1. Susan Vaverchak
11527 Heritage Point Drive
Hudson, FL 34667
(727)860-4950
Education
2010 - Present Certified Medical Assistant (CMA)
2009 - Present Certification in First Aid & CPR
December 2009 Associate’s Degree in Medical Assisting, South College
Asheville, NC 28803
Professional Experience
4/27/2015 – Present Mobile Physician Services – New Port Richey, FL
Patient Care Coordinator
Provides coordinated care to patients developing, monitoring, and
evaluating interdisciplinary care through telephone triage.
Works closely with providers to ensure patients are receiving
proper treatment and care.
Updates medical records prior to each provider visit.
Orients and educates patients and their families by explaining the
role of the PCC, initiating the care plan, providing educational
information in conjunction with the providers related treatments,
procedures, medications and continuing care requirements.
Coordinating information and care requirements with other care
providers; resolving issues that could affect smooth care
progression, fostering peer support, providing education to others
regarding the case management process.
Negotiating and expediting scheduling and completion of tests,
procedures, and consultations; reporting personnel and
performance issues to the clinical manager, maintain ongoing
communication with utilization reviews of patients.
Respects patients by recognizing their rights and maintaining
HIPPA.
Ability to multi-task in a fast paced, hectic environment, as well as
using computer and other office equipment
4/1/2014 – 4/27/2015 Causey Eye Care – New Port Richey, FL
Front Desk Coordinator/Receptionist
Answers telephone, schedules appointments for new and
established patients, registers patients upon arrival and departure,
records medical history and insurance information and enters data

2. into computer system, maintains patient records, completes
insurance forms using diagnostic and procedure coding, maintains
and orders supplies of eyeglass frames and contact lenses,
demonstrates excellent customer service skills and multi-tasking as
well as other office duties
2/1/12 – 6/1/2013 South College Asheville – Asheville, NC
Practicum Coordinator/Medical Assisting Instructor
Instruct students in the Medical Office Procedures, Medical
Insurance & Coding, Patient Education, Medical Assisting I, and
Medical Assisting II
1/17/12 - 2/1/12 South College Asheville – Asheville, NC
2/2/10 – 8/29/10 Allied Health Administrative Assistant
Handles multifaceted clerical tasks (e.g. data entry, filing, records
management, etc.) as the assistant to the Nursing Department
Chairperson, Dean of Academic Affairs, and Executive Director;
coordinated multiple meeting arrangements, maintained database
and ensured delivery of premium service to students. Quickly
become known as the “can-do” person who was responsible,
approachable, flexible, and producer of high-quality work.
1/25/12 - 5/2/12 Asheville Buncombe Technical Community College - Asheville,
NC
Adjunct Instructor
Instructed students for Patient Education course, utilized teaching
resources such as PowerPoint’s, slides, video, handouts, Moodle.
8/17/11 - 12/14/11 Asheville Buncombe Technical Community College –
Asheville, NC
Lab Assistant
Assisted instructor to demonstrate and perform CLIA waved
testing for patients; this consisted of fecal blood occult testing,
urinalysis, hemoglobin, testing blood sugar levels, cholesterol, etc.
Supervised and assisted students performing venipuncture’s and
skin punctures. Demonstrated and practiced safety procedures,
quality controls, and calibration of testing units. Instructed students
on the importance of record keeping for testing performed and
completed.
8/30/2010-1/14/2012 Mountain Area Health Education Center — Asheville, NC
Certified Medical Assistant
Served as a key member of interdisciplinary healthcare team for a
busy family medical practice. Assisted several MDs as well as PA
team in ensuring optimal patient care and smooth daily functioning

3. of office. Under the direction and supervision of the physicians,
performed and administered medications, immunizations, EKGs,
ear washes, PFTs and other patient services. Assisted in minor
surgical procedures. Documented and maintained appropriate and
accurate patient medical records. Contacted patients to advise of
test results, instructions from the physician and scheduled any
necessary visits. Assisted and responded to all patient inquiries.
Maintained strict confidentiality of all information within the
facility per HIPAA regulations. Performed any and all front office
functions as needed as well as other duties.
Professional Memberships
Certification for Medical Assistant – ID# 2422759
American Association of Medical Assistants
Professional Development
6/14/12 Certificate for completing Teaching & Learning Workshop
3/16/12 Certificate for completing Motivation and Personality in the
Workplace Workshop
1/16/12 Certificate for attending Information and Instructional Technology
Training
2/2012 Certificate for completing Moodle Workshop
Community Volunteer work at HPH Hospice in Hudson, FL
References available upon request
Letter of Recommendation available upon request