And more ….
- 38. Driving a New Standard Personalized Access Knowledge Worker Effectiveness Upstream Image Processing Simplified Workflow
- 39. THANK YOU
- 40. The Network MFP 2010: Document Solutions for Every Office, Every Office Worker February 2010
- 43. What has Limited “eCopy”-type Solutions? BUSINESS PROCESSING (Invoice, Data, Classification) PRODUCTION Capture Ad-Hoc Capture Specialty Niche Batch Centralized Personal, Ad-hoc Distributed Every Office Worker Measureable ROI
- 44. eCopy as the MFP Solution Platform BUSINESS PROCESSING (Invoice, Data, Classification) PRODUCTION Capture Ad-Hoc Capture Specialty Niche Batch Centralized Personal, Ad-hoc Distributed Every Office Worker Measureable ROI Office Productivity
- 47. 3) Platform Connects Front Office to Enterprise/Cloud Accounting Dept Ad-hoc Scanning Cloud Services HR Dept Legal Dept Enterprise environment Front-office Scanning Enterprise Applications
- 49. eCopy ShareScan – The MFP Solution Platform eCopy Document Distribution eCopy Connector Services & SDK eCopy Document Conversion Services eCopy Document Services SDK eCopy Solution Pack for Invoices eCopy Solution Pack for Receipts 3 rd Party Document Services eCopy Solution Pack for Hospital Admissions eCopy Solution Pack for Legal 3 rd Party eCopy Solution Packs eCopy Administrator Dealer Services Professional Services
- 50. Document Services February 2010
- 51. The Network MFP 2010: Document Solutions for Every Office, Every Office Worker February 2010
- 52. eCopy ShareScan MFP Scanning Platform DISTRIBUTED FRONT-OFFICE SCANNING eCopy ShareScan ® DESKTOP DISTRIBUTION Unique Connectivity to Desktop Workflow Document Assembly Document Conversion PDF Collaboration Desktop>>ECM>>WFlow
- 53. eCopy ShareScan MFP Scanning Platform DISTRIBUTED FRONT-OFFICE SCANNING BUSINESS ENTERPRISE CONNECTIVITY eCopy ShareScan ® DESKTOP DISTRIBUTION Document Management Cost Recovery Information Management E-Mail Fax Server
- 54. eCopy ShareScan MFP Scanning Platform eCopy ShareScan ® DISTRIBUTED FRONT-OFFICE SCANNING AUTOMATIC DOCUMENT PROCESSING BUSINESS ENTERPRISE CONNECTIVITY DESKTOP DISTRIBUTION SDK Plug-In Document Services
- 55. eCopy ShareScan – The MFP Scanning Platform eCopy ShareScan ® Document Management SDK Plug-In Cost Recovery Information Management E-Mail Fax Server Document Services
- 57. THANK YOU!
- 59. Jerry Blaine CEO & Founder [email_address] WELCOME Nuance and Analysts
- 63. Technologies to Watch Chris Strammiello Vice President, Marketing & Product Strategy February 2010
- 64. eCopy ShareScan – The MFP Solution Platform eCopy Document Distribution eCopy Connector Services & SDK eCopy Document Conversion Services eCopy Document Services SDK eCopy Solution Pack for Invoices eCopy Solution Pack for Receipts 3 rd Party Document Services eCopy Solution Pack for Hospital Admissions eCopy Solution Pack for Legal 3 rd Party eCopy Solution Packs eCopy Administrator
- 67. New York City Housing Authority — Forms Processing for the Office Worker Submit Paper Change Form Tenant #123 Number of Dependents OCR John Smith ? DATA AVAILABLE TO HQ IN REAL-TIME Update Tenant #123 ORACLE SIEBEL
- 72. PDF Reader Conversion Server Nuance PDF Reader Nuance Document Conversion Server (DCS) With PDF file open in Reader select the View as Word option. Your file will be securely uploaded to NuancePDF.com , the document conversion server. Select the type of file you want your PDF converted to. Choose from Word, Excel, RTF and WordPerfect . Enter the email address for delivery. Click Go. Your converted file will be delivered to the address provided. After clicking “Go” the user will be presented a Thank you page with Upgrade offer for Pro 1 2 3 1 2 3
- 73. Improving MFP User Experience February 2010
- 76. Innovative Solutions at the Key Press Level With just a few key presses or screen touches users can… … Input words (e-mail messages, cover pages, keywords) … Find things fast (settings, contacts, email addresses) … Launch applications (e-mail client, fax application, scanner…) SMART KEYPAD: Accelerated Navigation
Editor's Notes
- These are the associated tasks and deliverables. Iterative waterfall approach, process review between each phase.
- Here is the good information come from IDC about hidden cost of information tasks for knowledge workers. As you can see here, the knowledge worker spend a lot on time to communicate / collaborate information with team or customers by using network devices rather than thinking or making decisions.
- eCopy, Inc. 02/21/10 eCopy Confidential
- eCopy, Inc. 02/21/10 eCopy Confidential
- eCopy, Inc. 02/21/10 eCopy Confidential
- 02/21/10 02:09 Vertical Mkts_healthcare_v3.ppt Healthcare professional logs into the device Selects the “Admissions: scan for EMR import” from the WFC screen. Remember to point out the other WFC buttons that are specific to healthcare workflows. Emphasize that the work flow takes only one touch of a button. (note that it is common for an Admission doc to be filled out by hand by patient, so there is a paper workflow) Healthcare professional is then prompted at the device to enter the index values. (mention that Canon will be releasing soon a utility that will allow for custom naming of the index fields that show up on the device). For this demonstration the example index values will be patient name and SSN.
- Talk Track With this new desktop editing tool, the document can now make a pit stop, if necessary , at the desktop before being directly sent to the DM system Click once for animation And at the desktop, Sally can now add other electronic files such as Word and excel, make annotations Click once for animation and convert to PDF. Click once for animation Click once for animation She can even add the indexing information from her desktop Click once for animation You can even save from PaperWorks to DM systems such as Sharepoint. And now the final document can be sent back to the DM system with the indexing information Click for next slide
- MFP embedded architectures Value is not just in copying and printing? Support for ISVs varies widely Most OEM’s offer base set of APIs to access functionality of the device Image acquisition, interface design and device control is manual Platforms are divided into two camps: embedded web browsers or Java New device hardware is ripe for applications Significantly more resources Larger touch screens Full hard keyboards
- eCopy, Inc. 02/21/10 eCopy Confidential
- eCopy, Inc. 02/21/10 eCopy Confidential
- eCopy, Inc. 02/21/10 eCopy Confidential
- eCopy, Inc. 02/21/10 eCopy Confidential
- Template approach Free form approach Usability key Adaptability to all depts
- New York City Housing is a good example of the distributing the production scanning capabilities to your average office worker. In this example, the MFP is not only a device that scans the document but it also facilitates the quality control by playing back the data that is read by the zonal OCR software. In this example the Tenant number is read and the MFP prompts the user to confirm that the change form applies to the right user. Then a change is read and the Oracle Siebel system is updated in real time. Typically this would have been handled with a production capture system and it could have taken days for the form to travel by interoffice mail and put in the queue to be scanned by the operator and then sent back to the original user for QC. This becomes a faster and more efficient process by pushing the document capture out to the document owner.
- Autoredact……context highlight……..excerpt reports…..etc Let’s talk more about Paper search services for the MFP, which Robert showed during his presentation. We really think the combination of this type of joint hardware / software solution could bring a whole new level of value to the user when it comes to working with paper documents. More specifically here’s how it works: -- Selects destination: e-mail, desktop, repository, collaborative application -- Enters text string -- Scans document -- Gets PDF with highlighted or redacted text string Imaging being able to find all the places where a certain text string was used and automatically redact it. Imaging only needing to read the part of the document that is pertinent to what you are looking for.
- The power when document isn’t in hand…..use case? Magazine example….getting dumber
- eBook readers have garnered a lot of attention lately. Office workers are dying to use these devices for more than just reading books. Most already read PDF, but there are format issues. And what about that research report that is on paper. It would be
- What to discuss here….. Affordability for small businesses….less infrastructure and IT demand……. Agility of service deployment, partnership and adoption