1. 1
Bena Anitha E-Mail : beenajose@gmail.com
Phone: +91-9177953938
Client Relations / Client Management / Service Support / Account
Management/Operations/Administration/Facilities Management with:
Monster.com (India) Private Limited
Sparc Cybertech Private Limited
Asa Bhanu Technical Services an Indo Japanese Company
Padmalaya Group of Companies
OVERVIEW
qqq A result oriented seasoned professional with experience of more than 16 years Client servicing, Operations,
Account Management.
q Effective communicator with skills in interfacing with clients, cultivating relations with them for securing repeat
business and ensuring quality delivery of services as per SLA.
q Experience of end-to-end management of customer service processes for the key accounts.
PROFILE SUMMARY
q Performance-driven professional, utilizing polished interpersonal, multi-tasking and rapport building skills to
contribute to organizational growth.
q Ability to accomplish tasks efficiently in strict delivery schedules.
q Proficient in performing and meeting deadlines under demanding work environment.
SKILL SETS
Client Servicing / Relationship Management / Client Relations Management / Training / Team
Supervision/Operations/ Account Management.
TECHNICAL SKILLS
Operating Systems – Windows 9x
Package MS Office
Siebel – Karma
Webex
AREAS OF EXPERTISE
Strategic Planning & Operations: Strategizing the long term requirements of the company to ensure effective
accomplishment of targets. Conceptualising and standardizing initiatives to meet the deadlines.
Process Management / Migration: Mapping requirements, mapping users across and coordinating with them
sourcing appropriate resumes, posting jobs, executing branding wherever applicable and drive the usage . Impart
training to new employees on processes for greater understanding.
Client Servicing: Liaising with new and existing clients, provide a comprehensive training on the product. Ensuring
high-quality customer experience, elevating customer satisfaction, while adhering to SLA’s and work processes and
thus managing cost-effective operations.
CAREER SCAN
March 2013 till date – Asa Bhanu Technical Services as Senior Manager – Operations
(Business Development & Strategy)
Asa Bhanu Group is established in the year 1995 (an Indo Japanese Company) is a provider of Technology intensive
Solutions and Services in the field of Power Projects.

2. 2
PROFESSIONAL CONTOUR
⇒ Direct point of contact in the BDS team (Business Development & Strategy) for all the support and co
ordination of the Power Projects.
⇒ Assisting the Director in all the Projects related works - managing, arranging, and prioritizing tasks.
⇒ Hiring talented Engineers, Engineering Managers, Sales & marketing professionals, Consultants thereby
interfacing with clients, projects, marketing, program management and business development teams
⇒ Directly interact with the Government Officials across India for the Type Tests to be conducted for the
projects.
⇒ Planning and co- ordination of meetings, conferences, Training Programmes, Guests Management,
Appointments, Domestic/International travel plans. Preparing PPTs, Correspondences, Documentation,
Emailing, Follow ups, Mining Database etc.
⇒ Keep a track on the team’s daily activity, Panels Production works at factory. Communication with team
members for the daily activity reports (DAR); Information dissemination among members, other related
works.
⇒ Check various Tender Search systems on a daily basis and identify any contracts which may be of interest to
the Company, either to bid or for market intelligence purposes.
⇒ Responsible for ensuring tenders are submitted consistently ahead of the deadlines set by the tendering
authority or body
⇒ Chief Editorial Head of Company Newsletter – AKASA a Quarterly edition.
Feb’12 ~March 2013- Sparc Cybertech ( Anyrequirement.com) as Manager –Customer Delivery
SPARC Cybertech (the parent company) is a professionally managed company that has been in the consulting &
outsourcing business since 2007, with a consistent profit record and healthy financials. SPARC currently serves
clients in North America, South America, Africa and Asia-Pacific. SPARC takes pride in attracting top talent, as a
means of fulfilling its corporate mission of ‘Customer Delight’. SPARC has offices in VA - USA, Lima - Peru and
Hyderabad - India.
Anyrequirement.com a product of SPARC is a B2B Service, where business entities could request for quotations
on various products or services, and we would fetch these quotations from most Vendors in town.
PROFESSIONAL CONTOUR
⇒ Identify the right SPOC in the Corporate ( HR/Admin/Procurement/Facilities ), explain the concept and
features of the website. Activate a free trial account to evaluate the process and service levels.
⇒ Head of the contact centre to ensure the RFQs are addressed on time and if the right quote reaches the
Customer.
⇒ Collecting CSAT & feedback on the service level and try to get maximum RFQs from the corporate.
⇒ Clients served – Sun Shine Hospital, KIMS Hospital, Electronic Arts, Delhi Public School, Omega Hospitals
etc.
January 2007 ~ January 2012 - MONSTER.COM as Senior Client Relations – Key Accounts (Top
40 Accounts)
Monster.com is India Pioneer and leading e-portal with 65% market share in Indian market and is No.1 in sourcing quality
resumes. India's Top Employers are hiring through Monsterindia.com. Jobsahead.com is also a 100% owned subsidiary of
Monster.com. Monster is the biggest and most comprehensive internet job search engine on the web. As an online jobs
recruitment service, has a presence in 24 countries and is a leader in 16 of these.
PROFESSIONAL CONTOUR
⇒ Managed the Top 40 Accounts/Clients across India (HCL, Infosys, Satyam, HP, Wipro, Google,
LNT, Aditya Birla, Reliance, TCS, Microsoft, Igate Patni, etc.)
⇒ Work with the HR teams of all the top clients to ensure services are used to the optimum benefit.Liaison with
the HR and Marketing departments of key accounts to source branding content as part of the agreement.
⇒ Co-ordinate in execution of all the branding activities purchased by the client.
⇒ Train and guide the end users of Monster Services (Monster India & Global portals) including, onsite training,
at clients requests. Featuring Jobs on Monster on behalf of clients and sourcing profiles from the database for
both IT and Non It fields.
⇒ Troubleshooting within the stipulated period ensuring very little disruption of services.
⇒ Onsite visit to client's base for demonstration on Monster Portals – Indian and International portals.

3. 3
⇒ Involved onsite visits to Mumbai, Bangalore, Chennai, and Baroda.
⇒ Expectation setting with client during the visit so that there are no surprises at last moment.
⇒ Participate in discussions with key Account Managers to understand deliverables, deadlines and client
expectations and ensure result oriented hiring campaigns for clients.
⇒ Provide valuable and timely inputs to the respective Key account managers about up sell and cross sell
opportunities.
⇒ Periodic review of services to correct abnormalities in usage. Collate and build customer data, which would aid
better understanding of usage history and ensure better servicing of the clients.
COMMENDATIONS
⇒ Promoted as Senior Client Relations to handle Top 40 accounts in 3 months of joining the company.
⇒ Scored CSAT above 95% on an average every month.
⇒ Rewarded with 1200 equity shares of Monster stock.
⇒ Bagged the title “Before Me the Customer” at Monster.com in 2009
⇒ Awarded “Best Employee” at Asa Bhanu Group in 2013
ONSITE TRAININGS CONDUCTED (Monster India/Monster US/Monster UK/Monster
Singapore/Monster Gulf)
⇒ L&T Limited and L&T Infotech at Mumbai & Baroda.
⇒ Wipro Technologies & Wipro Infotech at Bangalore.
⇒ TCS at Mumbai
⇒ Polaris,Microsoft,Deloiite,Mahindra Satyam,Cognizant Technologies at Hyderabad.
⇒ HCL Technologies at Chennai
⇒ Sapient, Headstrong at Delhi.
PAST EXPERIENCE – PADMALAYA GROUP
April 1994 – March 1996 Padmalaya Studios Production
Coordinator.
April 1996 – Jan 2002 Padmalaya Telefilms Ltd. Client
Servicing/Public Relations.
SUMMARY OF PAST ASSIGNMENTS
1994-2002 - as Senior Executive – Client Services /Post-Production coordinator.
⇒ Arrange finance, prepare projects (pre-production) & organize budgets.Cost control of raw stocks i.e. Beta & DG
tapes. Ensure smooth running of shoots while staying within budgetary limits.
⇒ Supervise production, solve any production problems, and pursue projects as per the plan. Co-ordinate with
Executive Producer, Producer, Programming, Marketing, sales head.
⇒ Assign camera crew for shooting of features and handling of editing facilities, ensuring timely delivery of master.
Freeze Contracts & liaising for Post Production Facilities.
⇒ Tracking production expenses and ensuring low cost of production. Responsible for Facilities (shooting floors).
⇒ Handled In film marketing, Brand Promotions for Telugu & Hindi Films, TV Serials Marketing, Movies publicities
and other films co ordination.
ACADEMIC CREDENTIALS
1993 Bachelor of Arts.
PERSONAL PARTICULARS
Date of Birth 14th September 1972
Marital Status Married
Address Flat 203,Nagarjuna Classics Apartments, Kalyan Nagar-3,Hyderabad - 500018