Biometrics Technology Showcase Europe 27 June 2012 | 9.00am - 5.20pm | Radisson Edwardian Vanderbilt Hotel, London, UK http://www.biometricsinstitute.org/events.php/370/technology-showcase-europe

1. Sebastian Reeve
Director of Products & Strategy, EMEA
1 ENTERPRISE SOLUTIONS

2. Global leader in Speech Solutions
Employs more than 7,000 20 million voice biometric
people worldwide voiceprints in production
Automating 10
More than 35 billion customer
global offices interactions annually
Speech, text and
Over 200 speech apps on 6 billion
scientists in R&D mobile devices
FY 2012 revenue Voice technology in
estimate: $1.65 90 million
billion automobiles
Over 4,000 patents, Thousands of
patent families and corporate and government
applications deployments worldwide
2 ENTERPRISE SOLUTIONS
2

3. Speech & Natural Conversation are
Raising Consumer Expectations
3 ENTERPRISE SOLUTIONS

4. Customers Start Every Call Frustrated
?
? ? ?
? ?
Many do not remember Customers have to endure a
passwords or PIN frustrating interrogation process
4 ENTERPRISE SOLUTIONS

5. Turkcell recognizes me
by my voice
• 10,000 Employees
• 7,500 Call Center Seats
• 34m Turkcell Subscribers
5 ENTERPRISE SOLUTIONS

6. Global Bilgi – Turkcell TV Commercial
6 ENTERPRISE SOLUTIONS

7. Benefits to the bottom line
• Consumer client authentication time was
reduced from 25 seconds to 5 seconds.
• Corporate client authentication time was
reduced from 45 seconds to 5 seconds.
• Authentication is fully automated
• Increased self-serve usage
7 ENTERPRISE SOLUTIONS

8. The Largest Voice Biometrics
Deployment in the World
• Over 4.5 million voiceprints
• Objective is to reach 8 million
voiceprints by end-of-year 2012
• Over 10 million successful verifications
• Over 12,000 enrollments per day
Fahri Arkan,
“Customers like the very simple and fast IT AGM at Turkcell
authentication process of only 5 seconds.” Global Bilgi
8 ENTERPRISE SOLUTIONS

9. Detecting Fraudsters
Act./SSN#: 283-738-784
Known Fraudster Known
Account Holder: ?????
Detection
Fraudster!
Address: ?????
Account Balance:
9 ENTERPRISE SOLUTIONS

10. www
Consumers authenticate in every channel
using their voice
10 ENTERPRISE SOLUTIONS

11. Array of intelligent speech solutions for
Public Security
Speaker
Identification
Language Gender Keyword Speech Semantic
Recognition Detection Spotting Transcription Extraction
PUBLIC SECURITY SOLUTIONS
11 © 2002-2012 Nuance Communications, Inc. All rights reserved.

12. Identification of Known Individuals
MATCH
PUBLIC SECURITY SOLUTIONS
12 © 2002-2012 Nuance Communications, Inc. All rights reserved.

13. Identification of Conversations of Interest
EXPLOSIVE
TECHNIQUES
“ it will be necessary‫وسوف يكون من الضروري‬
‫ خلط حامض النيتريك‬to mix the nitric acid and
glycerin ‫والجلسرين للحصول على النتروجليسرين‬
to obtain nitroglycerine.
PUBLIC SECURITY SOLUTIONS
13 © 2002-2012 Nuance Communications, Inc. All rights reserved.

14. Real-time Identification Alerts
Enable
interception
before crimes
are committed.
PUBLIC SECURITY SOLUTIONS
14 © 2002-2012 Nuance Communications, Inc. All rights reserved.

15. The future?

16. + +
VB ASR AI
= Easy, Positive & Immediate Results