1. Bhavesh Patel
# 45, Asha Residency, Flat #T001, 1st Main, Ejipura Main Road, Ejipura, Bangalore:-560047
Mobile: +91-99863-09395
E-mail: bp_99863@yahoo.co.in
7.5 years of experience, in all aspects of Catalogue Management (E-commerce), Team Management, Project
Management, SEO, Customer Support, Technical Support, Client / Service Partner Communications, Business
Development, Shift Handling, Resource Planning, Process Improvement. Proficient at managing work, ability to
support and sustain a positive work environment that fosters team performance. Principal strengths include
Leadership and Technical Capabilities. Possess proactive attitude, capability to think in & out of the box. An
effective communicator with stronglogical and analytical skills.
Professional Experience
Dot Mappers IT Pvt Ltd Duration: December 2014 to Till Date
Job Description: Project Manager - WebDevelopment & E-commerce Platforms.
 Establishing and developingtwo E-commerce sites simultaneouslythat are “www.duringdays.com.au” and
“vcompare4u.com” with the helpof 2 WebDeveloper and 3 ProcessAnalyst.
 www.duringdays.com.au is a growing online shoppingsite inAustraliahaving1500 plus SKU’s coveringallmajor
categorieslike Electronics, Health & Beauty, Home & Garden, Sports & Outdoors andToys & Baby. Another 3000
SKU’s are in pipeline whichis going to be listed.
 vcompare4u.com is a basicallyprice comparisonsite inAustralia having thousands of SKU’s withrespect to multiple
sellers/merchants and helps the customer to make buyingdecision with the best lowest price. Still workinprogress,
hence site is not yet live.
 Analyze, create and execute the placement of online catalogue.
 Utilize metrics to determine placement incategories, subcategories andresponsible for timelyuploads ofnew
products, gettingthe content written fromcontent team.
 Work on SEO on page optimizationwith respect to keyword research, creating Meta title anddescriptionfor product
pages, categorypages and alsofor the site home page.
 Will keepa checkon product pricing to make sure that we remain competitive inthe market.
 Collaborate withinternal and external business stake holders (IT;Marketing;Strategy) to understand business
requirements andoptions.
 Recommend optimal product strategyand merchandising test plan. Measure effectivenessincludingconversionrate
and average order value throughmerchandising, cart analysis, andcross-sell/up-sell strategies.
 Addressing all the clarifications raised bySpecialists to close their dailytasks. Ensuring anerror free output from the
process, Training the specialist onprocessandproduct.
 Responsible for over lookingat the team achieving daytodayTargets intime andalsoresponsiblefor providing
updatesandfeedback onthe teamperformance to the Management.
 Track andprovide feedback to the team members ontheir KRA’s & Performance. Mentoring and coaching the team
members.
 Resource planning andBackfillingincase of attrition to ensure dailyoperationis not affected.
 Identifyingthe bugs/glitchonthe site and resolve the same withthe helpof webdeveloper.
Specific Roles & Responsibilities
 Should possess strong team handling& managing capabilityfor webdevelopment
& E-commerce platforms.
 Framing objectives for the team, planning, executing and evaluatingthe same.
 Establishing strategic goals bygatheringspecific business objective, identifying,
applyingandevaluating trends & options bychoosing course of action.
 Maintainqualityservice bysatisfying customer standards, analyzing& resolving
issues andworkinthe team.
 Project management, qualitymanagement, result driven, developing standards,
handle teamwork, equipandeducate teamwith current scenarios.
 Generating & analyzing the reports in various sectors onregular intervals.
Flipkart.com Duration: October 2011 to August 2014
Job Description: SME (Subject Matter Expert), Catalogue Operations.

2. Bhavesh Patel
# 45, Asha Residency, Flat #T001, 1st Main, Ejipura Main Road, Ejipura, Bangalore:-560047
Mobile: +91-99863-09395
E-mail: bp_99863@yahoo.co.in
Handled3 Major andLargest SellingCategories (Mobiles, Computers & Electronics) Cataloguesconsist of 200 verticals all
together along withthe teamof 12 members. Responsibilityof the Catalogue team wouldbe to ensure qualityof data and
Catalogue provides whichinturn helps the customer inmakingthe buying decision.
 Work allocation, Knowledge onCategoryandCatalogue.
 Responsible for informationthat will be displayed to Customers.
 Allocate and monitor the tasks/ workfor the execution ofthe task.
 Ensuring anerror free output fromthe process, Training the specialist on process and product.
 Addressing all the clarifications raised bySpecialists to close their dailytasks.
 Interact directlywiththe BD team to close the clarifications raisedbySpecialists.
 All writtencatalogue has to have Standards, Procedures to be followed.
 Completed Catalogue has to undergo qualitycheckas prescribedbyguidelines.
 Needs to ensure that Catalogue of everycategoryis analyzedandmet.
 Need to keeptrack ofcatalogue received, escalatedandcompleted.
 To ensure communicationwith categorymanagers andCatalogue specialist to update tracker.
 Interact with Launchteamfor NewCategoryLaunch, Attributes Creation, Vertical, Sub-vertical, Refiners, Filters
creation.
 Daily/Weeklycalls withthe BD andprovide updates onperformance andchallenges.
 Maintaineffective communicationto avoidescalations.
 Work with management ondriving process improvement projects and regularlyparticipate in the same.
 Workload management of the teamto ensure the agreedthroughputs is achieved as per plan.
 Work on customer requirements andpresenting rich& accurate catalogue to make a goodsale of anygivennew
products.
 Respondingto incoming emails andphone enquiries of anycatalogue changes for better customer experience.
 Do re-searchon a clear understanding of customers need and requirements andimplement the same to increase the
sales of listed products onthe site.
 Gathering market andcustomer informationfor newIT products.
 Advising onforthcoming product developments anddiscussing special promotions.
Specific Duties, Activities and Responsibility
 Catalogue Writing hasto be effective, so that customer will have a clear viewto
the product before making a buying decision.
 All product Catalogue to have Qualitycheck before uploadedto CMS
 Once the Catalogue writing is completed, the written catalogue to be submitted
Qualityteamfor qualitycheck.
 StandardGuidelinesto be followed for writing catalogue
 Business development team shares product detailsandFlipkart Photo Studio
shares images requiredfor Catalogue writing.
 Compile Adhoc’s, Dailytasks and Escalation reports/statistics andshare it withTL
on weeklyBasis.
 Responsible for over lookingat the team achieving daytodayTargets intime and
also responsible for providingupdatesandfeedback onthe team performance to
the Management.
 Keep the track ofCatalogue employee’s activities andattendance records.
 Track andprovide feedback to the team members ontheir KRA’s & Performance.
Mentoring andcoaching the team members.
 Resource planning andBackfillingincase of attrition to ensure dailyoperationis
not affected.
 Monitor the teamqualityandensure that Qualitytarget is met andexceeded.
 Coordination withthe FPS & QCteam to manage the input for catalogue.
 Manage anyteam escalationthat comesup and resolve the same withinspecific
TAT.
 Dailyupdate/Monitor dashboards and provide WBRon time. Training the team on
product/Process.
 Weeklyanalysis of inventoryreports to ensure that all catalogues are on time and
does not leadto deadinventory.

3. Bhavesh Patel
# 45, Asha Residency, Flat #T001, 1st Main, Ejipura Main Road, Ejipura, Bangalore:-560047
Mobile: +91-99863-09395
E-mail: bp_99863@yahoo.co.in
Projects Handled at Flipkart.com
 Mobiles Data Clean-up Activity: Checked 727 SKU’s specifications all alone inthe monthof
December, 2011 (hadaverage 80% of errors) andcorrected the data to reduce the escalation
percentage for Mobiles. Activityalsohelped us to reduce more number of returns under Mobile
categoryand showedbetter customer experience while makingthe buying decision.
 Landlines Launch: SuccessfullyLaunchedLandlines as a new vertical under MobilesCategoryin
Dec, 2011 with the helpof LaunchTeam, CMS & Website team andmade 200 SKU’s live onthe
site with 100% data accuracy.
 Common Category Launch: Collatedall Headsets, Headphones, Data Cables, MemoryCards and
Speakers fromdifferent categories andpreparedone commonfile for each verticalinsteadof
using multiple fileseverytime. We have workedon 2,500 SKU’s data duringthis movement and
completedthe activityin15 days.
 Duplicate Listing between Market Place (MP) and WSR: Worked on65,000 SKU’s data to find
duplicate listing for Cases & Covers and Screenguardvertical across MPand WSRto a void bad
customer experience while browsingon the site, andcompletedthe activityin 15 days well
before the definedTAT (30 Days).
 Allowed Values Project will ease customer’s selectionin findingthe right product with fewer
refiners. We have workedon 90,568 SKU’s data andcompletedthe activitybefore the defined
TAT (30 Days).
 ID Attribute Project focused oneliminatingthe extra attributes which were not requiredto
generate FSN’s & alsohelped MPTeam to create the verticals. We have workedon4,150 SKU’s
data andcompletedthe activityin 15 days.
 Primary Path Change: PrimaryPaths were changedfor Personal and Health care Verticals for
better customer experience andin turnincrease revenue. We have worked on670 SKU’s and
completedthe activityin 5 days before the definedTAT (15 Days).
 Accessories Project was mainlyconcentrated to have correct ID attributesto be listed byboth
MP and WSR, andto reduce duplicate listings for the same product. We have workedon23,714
SKU’s andcompletedthe activityas per defined TAT (45 Days).
IBM India Pvt Ltd Duration: January 2011 to October 2011
Job Description: Senior Technical Support Associate, Royal Bankof ScotlandProcess.
 Inboundprocess as a Senior Technical Executive, Trouble shooting all the Queriesregarding the Desktops,
Laptops, Internet, remote server related issuesfor RBS clients.
 Worked as a Dispatcher andLoggedService Request and troubleshooting RBS domain relatedissuesand
assigning the tickets to the concerned team.
 ExceptionallywellorganizedwithReports relatedto Team’s Daily& monthlyStats.
 SPOC for the Transport andClient Escalation.
 MaintainedTransport Roster andShift Roster on weeklybasis for our teamRecord.
 Alignthe floor with the helpof team leader regarding the newupcomingservices or anynew updates.
SCICOM Contact Centre Services Pvt Ltd Duration: November 2007 to December 2010
Job Description: Technical Support Executive, NokiaProcess.
 Trouble shooting all the Queries regarding the Nokia Products & the NokiaWebServices.
 ExceptionallywellorganizedwithReports relatedto Team’s Daily& monthlyStats andC-SAT report.
 EminentlyhandledOJT Batches for Qualitycoaching.
 Worked as a SPOC for Level 2 TechnicalEscalation (Genius Team) for one andhalf year.
 Responsible for callingup service partners & updating the repair escalation cases.
 Floor Supervising and coaching the newagents interms of quality.
 (MOD) Managing the Queue with the Helpof the manager (scheduling, break management, Headcount, Shift
reporting).
 Alignthe floor with the helpof team leader regarding the newupcomingservices or anynew updates.
 Been part ofHR recruitment team– helpedinhiring the newExecutives.

4. Bhavesh Patel
# 45, Asha Residency, Flat #T001, 1st Main, Ejipura Main Road, Ejipura, Bangalore:-560047
Mobile: +91-99863-09395
E-mail: bp_99863@yahoo.co.in
Knowledge, Skills and Abilities
Abilityto workina fast paced, collaborative environment witha strongabilityto prioritize and manage multiple projects.
 MS Office- Excel, Word, Power Point andOutlook
 Abilityto workindependentlyandmeet deadlines
 Takes initiative andworks witha sense of urgency
 Various tools (CMS, Avaya, Remedy), Processes, Systems, Handling Teams
 Good Analytical Skills – Reports, Shift Handling, Resource Planning, Data Analysis
 Communication Skills – Trainings, Handling – Technical andservice level escalations providing RCA with
solutions, Client / Service Partner communications.
 Management – Teams, Queue, Report Reviews
 Positive Attitude, Hardworking, Quicklearner.
Educational Qualification
 B.E (EEE) from VTU in 2007 with 58%
 PUC from Haryana Board in 2002 with 52%
 SecondaryHigh School fromHaryana Board in2000 with 69%
Awards & Achievements
Flipkart.com:
 Awardedfor spot awardfor completing the Duplicate listing project well before the definedTAT.
 Awardedfor spot awardfor completing Accessories Project well before the definedTAT.
 Awardedas Employee of the month - May, 2014
 Awardedfor playing key role in MOTO G successful launch, has made revenue ofmore than 100 Cr's in one
week.
SCICOM Contact Centre Services Pvt Ltd:
 Awardedfor outstanding contribution towards Operational Excellence.
 Successfullyhandled Level-2 escalations (Genius Team) which was recognitionin itself.
Personal Details
 Date of Birth: 20-10-1985
 Father’s Name: Mr. AshokPatel
 Marital Status: Married
 Language Known: English, Hindi, Punjabi and Gujarati
 Permanent Address:MMSons Pvt Ltd, Near Durga Mandir, Mandi Dabwali, Sirsa-125104 (Haryana)