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The Future of Analytics: How to Ride the Wave & An Introduction to Traction Pulse
- 2. THE FUTURE OF ANALYTICS Greg Malpass, CEO Dave Rees, Data Architect
- 3. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Some context for the story • Where we came from • Always improving never satisfied • People. Customer. Profit • Fixed fee degradation • 11th fastest growing • Top 5 places to work • Largest Canadian Partner • Platinum • 956 customers • 3280 projects • 0 failures • < 6% turnover • 250 Tractionites + 4/week
- 4. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | The compelling question • What are we really? • Yes - Company • Yes - Group of people that work well together • Yes – Systems, process • Yes – Learning machine • But is that it? How will we keep Dave Rees engaged? • How can we not be 1/20 jobs each person pass through?
- 5. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | The compelling answer • We want to be the business that adapts to the people • What they are interested in • What they enjoy • What they are good at • But not too much of one thing • Most important – a place where we can grow together and individually
- 6. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | The compelling vision • I as a Tractionite, vote every day with my time logs on what I want to do. Sales pursues deals that are of interest to me. My time is balanced to my preference between learning, executing and sharing. I am in the driver seat. I am not a passenger here. We care. • This affects: Sales, Recruitment, Assignment, Pricing, Ventures. • This improves – retention, profitability, engagement, quality.
- 7. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Traction Pulse
- 8. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Traction Pulse Use Cases • What projects do we like to work on? • What work do we like to do? • Who do we like to work with? • Are clients happy? • Are we happy? • Are we engaged? • Are we capable? • Are we improving? • Can we choose what to do?
- 9. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | How we collect data - Timecards Who are we working with? What are we working on? • Client • Project • Task How much time did we spend? • Hourly • Daily • Weekly What are we doing? • Syndication • Learning • Execution • Admin How do we feel about it? • Amazing • Pretty Good • Mildly Painful • Brutal
- 10. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Timecard Entry Interface
- 11. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | How we collect data Customer Satisfaction Survey • Objectives met • Likely to recommend • Timeliness Employee Engagement Survey • Growth • Expectations • Progress Internal Satisfaction Survey • Ability • Achievability • Understanding Salesforce & FinancialForce data • Accounts, Contacts, & Opps • Projects & Allocations
- 12. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | What is Wave? • Immediate Results • Customizable • Any device • Actionable • All your data Bringing it all together
- 13. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Let’s show you…
- 14. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Architecture: Data Flow Employee Engagement Standard & Custom Objects Salesforce Wave Project & Timecard Data Customer Satisfaction
- 15. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Other Use-Cases - Guest
- 16. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Other Use-Cases – Data Quality
- 17. | Dreamforce 2016 | Traction on Demand | www.tractionondemand.com | Wave Key Takeaways • Start with 3-4 use-cases • Prototype, FAST, show value • Embrace new features • Don’t fear multiple data sets & development
- 18. Want to get in touch with Traction? 1.Get in touch with us at www.tractionondemand.com/contact 2.Reach out to your Traction account manager