This document provides a summary of Catherine Joy C. Delante's qualifications and experience. It outlines her role as a BPO Mobilization/Transitions Manager at Accenture, with responsibilities including supporting solution realization and service transition activities. Previous roles at Accenture included Corporate Quality and Risk Management Lead, Global Project Management Officer, and Operations Review/Service Management Associate Manager. She holds a Bachelor's degree in Business Management from the University of the Philippines and has extensive training and seminars in areas such as management, project management, operations excellence, and business intelligence.

1. Catherine Joy C. Delante
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT
Unit 2029 Tower 1 SMDC Light Residences EDSA cor Madison Street, Mandaluyong City, Philippines
Cellular Phone No. +63.917.5493080
cjdelante@yahoo.com
ACHIEVEMENTS
September 2013
May 2012
November 2011
July 2010
May 2009
December 2008
January 2006
Accenture’s Youngest Executive in Philippines Delivery Centers
- received Significantly Above Peer Group rating on my 1st
and 2nd
year
Accenture Bayanihan Award
The High Performing Team Award
Accenture Business Services Tower
Accenture Bayanihan Award
The High Performing Team Award
Accenture Business Services Tower
Accenture Core Value: Likha (Value Creator) Award
Accenture Business Services Tower
Accenture Core Value: Value Creator Award
Business Intelligence Team
Best Team Member of the Year
Business Analytics Team
HSBC Young Entrepreneur Awards 2005-2006
 Led 1 of the 20 teams that qualified to 2nd round Business Plan writing contest of HSBC and Asian
Institute of Management (AIM)
GALLUP® STRENGTHS (Top 10)
Futuristic
Relator
Analytical
Strategic
Belief
Responsibility
Restorative
Ideation
Connectedness
Developer
 They are inspired by the future and what could be. They inspire others with their visions of the future.
 They enjoy close relationships with others. They find deep satisfaction in working hard with friends to
achieve a goal.
 They search for reasons and causes. They have the ability to think about all the factors that might
affect a situation.
 They create alternative ways to proceed. Faced with any given scenario, they can quickly spot the
relevant patterns and issues.
 They have certain core values that are unchanging. Out of these values emerges a defined purpose for
their life.
 They take psychological ownership of what they say they will do. They are committed to stable values
such as honesty and loyalty.
 They are adept at dealing with problems. They are good at figuring out what is wrong and resolving it.
 They are fascinated by ideas. They are able to find connections between seemingly disparate
phenomena.
 They have faith in the links between all things. They believe there are few coincidences and that almost
every event has a reason.
 They recognize and cultivate the potential in others. They spot the signs of each small improvement
and derive satisfaction from these improvements.
SKILLS
 Experienced in project/ operations management
 Skilled in Qualitative and Quantitative Analysis
 Experienced in research methods and presentations
 Knowledgeable in Business Objects (BOBJ) and Xcelsius
 Knowledgeable in Microsoft Office 2003/ 2007/ 2010 applications (e.g. Excel, VBA, PowerPoint, Word,
Visio)
 Knowledgeable in Sharepoint 2003/ 2007/ 2010
 Outsourced to conduct Microsoft Excel trainings to beginner-intermediate users
 Outsourced to conduct Technical Skills Assessment to Specialists and below career levels

2.  Key contributions:
a. Sick Leave Due Diligence/ Reconciliation/ Clean-up
• Created the project plan for the overall initiative, and spearheaded the process due diligence
• Loaned to review the existing end-to-end process for sick leave entitlements and accrual per
workforce and employment type, on top of current day-to-day operations’ work
• Recreated a FY12-FY13 storyline of SL usage and balance to identify deductions/ refund due per
employee
• Led the tool’s stress test initiative to ensure accurate accrual, entitlement and balance
computation per employee category, moving forward
b. Travel Insurance Transition/ Due Diligence
 Loaned to review the existing end-to-end process for travel insurance enrollment, accruals and
invoicing, on top of day-to-day operations’ work
 Implemented process efficiencies thereby resulting to Php 3.8M savings during the first quarter of
transition
 Contracted a new vendor, with the help of Procurement team, to provide higher insurance
coverage at more competitive rates
 Served as vendor POC, together with Procurement, in process migration (e.g. technology, process,
financials) and transition
 Ensured 100% enrollment to travel insurance at 3-6days lead time.
c. Travel Insurance Reconciliation/ Clean-up
• Created the project plan for the overall initiative, and spearheaded the process due diligence
 Validated all travel insurance enrollments against all travels booked via Accenture’s affiliated
vendors.
• Did a mass enrollment for all discrepancies found to minimize employee risk
d. Senior Executives Packet
 Designed and created the Senior Executive Packet which provides leadership (a) a consolidated
view of employees who have outstanding action items in relation to certain processes/policies, and
(b) self-help guide in closing out action items before it negatively impact the business and/or the
company as a whole.
e. Functional Teams Metric Scorecard
 Designed and created the Accenture Business Services’ team metric scorecard which rolls-up the
metric scores, as well as provide data cuts based on the following data views: (a) time
component: month, quarter, year, (b) location, (c) deployed to entity
f. Individual/Team Performance Scorecard
 Designed and created the team’s performance scorecard based on the following factors: Business
Operator, People Developer and Value Creator
 Automatically computes and ranks individual and team scores by month, quarter and year
 Served as benchmark for other projects’ scorecard and performance tracking methodologies
g. Automated CDR Validation tool
 Automatically runs validation on newly uploaded files against pre-determined criteria
 When updated, automatically shows the count and rate of failed items
 Saved an average of 8 work hours per analysis
h. Q-Study Verbatim Template
 Automatically pulls and provides data on week/bi-week range, vendor, case notes, and ratings
 Provides a cross-metric analysis on trending, delta, performance and triggers
 Saved an average of 4 work hours per analysis
i. Feedbacks Automation Tool
 Automatically pulls and provides verbatim data
 Saved 8 work hours weekly, which allowed more time for analysis and feedback
 Created at $0 cost for the team
 Presents opportunity for greater cost savings once feedback-related processes are integrated into
the tool
PROFESSIONAL EXPERIENCE
September 2015 –
present
BPO Mobilization/ Transitions Manager
Principal responsibilities include among others:
 Work across clients to provide support during Solution Realization and Service Transition
activities by contributing specialized knowledge and experience of Outsourcing services

3. September 2013 –
August 2015
January 2012 –
September 2013
April 2011 –
December 2011
 Take responsibility of the execution and tracking, issue identification and resolution, and
customer relationship maintenance of identified work streams
 Participate in solution architecture planning activities through the transition of work to activities
may be multi-process and span multiple geographic areas.
Corporate Quality and Risk Management Lead for Accenture Operations (BPO, IO and IC)/
Manager
Quality Assurance
Accenture
Principal responsibilities include among others:
 Drive definition and communication of business requirements for quality processes, policies, and
tools
 Work with leadership to develop and maintain quality processes/ policies, and ensure cross-team
awareness
 Coordinate with Review Boards/Steering Committees for each program to confirm priorities,
agree to policy and process changes, and approve business requirements
 Be the point of contact for program sponsors, leadership, governance team(s) and business
teams
 Work with other teams (e.g., CIO, tools, Quality Service Management) to provide input into
planning, business case definition, scope prioritization, and execution
Global Project Management Officer/ Associate Manager
Geographic Services – People Mobility Management
Accenture
Principal responsibilities include among others:
 Oversees the project status and deployment of (a) seven work streams as a result of United
States Visa and Immigration audit, and (b) eight work streams from Asia Pacific Cross-Border
Benefits audit. These encompass Accenture Delivery Centers across geographies.
 Oversees four (4) towers, each with specialized scope namely:
 Technology
o Operations Lead for RMS Connect, which is the global and primary tool of People
Mobility in all initiation requests for inbound/ outbound travelers, as well as tax
and billing requirements
o This include, but is not limited to:
 Coordinates with People Mobility Steering Committee and CIO
Development team to identify key enhancement initiatives within the
quarterly budget allotted
 Manages enhancement UATs and deployment communications to local
People Mobility teams across GUs
 Trains local SMEs on key RMSc functions but continue to serve as the
overall tool SME for queries and escalations
 Escalations
o Escalations team manages global People Mobility escalations based on its
criticality and business impact
o Manages a global escalations team member situated locally
 Travel Insurance and Compliance
o Manages (a) automatic and (b) manually triggered travel insurance enrollments
for both in-scope inbound and outbound assignees
o Manages financials thereby ensuring projected savings are realized
o Manages travel compliance to immigration requirements thereby minimizing legal
risks and/ or penalties
 Reporting and Compliance
o Monitors compliance to both global and internal policies
o Oversees the reporting POC who manages team workload, metrics, etc
Operations Review/ Service Management Associate Manager
Geographic Services - Business Integration Services (BO&S)
Accenture
Oversee operations review and service management for the four (4) major Accenture Business Services
functional towers comprising of 23 teams.
Principal responsibilities include among others:
Operations Performance Reviews:
 Rolled out Operational Excellence to executives and key individuals of the functional teams. This
includes, but is not limited to, online training, workshops, actual Operational Excellence
documentation of process/ metrics.

4. July 2009 –
March 2011
September 2008 –
June 2009
November 2007 –
August 2008
May 2006 –
November 2007
Service Performance Reviews:
 Lead the design and implementation of production/ metrics tracker, as well as the Visual
Management System of functional team’s metrics and performance.
 Track the implementation and closure of all identified action items coming from the service
performance reviews.
Stakeholder Satisfaction Discussions:
 Design and implement stakeholder satisfaction discussion programs (i.e. voice of the customer,
satisfaction survey, etc.).
 Facilitate the stakeholder satisfaction roll-out, prepare/ analyze/ discuss survey results.
 Track the implementation and closure of all identified action items coming from the stakeholder
satisfaction discussion.
Incident /Escalation Management:
 Design and implement effective means of reporting and monitoring of all incident and escalations
 Ensure that agreed escalation methodology is implemented/ used.
QSM (Quality Support) Reporting Lead
Quality Support and Reporting
Accenture
Principal responsibilities include among others:
 Established team metrics and processes, and mobilized reports design and templates during
project start-up
 Continuously revisited and improved current processes which created bandwidth for the team to
take in additional services and scope
To date, the team has increased its services by 460% with reduced headcount from five (5)
analysts to three (3) analysts
 Managed career development plan for 3-5 analysts
 Performed quantitative and qualitative ad hoc analyses, as needed and required
 Participated in Quality Reporting activities across client units by providing updates, feedback on
prevailing issues, and opportunities for improvement and growth
 Identified resource for ‘Technical Skills Interview’ across teams
 Identified resource for reports process efficiency ideas and automation across teams
Business Intelligence Senior Analyst
BPO Vendor Management
Accenture
Principal responsibilities include among others:
 Managed standard quantitative and qualitative analyses based on client units’ requirements and
customer needs
 Promoted quantitative analyses’ process efficiency and effectiveness by mobilizing automation
through Business Objects and Xcelsius
 Performed quantitative and qualitative ad hoc analyses, as needed and required
 Participated in Business Intelligence activities across client units by providing updates, feedback
on prevailing issues, and opportunities for improvement and growth
Business Analytics-Metrics Performance Analyst
BPO Vendor Management
Accenture
Principal responsibilities include among others:
 Mobilized processes by coordinating with different teams to bring together resources and best
practices geared towards efficiency and effectiveness
 Established standard quantitative and qualitative analyses based on customer needs and
contractual agreements
 Performed quantitative and qualitative ad hoc analyses, as needed and required
 Participated in Business Analytics activities across client units by providing updates, feedback on
prevailing issues, and opportunities for improvement and growth
Feedbacks Analyst
BPO Vendor Management
Accenture
Principal responsibilities include among others:
 Researched, reviewed and conducted standard qualitative and quantitative analysis on customer
feedback in line with contractual requirements and business goals
 Identified opportunities, developed action plans, tracked improvements and validated value
added savings
 Performed quantitative and qualitative ad hoc analyses, as needed and required
 Participated in client and internal activities by providing updates, feedback on prevailing issues,
and opportunities for improvement and growth

5. TRAINING AND SEMINARS ATTENDED
May 2015
February 2015
November 2014
April 2013 –
September 2013
May 2012
October 2011
July 2011
June 2011
April 2011
March 2011
February 2011
January 2011
November 2010
July 2010
June 2010
June 2009
May 2009
March 2009
February 2009
January 2009
October 2008
September 2008
June 2008
May 2008
March 2008
January 2008
Accenture
 Manager Milestone
 Think on Your Feet
 Executives Presence
 GS and Finance Leadership Program
 Root Cause Analysis
 Consultant/Specialist Milestone
 Project and Operations Management for the Enterprise Professional
 Microsoft Sharepoint 2007 Training for End Users
 Effective Governance in Shared Services
 Operational Excellence Training
 Operational Maturity Fundamentals - Module 1. Focus the Service Operation
 Operational Maturity Fundamentals - Module 2. Standardize the Service Operation
 Operational Maturity Fundamentals - Module 3. Plan Service Operation work
 Operational Maturity Fundamentals - Module 4. Organize the Service Operation
 Operational Maturity Fundamentals - Module 5. Make the Service Operation Visual
 Operational Maturity Fundamentals - Module 6. Improve the Service Operation
 Accounting for Non-Accountants
 Sigma Station Orientation Workshop
 Building a House of Quality (VOC)
 MS Excel 2007 VBA Certification
 Lean Six Sigma Awareness Training
 ISO14001:2004 Environmental Management System
 Effective Business Communication
 Leader’s Window
 Skills Assessment Interviewing
 Project and Operations Management
 Philippines OpEX Deployment Training
 Cultivating a High-performance Project Team: Building a High-performance Team
 Coach v2.0
 Dashboard Builder
 Coaching in the Workplace
 Business Objects Power User training
 Business Intelligence: Business Objects Introduction
 Leadership Skills for New Supervisors
 First Things First
 Operational Excellence: Process Stability
 Delivering Successful Presentations Simulation
EDUCATION
2002-2006 College
University of the Philippines
College Scholar, SY 2003-2004 1st semester
Bachelor of Science in Business Management
REFERENCE
Available upon request.