1. Virgil Batie
6014 Ivy Glen Drive Arlington, TX 6017
817-874-5753 Cell
Summary of skills
Business / Reporting Analyst with experience in Compensation Reporting and Contact Center KPI Metric
reporting; possesses strong ability to develop reporting processes and automation. Dedicated professional with
the belief that success is not given, it is taken with hard work, long hours and determination to accomplish
goals.
Sales Force, NICE Performance Mgt, Teradata, SQL Developer, True Comp, CISCO Unified Intelligence Center
Office Automation: Access, Excel, Power Point, Word.
Visual Basic programming macro development, ADHOC Reporting Development. Process Improvement.
Experience:
Prime Therapeutics, Irving, TX 2015 – Curr
Senior Business Reporting Analyst
Automated reporting for Workforce Management, Developed Client Reporting for Prime’s Quality Metrics
which consisted of 12k individual metrics being loaded each month; Became Point Of Contact for SQM First
Call Resolution, Improved Reporting processes and Provided Analysis to reduce Agent AHT and Repeat Calls
to our Contact Centers.
 Developed a Work Queue for offline Contact Center Team to Assign and Track daily, weekly, monthly work progress.
 Created Incentive Template to Calculate Quarterly Agent Incentives and print Incentive Reports by Agent for Compensation
Group.
 Automated WFM Reports and streamlined reporting methods for Contact Center Management.
Sprint Nextel, Irving, TX 2003 – 2015
Sprint Business Analyst II
Provided reporting for Business Service Partner Sales, Incentives and Quota Adjustments for Sales Field to
Quota Management Team. Created Weekly reporting for tracking sales within channel. Used Teradata and SQL
Developer to pull data required for incentive payouts and monthly reporting.
 Developed Database Application for BSP Sales Compensation and tracking saving 3 weeks manual work monthly enabling BSP
Sales Team to grow channel. This was previously done using excel and required limiting sales to be able to manage.
 Developed Database Application to process Compensation for Custom Aisles Website sales that were previously done manually
using an excel spreadsheet. This saved and time and headcount for the group.
 Developed reporting and tracking methods for new incentives.
Sprint Sales Operations Analyst II
Managed/Developed BSP Direct Rep Compensation Automation and Custom Aisles and Public Safety
Compensation processes for Compensation Strategies that did not fit in our Compensation System.
 Developed several Access Applications to aid in Appeals Research/ Submissions and Quota automation.

2.  Created ADHOC reporting and Access Database Applications for Commissions Payments and Tracking of Sales from manual
processes.
 Provided a weekly reporting for Business Indirect Channel.
Virgil Batie
6014 Ivy Glen Drive Arlington, TX 6017
817-874-5753 Cell
Sprint Nextel Cont. Irving, TX 2003 – 2015
Sprint Sales Compensation Analyst II
Administered Sales Compensation plans and researched field sales appeals. Worked closely with Field to
resolve any Commissions Appeals reported. Created reporting and other tools for Sales Compensation team to
improve performance metrics using VB Macros, Access / Excel Automation.
 Developed Appeals Research database and trained Texas team of 20 plus to use the application properly allowing Compensation
Department to catch up on a backlog of 200k appeals.
 Developed Uploads Database Application to track and report Re-calcs and Appeals uploads processed by group analyst to allow
further verification of compensation payment and audit, Compverify is still used by Sprint today.
Sprint Corporate Wholesale / IBM Project
Developed reports and a Data Warehousing system for a 7.5M$ IBM Project, Managed IBM PMO orders
system: researched technical system issues and their impact on billing systems, corrected IBM accounts and
managed escalated customer issues. Developed Quality Control methods to improve overall project.
 Automated AS400 (ASI) system using VB and MS Access to enable users to process thousands of orders faster than by hand.
 Developed Reporting and Tracking system for IBM Project
 Created reporting that lead to change in process that saved Sprint wasted revenue in unnecessary credit applications.
Sprint PCS Corporate End User Accounts Specialist
Provided customer service and support for Corporate End Users. Worked as Call Center Floor Escalation
Specialist handling escalated customer complaints. Was selected for various Call Center Development projects
including developing offline groups and outlining their functions.
 Served on the committee to launch the new Sprint Business Online group.
 Developed CEU Specialist Stack ranking and Supervisor Stack ranking reports.
 Worked with Management to develop new offline group with reporting and tracking systems.
Sprint Trouble Technician
Technical support for customers with service or device problems, corrected network issues when needed.
Created trouble tickets and trouble records, set up and supported voicemail systems. Also, assisted customers
with account maintenance and changes; served as last line of support throughout service chain.
 Met or exceeded Call handling and sale goals.
 Served as Wireless Local Number Portability Floor SME

3. US ARMY Military Police Corps - 1992 – 1997
Performed as a team member in support of battlefield operations, installation law and order operations and
security of Army resources and installations. Lead military police teams in support of battlefield operations and
lead and supervised small sections in support of security and installation law and order operations. Please note
this is the description of the Military Police job duties and time served was not during war time.
Education
Working on Degree in Computer Science
13 credit hours with Cedar Valley Community College
22 credit hours with Tarrant County Community College SE Campus