6. •Conflict occurs because of different
desires, needs, and goals
•How teachers choose to manage conflict is
integral to maintaining a positive
relationship with students
6
8. Johnson and Johnson(1990)
•Conflict is seen as an “opportunity not
obstacle” that does the following:
•Enables a person to become aware of problems
in a relationship
•Serves as a catalyst for positive change
•Energizes & motivates individuals to deal with
immediate problems 8
9. Johnson and Johnson(1990)
•Stimulates interest and curiosity
•Relieves minor tension
•Causes decisions to be made more carefully
•Promotes self-knowledge
•Clears the air of unexpressed resentments
Conflict ….“opportunity not obstacle” 9
11. •Individualistic – Cultures focus on the
achievements and accomplishments of the
individuals
•Collectivist – Cultures focus on the efforts
and successes of the group
CULTURE: INDIVIDUALISTIC VERSUS
COLLECTIVE
11
13. “my way is the right way, and the only way”
•Ethnocentrism – the belief that your
culture is superior to others
•Perhaps this is why conflict is inevitable.
CULTURE: INDIVIDUALISTIC
13
14. TYPES OF CONFLICT
1. Lack of understanding
2. Moral dilemma
3. Personal conflict
14
15. TYPES OF CONFLICT
Lack of understanding
Conflict that results from
a simple
misunderstanding.
15
16. TYPES OF CONFLICT
Moral dilemma
Conflict that arises when
there are opposing points
of view on a controversial
issue that cannot be
resolved. 16
17. TYPES OF CONFLICT
Personal conflict
Conflict whereby
individuals involved begin
to attack the character of
each other.
17
18. MANAGING THE CONFLICT
•When seeking to understand, the teacher
should offer students the greatest compliment:
the teacher’s full attention
•If we are successful in understanding each
other’s views, then we can see conflict as a
problem to be solved 18
22. BALCONY VIEW
A conflict resolution
technique that
involves distancing
yourself from the
problem in order to
take a more objective
look at the situation. 22
27. COLLABORATIVE STYLE
1.Define the conflict together
2.Communicate personal positions and feelings
3.Express cooperative intentions
4.Understand the conflict from the other party’s
viewpoint
5.Be motivated to negotiate in good faith
6.Reach an agreement
27
All relationships experience conflict
Conflict is neither good nor bad. Properly managed , it is absolutely vital!
Conflict – there is a problem, battle, fight, disagreement
Management – the process of dealing/ controlling
(this is the 1st step in making conflict mgt manageable)
This is the first step in making conflict management manageable!
Catalyst- a substance that increases the rate of a chemical reaction without itself undergoing any permanent chemical change
Culture is our belief; customs;
a way of thinking, behaving, or working that exists in a place or organization
>Culture is conceptualized on dichotomy (entirely different.)
>Each students desires , needs and goals are naturally CULTURALLY DRIVEN.
>How we look & dress, what music we listen to, & even our heroes , revolves around culture
Conflict may escalate when both parties come from a culture that reinforces the WIN/LOSE attitude
Whereas
Collectivist culture attempt to find ways for everyone to get something from the conflict (referred to as WIN/WIN approach)
Individualistic stance does not emphasize the importance of teaching the students how to listen to others’ views to develop solutions that are acceptable to all parties
ETHnocentrism
Inevitable- unavoidable
When attempting to manage conflict, it is best to first understand the TYPES of conflict with which you are dealing with
3 Basic types of conflict:
This type of conflict is easily corrected as long as both parties recognize there has been a simple misunderstanding.
Example:
Student misunderstood a professor’s expectations for his class
in managing this, it is vital that the individuals involve are allowed an opportunity to express in a non-threatening environment
Abortion there will always be others who feel as strongly as you do on the other side of the issue
Gay rights
Death penalty RESPECT of the rights is one way to resolve this
Suicide
religion
The issue that started the conflict becomes hidden
And
Personalities of those involved become the CENTRAL issue
People become defensive and stop listening to other’s view
As teachers, you need to understand how the issue started; don’t interfere
Once we begin to see conflict as a problem to be solved, many teachers choose to practice BRAINSTORMING!
Technique in which group of people generate as many solutions to the problem as possible.
Ridicule - the subjection of someone or something to contemptuous and dismissive language or behavior.
Ridicule - laughter
Polarize - sets of opinions
>Another strategy for resolving conflict
>Much less controversial
> 3 distinct vantage points: you view; other’s view; society’s view
>empathy involves taking the responsibility of another
Cognitive – understanding another person’s feeling
Affective – sharing an emotional experience
Teachers should develop activities to allow students to practice the skills to create empathy in their students
Teachers should discipline students without making them feel ashamed of themselves
Criticize inappropriate action but not the student
We should never let chaos be a dominant part on a certain projects or situation.
Instead of thinking the negativity, we should see the positive part and think of things to be done rather than focusing on the negative.
On that scale, we can be more creative
and develop each ideas that comes into our mind with positivity.
