Brenda Milne provides a curriculum vitae summarizing her work experience as a pharmaceutical and medical sales representative over the past 27 years. She has worked for several companies in this role, gaining experience in territories across South Africa, New Zealand, and Australia. Her responsibilities have included calling on pharmacies, hospitals, and medical professionals to promote product lines, provide training, take orders, and build relationships. Brenda also lists qualifications, training, seminars, and referees to demonstrate her expertise in pharmaceutical sales.

1. CURRICULUM VITAE
Brenda Milne
I.D. 610919 0145 089
Mobile: 079 786 7941
E-mail: brendamilne@webmail.co.za
July 2015
Personal Profile
I'm a laudable Pharmaceutical/Medical Sales Representative, a skilled Territory Manager in the
area of Retail Pharmacies, Hospitals and all spheres of the Medical profession and Retail. I lived
in Auckland New Zealand for a number of years gaining experience as an Operations
Manager/ PR/Customer Services, and Office manager in the hospitality industry. My invaluable
experience, training and skills have equipped me to achieve success in various areas.
Personal attributes
*People focussed, outgoing, friendly * Meticulous, disciplined, organized
*Intrepid, mature, loyal & trustworthy * Resolute, professional, presentable
*High work ethics, maintaining work excellence * Time management, punctual
*Energetic, hard working, diligent * Proficient, sales skills, driven
Personal attributes and Key Skills
• I have excellent people skills and build strong trust-based relationships
• I earn trust to the point that for example the Pharmacies which I called on permitted
me to place orders at my own discretion entirely, uncommon with highly competitive
lines, an advantage I had over my competitors.
• I was able to improve company prominence, based on my loyalty, high work ethics,
and by proving willingness to go far and beyond the normal bounds in order to ensure
customer contentment.
• My extensive experience, knowledge & training equipped me with tools that secured
the expansion of my client base, ensuring consistent company growth & profit.
• Within the office environment my organisational skills, adaptable and friendly manner
have allowed me to amicably delegate tasks to maintain efficient office productivity.
Employment Summary
On Shelf Pharma 01 August 2013 – 30 May 2014
Position: Pharmaceutical Representative
Reason for leaving: Resigned
Key Responsibilities:
Newly formed On Shelf Pharma is an Agency responsible for representing various Suppliers with
Medirite, Clicks, Spar, Pick n Pay and Dischem Pharmacies e.g. Takeda, Alcon, Holistix, SA
Healthcare, Amka, Activo, Vita Aid, XS Health, Cirrus, V Tech, Foodstate, Hi Care, Natures Lift,
Vaya, Fludara, Bio Lotion, Ice man, Trident Saddlery Etc. Duties included calling on all Dischem
Pharmacies in the Western Cape and calls consist of obtaining Zmor printouts from
Administrators, checking on credit returns, doing stock counts vs. stock levels, tidying up the
shelves and placing orders with the department buyers and the Pharmacy / Store managers.
Some were courtesy calls purely to build relationships as orders get placed internally only.
Duties include taking supplier product photos daily and emailing via The PDA system. Also for

2. setting up stands and executing promotions. I worked independently, supervision unnecessary.
Easihealth Nutraceuticals 02 July 2012 – 31 July 2013
Position: Pharmaceutical Representative
Reason for leaving: Financial difficulties -
Handed over to a Pharmaceutical Agency
Key Responsibilities:
Responsible for: Calling on all pharmacies in the Western Cape. To extensively carry out
thorough product knowledge training to all Pharmacy staff including Clinic sisters, Pharmacists,
all front shop assistants, cashiers etc. Also to take stock, introduce new lines, build and nurture
best possible customer relations. Liaise with key decision makers, buyers, store managers,
merchandisers and store department controllers. Duties include keeping up-to-date with
competitor products and related issues within the healthcare and pharmaceutical industry.
Admin duties: customer stock control records, call sheets, route planners, training and sample
registers. To execute orders and client ‘comments’ per galaxy tablet.
Nando’s New Zealand (Head Office) 2 July 2007 – 29 Oct 2011
Position: Operations Manager / Office Manager /
Client Services / PR liaison / Administration
Reason for leaving: Made redundant, H/O closed down
Key Responsibilities:
Liaison between Nando’s New Zealand and Australia, the Restaurant franchisees, managers,
staff, and patrons. Duties included Office admin, PA to Directors, Secretarial, Reception &
general running of the office and to collate the weekly/monthly restaurant’s sales figures.
Courtesy calls to the restaurants and to manage customer complaints. Dispatching of ‘Mystery
Shopper’ and Hygiene Audit reports and enforcing compliance regarding the results. To
negotiate Supplier products, prices and samples for promotional purposes. Ordering and
distributing of printing, display materials and media advertising. To partake in National
promotional/special events and charity catering functions. Training in the Peri-UNI Operations
Manager Training Program: Health/ hygiene/ food handling, preparation and storage well as
general restaurant safety and business practice.
Levtrade International (Pty) Ltd 16 Jan 2004 – Feb 2007
Position: Medical/ Pharmaceutical Representative
Reason for leaving: Relocate to New Zealand
Key Responsibilities:
To proactively promote, market, merchandize and sell burn-care products, first aid kits as well
as surgical lines to Retail Pharmacies, chain-store Groups, Wholesalers, Hospitals, all Medical
Professionals and amenities. Duties included: stock-taking, placing, packing, executing of
orders and deliveries when necessary. Implement presentations and staff training for the
treatment, prevention and care of burn wounds. To attend Hospital Burn Unit patient ‘ward
rounds’ with Medical Specialists and partake in Government clinical trials. Duties also included
selling a novelty range of UV Sun Protection products as well as an aqueous cream
dermatological range of baby products to the retail sector. Duties included administrative.
Johnson & Johnson Medical 01 March 2001 – 19 Dec 2003
Position: Medical/ Pharmaceutical Representative
Reason for leaving: Contract position
Key Responsibilities:
To introduce an advanced medical concept in wound healing and aggressively promote an
innovative range of Wound Care Dressings by way of presentations, detailing and in-service
training, saturating the vast medical profession. Duties included clinical trials, to launch and
opening up Wound Clinics and to participate in Hospital ‘Rep Days’. Responsibilities also
included all those that fall in line with calling on Retail Pharmacies both with the wound care
dressings as well as the J&J range of surgical products. To maintain exemplary professionalism
in the workplace at all times. Work to stringent targets and deadlines. Attend workshops,
conferences, team building, and training to progress personally and vocationally. Duties also
included all those of a Territory Manager’s administrative responsibilities.
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3. Medical & Surgical Supplies cc 05 Jan 1998 – 15 Feb 2001
Position: Pharmaceutical/Medical Sales Rep &
Customer Care Consultant
Reason for leaving: Company liquidated
Key Responsibilities:
To convert an extensive Medical/Pharmaceutical/Health & Veterinary client-base to place
their orders through this diminutive personal-service orientated Wholesale Distributor, ensuring
and maintaining commendable customer services. To offer a vast array of health and medical
pharmaceutical lines including medical devices and surgical equipment. Duties included
product training, demonstrations, stock take & orders, marketing, deliveries. Also to procure
Monthly Specials and attend weekly target orientated sales meetings, work appraisals,
brainstorming & setting goals. Administrative duties included data capturing, telesales and
drawing up of quotes.
Swift Micro Biological Laboratories 06 Jan 1997 – 28 Nov 1997
Position: Health & Hygiene Marketing Consultant
Reason for leaving: Retail concept disbanded
Key Responsibilities:
The Laboratory wanted to diversify into the public retail sector. A team was put together
nationally to assertively launch, promote and market a ‘Swift-Safe’ Hygiene-Auditing package
consisting of Bacteria testing, a Health Inspection, staff training and media advertising thereby
obtaining a Certificate of Approval. Targeting all facilities where food is prepared. Duties
included extensive cold calling, telemarketing, presentations. Also to accompany an
Environmental Health Officer on hygiene audit inspections and attend weekly goal-setting &
brain-storming meetings. Key Areas: Restaurants, Hotels, Guesthouses, fast-food outlets and
supermarket chain stores etc.
COMPANY YEAR POSITION HELD AND COMPANY DESCRIPTION
The House of
Valencia
04 Jan 1993-
29 Nov 1996
Position: Senior Sales and Marketing Executive. Supervisor (2
subordinates). PA to Marketing Manager. Business: Wholesale
Distributor of Pharmaceuticals, Cosmetics, toiletries and Gifts
Wallstreet Brokers 01 Nov 1989
– 27 Sept
1991
Position: Executive PA, Office Manager, Reception and Secretarial.
Promoted to Supervisory position. Business: Insurance Company
South African
Druggists (Pty)
Ltd
02 Jan 1986
– 31 Oct
1989
Position: Pharmacy Sales Representative, Territory Manager. Business:
Pharmaceutical Distribution Wholesaler
Wilropark
Pharmacy
03 Mar 1980
– 29 Nov
1985
Position: Retail Pharmacy Manager: Front Shop, Store-room, and
Beauty Salon (trained in Paris, France). Dispensary assistant. Business:
Retail Pharmacy
Education Summary
1975 – 1979 - West Ridge High School : 1 Canary Street, Roodepoort, Gauteng. Phone: (011) 760 1107
www.westridgehighschool.co.za . Qualification: Matric High School Certificate
Subjects: English, Afrikaans, German, Typing, Home Economics (Hospitality) and Social Sciences (History).
, DIPLOMAS, SEMINARS LECTURES, TRAINING & TALKS
July 2013 > 2014: Nutraceuticals, Vitamins and Minerals, Healthcare, Diet / weight loss, OTC, Toiletries, FMCG, African
Hair Care, Cosmetics, Dermatological conditions & Skin care treatments, diagnostics, equipment, 1st
aid, Maternity &
baby skin care
Feb 2007 > 2010: Nando’s Peri-UNI Operations Manager Training Programme *Customer Care * Marketing * Office
Management *Cooking procedures * Safety & Hygiene * food storage * stock control * Supplier Orders * Cleaning
procedures * Training for Promotions, Functions & Catering events
Jan 2004 > 2006: Burn Care Treatment, First Aid product knowledge, Sun Protection, Baby care Preparations
October 2003: Tygerberg Academic Hospital: Wound Care - Nurses Training
August 2003: Red Cross Children’s Hospital: Infection Control Society SA
May 2003: Tygerberg Burn Unit: Workshop
March 2003: Johnson & Johnson ETHICON: Nurses Seminar; Wound Closure & Wound Care
March 2003: Tygerberg Hospital Burn & Wound Care Physiology & Anatomy Conference
Feb 2003: Tygerberg Hospital - Plastic Surgery Registrars Symposium
Nov 2002: Johnson & Johnson Advanced Wound Care Seminar
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4. Sept 2002: Augustine Integrity Selling Course – Sales Skills
July 2002: Johnson &Johnson ETHICON Sales Conference - Mauritius
April 2002: Trauma Net Anti-hijacking and crime prevention training
Nov 2001: School of Sales - ‘Food for Thought ‘
July 2001: Johnson & Johnson Survivor Tribal theme: Team Building Conference - Swaziland
July 2001: ‘Safe Fleet’ Driving Challenge
June 2001: Wound Care Society SA: Pain Control, Stoma, and Malignancy
May 2001: School of Sales - Reading the Customer
March 2001: Integrity Sales - Selling Skills
March 2001: Viking Security: Safety + Security and armed Response basic procedures.
March 2001: Johnson & Johnson: Intensive Medical Physiology and Anatomy. And Product Training
Jan 1998: Medical & Surgical Pharmaceutical Intensive Product Knowledge Training: OTC Pharmaceuticals,
First Aid, Frail care, Vitamins, Surgical and Medical: Instruments, Equipment and various
pharmaceutical products.
January 1997: Swift Micro Lab (Pty) Ltd: Microbiology: Hygiene, Sales & Marketing Training
DIPLOMAS 1980 - 1996:
 Helena Rubinstein (Pty) Ltd: Skin Care Product & Beauty Therapy Training
 Coty (Pty) Ltd - School of Beauty: Chief Beauty Executive Diploma - Product and skin care Training
 Innoxa (Pty) Ltd: Skin Therapy and Colour Cosmetics - Merit achievement
 LUTSIA Skin care treatments: Theory and Techniques Skin Care Training Course
 Pharma Natura (Pty) Ltd: Vitamin Supplements and Nutrition
 Revlon International School of Beauty: Professional Consultant
 Ecole’ Vitamol: Depilatories De Beaute’
 Lo’ Real Paris (Pty) Ltd: Hair Colour and Style Consultation Course
 Dr GN Payot (Pty) Ltd: Beauty Therapist / Consultant Education
 2M Photolab (Pty) Ltd: Photo Finishing
 Janssen Pharmaceutica S.A: Parisitology/ Helminth Education
 Dr GN Payot (Pty) Ltd: Beautician Training completed in Paris, France
 Janssen Pharmaceutica (Pty) Ltd: OTC Merit Achievement
 Revlon (Pty) Ltd: Professional Manicurist training
 Futuro (Pty) Ltd: Health and Sport injuries - Orthopedic Support/brace Products Training Course
 Gigi Ltd: Epilationist – Salon Wax hair removal treatment
 Ellen Beatrix (Pty) Ltd: Skin Care & Colour Art Application techniques
 Clarins (Pty) Ltd: Conseille’ re Beaute’: Skin Care Product Knowledge Training
 Lo’ Real (Pty) Ltd: Professional Beauty Consultant
 Mandev International - ABC of selling Programme = Benefit Selling
 Prime Learning’s S.A. Secretarial and Reception Training Course
 The Academy OF Learning: Receptionist basics. Computer literacy: WordPerfect 5.1 and Lotus 123
 Swift Micro Lab. (Pty) Ltd: Micro Biological Laboratories – Basic Hygiene, Sales and Marketing
SEMINARS 1980 - 1996:
 Estee Lauder: Fragrance Product knowledge Training
 E.J. Adcock(Pty) LTD: Pharmaceutical Selling Techniques & Customer Relations Training
 Africolor – Photo graphics & Photo Finishing
 Beauty Salon Foot Care, Podiatry Hygiene Basics & Pedicure Training
 Arpels & Van Kleef - Fragrance range Product Knowledge Training
 Yardley OF London: Skin care beauty products, Cosmetics and Fragrance Training
 Beauty Salon - Eyebrow shaping and Eyelash tinting
 Healthcraft Vitamins (Pty) LTD: Correspondence Course - Vitamins, Minerals, Food Supplements, Diet +
Nutrition
 South African Druggists(Pty) LTD - Window Dressing* P.O.S/Gondola* Creative artwork* Displays*
Merchandising* Sales Psychology: Customer Behavioral types, Body Language, stress management, Public
Relations and Selling Skills. Training in Pharmaceuticals, OTC’s, FMCG and front shop lines.
Interests
Family and Church are important to me. So is my Pet Snake and Tarantula collection. Exercise
walking, quality ‘family time’ in natural environments or on the beach, scenic drives and
exploring new places.
Referees
Mr Eben Esterhuizen – On Shelf Pharma - CEO – 084 420 3703 eben@onshelf.co.za
Mr Glen Houston – CEO – Easihealth Nutraceuticals – 082 3220 890 admin@easihealth.co.za
Mr Shailen Ramjee – MD – Nando’s New Zealand – +64 92710100 shailen@nandos.co.nz
Mr Joel Levy – MD Levtrade International – 082 554 4466 joellevy@burnshield.com
Mr. Trevor Higginbotham – Manager Johnson & Johnson 082 416 1263
Ingrid Jacobs – MD – Medical & Surgical Supplies +27 021 591 2273
Mrs J Van Dyk – Manager – Swift Micro Laboratories – 021 683 8436
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